Ratings based on 190 Verified Reviews

4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a good location

Posted Dec 13, 2017
Pros: Good location, good breakfast, friendly staff.
I stayed in this hotel for a couple of nights. It is a good hotel in a very good location. Everything was as expected so nothing to complain about.
3 out of 5
by A verified traveler from Miami

Nice, good location, terrible customer service!

Posted Dec 11, 2017
Pros: The location, design and comfortable beds/room
Cons: Human Resource Department must recruit qualify staff and invest in staff training
Location: Great location, you have pharmacies, restaurant and bars close by. Parque 93 is one block.
Unexperienced staff, terrible customer service. I stayed from Saturday to Thursday and every single day there was an issue. First night I requested a heater they said they will bring it to my room, but the never did; I also requested an ironing service and not only they did not returned on time, but the shirt was wrinkled. Every day they forgot to replace the hand towel, face towel, shower cap. Every single day I mentioned to the assistance manager hoping next day they will do things right, but it did not happened. The hotel location is great, nice design, comfortable room and the breakfast is good, with many healthy food options, but they need to work on their staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl

Great hotel and location

Posted Dec 5, 2017
It was a nice discovery. A great place to stay close to evything. Only 2 suggestions to management: Be alert to those guests who “invite” undesired people to their room and make noise at late hours... Put a coffe maker in the room.
Comment from Hotel Management
Dec 5, 2017 by Wolf - GM, Hotel Management
Dear AJ, Thanks for taking the time to comment on your experience and thanks for your suggestions. I'm sorry for the noise made by some guests, since not everyone behaves politely and with consideration towards others. We are currently testing electric kettles in our rooms since we believe they work well for brewing coffee, tea and baby bottles, but since some guests want only coffee, we have some availlable machines which we will set up in your room in your next visit. Sincerely, Wolf Alexandrovich - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel!

Posted Dec 4, 2017
Estelar Parque de la 93 was amazing! Staff, cleanliness, location, food...everything was impeccable. Thank you for your hospitality.
Comment from Hotel Management
Dec 5, 2017 by Wolf - GM, Hotel Management
Dear Rachel, Thanks for your amazing review! I'm glad to see that you enjoyed your stay with us and we hope to have a chance to welcome tou again soon. Sincerely, Wolf Alexandrovich - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from medellin, colombia (for 6years now)

Great stylish hotel for the business traveler

Posted Dec 4, 2017
Booked a junior suite. Well done rooms, great bed. Good atmosphere and ideally situated.
Comment from Hotel Management
Dec 4, 2017 by Wolf - GM, Hotel Management
Dear jaco, Thanks for sharing your comment after your recent stay with us. We love to see that our guests enjoy many diferent aspects of our service and facilities. We look forward to welcoming you again in your future travels to Bogota. Sincerely, Wolf Alexandrovich, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Dec 1, 2017
Excellent hotel. Breakfast can be improved, however.
Comment from Hotel Management
Dec 6, 2017 by Wolf - GM, Hotel Management
Dear Omer, Thanks for your comment. If you can contact us directly to give us any suggestions regarding what you would like to find in our breakfast buffet, we'd be more than happy to do whatever is in our hands to include it for all our guests to enjoy. Sincerely, Wolf Alexandrovich - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice Hotel is a safe location

Posted Nov 20, 2017
Pros: Good bar
Location: Parque de la 93 and restaurants
I have no complains, everything was great. Good breakfast, good service, equipped rooms. Great staff, in all the different areas. A couple of blocks away from Parque de la 93. Able to walk to this zone even at night, very safe.
Comment from Hotel Management
Nov 22, 2017 by Wolf - GM, Hotel Management
Dear Lilibeth, Thanks for taking the time to review our hotel. I'm glado to see that you enjoyed our service, facilities and location. We hope to see you again in your future visits to Bogota. Sincerely, Wolf Alexandrovich - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Great Hotel at a safe area

Posted Oct 8, 2017
Everything was great. Good breakfast, good service, modern and equipped rooms. A couple of blocks away from Parque de la 93. You can walk to this colorful zone even at night.
Comment from Hotel Management
Oct 9, 2017 by Wolf - GM, Hotel Management
Dear Irina, Thanks for taking the time to review our hotel. We love to see that our guests enjoy not only our service and facilities, but also have a chance to explore our neighborhood. We hope to have a chance to welcome you again if you visit Bogota in the future. Sincerely, Wolf Alexandrovich - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Medellin

Nice hotel with Great location

Posted Sep 22, 2017
Nice hotel with Great location, just one block to parque la 93. very good restaurants and bars.
Comment from Hotel Management
Sep 24, 2017 by Wolf - GM, Hotel Management
Dear Jose, Thanks for taking the time to review our hotel. We are glad to see that you were able to enjoy our location and the different available options in our neihborhood. Sincerely, Wolf Alexandrovich - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from panama

Noce hotel nice area

Posted Sep 5, 2017
Room was great. Had problems on sunday with the kitchen maybe not full staff, tried to speak with a manager or supervisor but none was available. But everything else was great.
Comment from Hotel Management
Sep 6, 2017 by Wolf - GM, Hotel Management
Dear toto, Thanks for taking the time to share your comments. I regret to see that your experience at our restaurant on Sunday wasn't up to standards and, being aware of our mistake, we didn't charge you in compensation. I'm glad to see that the rest of your experience was great and we hope to see you again if your future plans bring you to Bogota once more. Sincerely, Wolf Alexandrovich - General Manager