Ratings based on 151 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Recommend staying here.

Posted Feb 19, 2018
Clean, friendly staff, great breakfast with helpful staff, well run hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Last minute choice...

Posted Nov 26, 2017
Great location with clean rooms, and supportive staff.
4 out of 5
by Patricia

Clean, comfortable great location.

Posted Oct 29, 2017 on Hotels
After spending the day sightseeing in downtown Dallas, we stayed at this HIE for the night. Quiet area, good restaurants nearby and easy drive to SMU/Bush Presidential Library the next morning.
4 out of 5
by Matthew

Great Stay!

Posted Aug 26, 2017 on Hotels
Good location for my trip and great restaurants next door. Double Plus!
Comment from Hotel Management
Sep 1, 2017
Thank you for taking the time to let us know about your recent stay. I have shared your comments with the staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service. Thank you so much for your business and we look forward to seeing you in the future.
4 out of 5
by Nidia

Posted Aug 8, 2017 on Hotels
Comment from Hotel Management
Aug 11, 2017
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 4 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the Arlington area.
5 out of 5
by HILDA

Posted Aug 1, 2017 on Hotels
Comment from Hotel Management
Aug 11, 2017
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the North Dallas area.
5 out of 5
by Bang

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the Arlington area.
3 out of 5
by Toria

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017
Thank you for taking the time to rate your stay. We greatly appreciate the 3 star rating and look forward to continue to provide you with exceptional customer services that will allow us to receive a 5 star on your next visit to the North Dallas area.
4 out of 5
by Patricia

Posted Jun 4, 2017 on Hotels
Some minor issues with our room. Informed the front desk and Jazmine immediately took care of it. Excellent customer service!
Comment from Hotel Management
Jul 7, 2017
Thank you for taking the time to give your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your stay. But it was wonderful to hear that Jasmine was able to solve the issue quickly and provide you with excellent customer services. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we are looking forward to providing you the same pleasant accommodations and service the next time you are in the North Dallas area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Older hotel, but staff was friendly

Posted May 20, 2017
Pros: Location is convenient, and close to restaurants.
Cons: Need more staff at the front desk -- sometimes we had to wait, because the one person that was working there was off doing other things.
Location: Close to major freeways, and lots of restaurants nearby.
This is an older hotel, but the room was relatively clean. I wasn't crazy about the layout of the bathroom, because the sink area was outside of the room where the toilet and tub were. That meant that turning on the light to use the sink in the middle of the night woke up my husband. My bed was a bit odd, in that the bed pad (which was part of the fitted sheet, I think) kept slipping to the side -- that meant that when I slept near the side, I felt like I was going to roll off the rounded edge. I had to sleep in the middle of the bed to keep that from happening.
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
Thank you for taking the time to let us know about your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.