Ratings based on 221 Verified Reviews

4.4 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Apreciado Huésped Agradecemos el preferirnos en la ciudad de Bogotá, esperamos tenerlo nuevamente con nosotros. Cordialmente Ricardo Ochoa R. Jefe de Alojamiento
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice location, excellent breakfast

Posted Nov 19, 2016 on Orbitz
It was an excellent experience, the hotel was clean, the personal awesome. I felt like at home.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear guest; We appreciate your comments about your service experience in our hotel, it encourage us to fulfill the expectations of our customers. We hope you will be back soon, and assist you with the quality and warmth of service that identifies our Hotel Chain Organization. Kind Regards Ana Ofelia González Ayala
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very relaxing stay in a fantastic area

Posted Nov 15, 2016
Location: Parque 93 is an absolutely amazing area to be in. Good restaurants, cafes, and bars. Cultural events and various activities throughout the week.
Wonderful service from the minute upon arrival. Room was spacious, clean and modern. All amenities were provided for plus some. Breakfast was okay, but again, service was great. Bedding was superb. It felt lik sleeping on a cloud.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear guest; I appreciate your good feed back, our goal is to be excellent in service delivery, we work every day towards continuous improvement. We hope you will be back soon, and assist you with the quality and warmth of service that identifies our Hotel Chain Organization. Kind Regards Ana Ofelia González Ayala
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great place!

Posted Nov 13, 2016
We were very pleased with this hotel. Staff were top notch, breakfast was lovely and the atmosphere to match.
Comment from Hotel Management
Nov 25, 2016 by Gerente General, Hotel Management
Dear Guest; Thank you for your comments of the service feelings , Will always have a human team with the best quality and warmth at your disposal. Kind Regards Ana Ofelia González Ayala
3 out of 5
by A verified traveler from Medellin

The Good...The Bad...and...The Ugly

Posted Nov 1, 2016
Location: Good location. Close to Parque 93. But poor locale to catch a cab.
Facilities in good condition. Room reasonbly comfortable. Services very uneven to extremely poor. If you stay here, order room service, because the dining room staff is poorly equipped to handle even a dinner night with only two tables seated. Room service may be a bit more, but it is consistent and quick. The dining room is inconsistent, slow and unprofessional. On the two table night, I received the wrong dish. The reason given: "We got our orders mixed up." Two tables...orders mixed up. How much attention to detail can we be discussing? Then there is the room cleaning staff. They knock once lightly on the door and let themselves in...no phone call to see iif room service is required. No loud knocking...just tap and enter. Very unprofessional. Going out for a night on the town. Forget about it...at least if you are counting on hotel taxi staff to take you anywhere. The drivers appear to work on a whim, with no consistent comitment to the hotel. Most nights..beyond 7:00 PM, you are on your own. Have the front desk call a random yellow taxi. Perhaps most aggrevating...I understand hotel security, but this felt more like a prison than a hotel. My girlfriend was grilled evry night when she walked into the place. Then I was charged a nightly rate for her stay, even though I specifically asked at reservation, if any additional charges accrued for a local area guest stay. The best for last...they try to hit you up for some unexplicable "insurance" charge as you leave the hotel.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear Guest; We appreciate your comments about your experience in our hotel, it helps us to improve the quality of our service. I would like to apologize on behalf of the hotel and our team for problems during your stay. Kind regards Ana Ofelia González Ayala
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Miami, Fl

Parque de la 93

Posted Sep 29, 2016
Pros: Breakfast and coffee.
Location: Nice places, but the sidewalks are totally broken providing a free broken ankle if you are not watching the sidewalk.
The hotel is OK for an american. Too noisy, the "king size" bed was a full for our standards. NO AC, no fan, just the sweet Bogota air. Two towels per room!
Comment from Hotel Management
Oct 20, 2016 by Gerente General, Hotel Management
Dear Guest I appreciate your kind comments, our goal is to be excellent in service delivery, we work every day towards continuous improvement. I want to comment that we have portable air conditioning to the request of our customers and we put in the rooms. thanks to suggestions that help us improve our service, we have reviewed the procedures and services of their comments. Always have a hotel team at your disposal. Ana Ofelia González Ayala
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2016
Excellent hotel with great location. Qualifier neighborhood setting
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
We appreciate your comments about your experience in our hotel. Ana Ofelia González
3 out of 5
by A verified traveler

Could not sleep well

Posted Jul 26, 2016
Rooms are very hot. Slow response to requirements.
Comment from Hotel Management
Jul 26, 2016 by General Manager, Hotel Management
Dear guest: I want to comment that we have portable air conditioning for request of our guests and we place it in the rooms. thanks to its suggestions that help us to improve our service, we have reviewed procedures and services of your comments. Ana Ofelia González A.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2016
Very nice hotel at a good location. Rooms are large and very comfortable. Tasty breakfast buffet.
Comment from Hotel Management
Jul 27, 2016 by General Manager, Hotel Management
Dear guest; Thanks for taking the time to review our property and for the outstanding grade our rooms and breakfast. Sincerely, Ana Ofelia González A.
4 out of 5
by A verified traveler

Posted Jun 13, 2016 on Hotels
Classic, well kept hotel with very friendly staff. Room & Suite sizes great, variety of restaurants nearby. Breakfast had fresh fruits, selections of egg dishes, warm food, cold cuts, homemade waffles and variety of mini-breads; taste was good.
Comment from Hotel Management
Jun 22, 2016 by Ana Ofelia Gonzalez, Hotel Management
Dear guest; We appreciate your comments about your service experience in our hotel, it encourage us to fulfill the expectations of our customers. We hope you will be back soon, and assist you with the quality and warmth of service that identifies our Hotel Chain Organization. Kind Regards