Ratings based on 735 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from p

Nice hotel

Posted Jul 4, 2017
It was a nice hotel with great staff. I just don't like the rooms we got.
5 out of 5
Recommended
for Everyone
by A verified traveler from medellin

i enjoy having a pool to swim daily

Posted Jun 4, 2017
Pros: pool most in bogota do not have this option
restful...especially having the pool and spa! most hotels in bogota lack a pool. the staff are friendly
Comment from Hotel Management
Jun 23, 2017 by Quality manager and customer service, Hotel Management
Dear Guest: We sincerely thank you for choosing us as your hospitality option; your comments strengthen the trust within our work teams, it´s a true pleasure having met your expectations. Best,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
I was only there for one night but I have stayed in other hotels whilst on other trips through Bogotá but will definitely now make this my regular hotel when in Bogotá
Comment from Hotel Management
May 31, 2017 by Quality manager and customer service, Hotel Management
Dear Guest: It contents us to know that you lived an experience with the service and quality that sets us apart. Thank you for your marvelous comments and for highlighting our service Best,
4 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

great hotel in park 93 area

Posted Apr 24, 2017
everything is good about this hotel. there is one exception and that is the hotel saying you need pay tax twice. expedia charge includes the taxes but hotel wants charge more taxes. this is we. if it's already included in price they can't add it again for expedia bookings
Comment from Hotel Management
Jun 12, 2017 by Quality manager and customer service, Hotel Management
Dear Mr: We are immensely thankful for your observations, this feedback regarding taxes which allows us to take actions towards the mentioned service and avoid that this type of inconveniences occur once again. We hope you have you back soon. Best,
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

All you want

Posted Apr 20, 2017
All you want is there, spa, gym, not too far from zona rosa.
Comment from Hotel Management
Apr 25, 2017 by Quality Manager, Hotel Management
Dear guest: We are pleased to have received your comments regarding our service. It is gratifying knowing that your stay was satisfactory and we able to provide the best service that our hotel characterizes itself by. Regards, Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Fair deal in an otherwise expensive city.

Posted Apr 3, 2017
Cons: Room carpets need to be updated.
Location: A million things to do nearby. Location is difficult to reach; 12 rush hours.
Executive hotel with prompt staff and service; food is good; roof bar is great hang out. Great for business.
Comment from Hotel Management
Apr 7, 2017 by Gerente de Calidad, Hotel Management
Dear guest: We sincerely thank you for choosing us as your hospitality option; your comments strengthen the trust within our work teams, it´s a true pleasure having met your expectations. We hope to have you back at your Casa Dann Carlton Hotel & Spa. Best, Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cancun

Great hotel

Posted Mar 30, 2017
Pros: the hotel has had a re-furb, really well done.
Cons: At breakfast order your eggs when you arrive, they take a long time
Arrived early, no problems with check in. Great room, nice spa
Comment from Hotel Management
Apr 3, 2017 by Quality Manager, Hotel Management
Dear Guest: In advance please receive our thanks for having shared your experience in facilities, for us it´s of great importance to receive such comments from out guest, due to the fact that it allows us to better from day to day in our operations. We home to have you in house once again to offer you a truly unforgettable experience. Best,
4 out of 5
by HECTOR

Excellent hotel and great service

Posted Mar 20, 2017 on Hotels
Excellent hotel, i would not look for another option to stay in Bogota.
Comment from Hotel Management
Apr 3, 2017 by Jefe Nacional de Calidad, Hotel Management
Dear Guest: We love knowing that without a doubt, we will always be your choice in the city of Bogotá! Best, Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel

Posted Mar 12, 2017
One single bad comment. I had to check out at 4 a.m. and at Front Desk they very kindly promised me that Ithe hotel would prepare for me a light breakfast ( coffee and orange juice) since I would miss the breakfast which was included in the rate. When I left the hotel they did not comply with this promise
Comment from Hotel Management
Apr 3, 2017 by Quality Manager, Hotel Management
We are immensely thankful for your observations, this feedback regardingAs for the service for your breakfast which allows us to take actions towards the mentioned service and avoid that this type of inconveniences occur once again. We hope you have you back soon. Best,
4 out of 5
by Ana

Great location and good value.

Posted Mar 3, 2017 on Hotels
Very good hotel for the rate.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
We hope you allow us the honor to serve you once again in a close occasion for another unforgettable stay.