Ratings based on 2,618 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Acceptable

Posted Aug 3, 2017
Staff was courteous. Rooms were clean, however mattress was terrible. Stayed 6 nights and had to ask for towels 3 times. Close to Starbucks! Hallways too dark and elevator has an horrid smell. My 10 year old son enjoyed the experience.
Comment from Hotel Management
Aug 4, 2017 by John Bright Harris, AGM, Hotel Management
Thank you for your wonderful comments! I am very glad you enjoyed your stay with us at the Best Western Plus Dallas Hotel & Conference Center
2 out of 5
by A verified traveler

Posted May 24, 2017
Hotel is loud because rooms face the tollway, very dark inside, smells kind of weird inside. The hot breakfast was a nice amenity otherwise.
Comment from Hotel Management
May 24, 2017 by John Bright Harris, AGM, Hotel Management
Hello Thank you for your feedback! You comments are very important to us in assisting us with providing excellent service. Please request to be placed on the opposite side, away from the highway. Our staff will be happen to accommodate.
1 out of 5
by A verified traveler

Gross smell in room

Posted May 22, 2017
We checked in around 11:30pm. Once we open the door the smell was so gross that we closed the door and left to the front desk. Long story short we ended canceling the reservation and driving 30mins at midnight to another hotel....
Comment from Hotel Management
May 24, 2017 by John Bright Harris, AGM, Hotel Management
Thank you for your feedback! You comments are very important to us in assisting us with providing excellent service to our guests. I apologize that there was an issue with your rooms. Please let us know if there is anything we can assist you with in the future.
5 out of 5
by Tomas

Great hotel centrally located!

Posted May 15, 2017 on Hotels
Stay was great, breakfast was very good as well. Staff was very nice and welcoming. Would stay here again.
Comment from Hotel Management
May 17, 2017
Thank you for you kind comments! We are glad that you chose to stay with us and we look forward to your return in the future. Safe Travels! Best Western Plus Staff
5 out of 5
by A verified traveler

Posted May 10, 2017 on Hotels
Was really happy with this hotel!
Comment from Hotel Management
May 17, 2017
Thank you for you kind comments! We are glad that you chose to stay with us and we look forward to your return in the future. Safe Travels! Best Western Plus Staff
1 out of 5
by A verified traveler

Noisy and Awkward.

Posted May 10, 2017
Pros: The location
Cons: Everything. . . Customer Services with Respect. . .
Location: Business
When I first arrived, they had to change my room 3 different times, due to some of the amenities were not working in the rooms. The lay of this hotel was very awkward and inconvenient for the guess. The service desk was up front and down a long corridor, which means you have to carry your luggage a long-way to get to your room. All the rooms was small and cramped. Our 2nd day, the fire alarm sounded, and stay on for 10 minutes. This was annoying and caused every to have to leave their rooms, the sound was unbearable. We stayed away from our rooms for hours. Later that evening, they revolted my room card and assigned me into another room without informing me, (the 4th time they change my room). I have never experienced anything like this in my life. . .
Comment from Hotel Management
May 17, 2017 by Best Western Hotels & Resorts , Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted May 2, 2017
I was pleasantly surprised by the appearance and style of the inside. Only negative was when I arrived my entire floor smelled like cigarette smoke. Staff was helpful and friendly.
Comment from Hotel Management
May 17, 2017 by Best Western Plus Staff, Hotel Management
Thank you for you kind comments! We are glad that you chose to stay with us and we look forward to your return in the future. Safe Travels! Best Western Plus Staff
1 out of 5
by A verified traveler

Yuck not worth the price

Posted Apr 28, 2017 on Hotels
Creepy halls, old smell, stained old worn out furniture, hard uncomfortable beds, backed up to several busy highways, photos need to be aged a decade by all appearances, old rooms feel like a tin can, extremely hot inside upon arriving
Comment from Hotel Management
May 15, 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice suites, friendly front desk staff

Posted Apr 18, 2017
Great, roomy suites, front desk friendly and accommodating, nicely located, nice breakfast selection, cleaning staff could be a tad bit better.
Comment from Hotel Management
May 17, 2017 by Best Western Plus Staff, Hotel Management
Thank you for you kind comments! We are glad that you chose to stay with us and we look forward to your return in the future. Safe Travels! Best Western Plus Staff
5 out of 5
by Francis

Posted Apr 14, 2017 on Hotels
Comment from Hotel Management
May 17, 2017
Thank you for you kind comments! We are glad that you chose to stay with us and we look forward to your return in the future. Safe Travels! Best Western Plus Staff