Ratings based on 219 Verified Reviews

4.4 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 17, 2017
I was disappointed, I've stayed in other Estelar hotels before, and this one is far from what I expected. No A/C in the room, a weird smell in the room, a lot of noise, old installations, 2/3 elevators were out of service, I called the front desk to get help with luggage and they never showed up.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

This is a Hidden Gem (Joya Escondida)

Posted Jul 2, 2017
Pros: The Architecture, the matching old world furniture and fixtures. Street parking for my cousin who was my tour guide in Bogota.
Cons: Just about nothing. Hard to think of something but perhaps the breakfast had a greater quantity of fresh Colombian tropical & sometimes exotic fruits
Location: Unicentro, Museo del Chico, Museo Casa Grau, Parque 93 restaurants and coffee shops. Some much more than you can spend several weeks here.
Absolutely nothing has disappointed me. The room is more like an Apt Suite than a big hotel. The breakfast has a great variety, from fruits to cereals, to various coffees, eggs, eggs to order, broth soup, etc. The service by the wait staff has been super attentive and extremely cordial. This is close to a phrase that I coined "Legendary Customer Service". Great price. Fantastic location. I walked 40 blocks north to Unicentro. I walked 20 minutes to Zona T. Parque 93 is a 5 minute walk.
Comment from Hotel Management
Jul 5, 2017 by General manager, Hotel Management
Dear Guest; Thank you for your comments of the service feelings , Will always have a human team with the best quality and warmth at your disposal. Kind Regards Ana Ofelia González Ayala
5 out of 5
by A verified traveler from UK

Good location for business

Posted Jun 5, 2017
Pros: Nice Quiet location, but in walking distance of shops and restaurants.
Convenient location mid way between two of the main business districts of Bogota.
Comment from Hotel Management
Jun 23, 2017 by General manager, Hotel Management
Dear Guest; We appreciate your comments about your experience in our hotel Our goal is to be excellent. king regards
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Regularly use this hotel for my business trips.

Posted May 28, 2017
Great location, conveniently located near to restaurants and shops. Great staff, very friendly and helpful.
Comment from Hotel Management
May 31, 2017 by General manager, Hotel Management
Dejar Guest, We apreciate Your positive feedback, we hope soon. You welcome Ana Ofelia González
2 out of 5
by A verified traveler

Bad hotel far from everything

Posted Apr 15, 2017
Very expensive, very noisy, Roman pretty simple with bad quality beds and decoration. Not good at all. Although in a good neighborhood it's far away from everything. You'll find better hotels and muchas expensive in better zones of Bogotá like zona t, and downtown area.
Comment from Hotel Management
Apr 20, 2017 by General manager, Hotel Management
Dear Guest; Best regards, Your comments are important to us, we work on the continuous improvement of our service. You will always have a work team at your disposal. Ana Ofelia González Ayala
5 out of 5
Recommended
for Everyone
by A verified traveler from miami beach

Posted Feb 5, 2017
As always: excellent hotel, excellent staff.... They just would need more people at the checkout.
Comment from Hotel Management
Feb 11, 2017 by General manager, Hotel Management
I appreciate your kind comments, our goal is to be excellent in service delivery, we work every day towards continuous improvement, give us your opinion is a great contribution and encouragement to achieve our objectives. Always have a hotel team at your disposal. Ana Ofelia González Ayala
5 out of 5
Recommended
for Everyone
by A verified traveler from miami beach

Posted Feb 1, 2017
Everything was perfect. The only thing do not expect a great wine as à VIP gift!!!
Comment from Hotel Management
Feb 2, 2017 by General manager, Hotel Management
Dear Guest; We appreciate your comments about your service experience in our hotel, it encourage us to fulfill the expectations of our customers. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice, large rooms

Posted Jan 13, 2017
We stayed for only one night whilst en route to another location. Having stayed at numerous hotels in Bogota, I found lodging to be comfortable, staff to be welcoming and helpful, and the price is right! Good location and nice on-site restaurant, too. Our only complaints were (1) no coffee in the rooms (a big problem for those of us who expect it - and this is Colombia, after all!) and (2) curious noise from the bathroom fan (not such a big problem in that it sounded like rainfall, but still somewhat unsettling). I would request them to resolve (1) before I would stay there again, but acknowledge this is a personal foible.
Comment from Hotel Management
Jan 18, 2017 by General manager, Hotel Management
Respected guest, For your next stay we would like to welcome you personally and provide you a room that includes this service. We hope you will be back soon, and assist you with the quality and warmth of service that identifies our Hotel Chain Organization. Kind regards Ana Ofelia González Ayala
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice for business

Posted Nov 25, 2016
It was very good I don't have any complain is in a very nice place surrounded by restaurants an shopping malls
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Respected Guest We appreciate your comments about your service experience in our hotel, it encourage us to fulfill the expectations of our customers. Kind regard Ana Ofelia González Ayala
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Apreciado Huésped Agradecemos el preferirnos en la ciudad de Bogotá, esperamos tenerlo nuevamente con nosotros. Cordialmente Ricardo Ochoa R. Jefe de Alojamiento