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The rooms are okay. They need to paint the walls the are really worn and dirty. The tv’s are dated and barely work. The let out couch was really warn out. The bed was comfortable the first front desk clerk was rude. I asked was there a way to check in early he said no. But then we found out for an additional 50.00 you can check in early which is insane. Also in the site it states that there is a 100.00 incidental fee, but when we went to check in the fee was 175.00. All in all the stay was just okay. For the price will spend my money somewhere else.
Christy
Stayed 1 night in Mar 2024
Response from Lee Roy on Mar 12, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered an issue that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again
The room was clean and comfortable, but they didn't supply any blankets - not even when requested. The staff was unhelpful and flustered by requests. The condition of the building, stairs, ramps, paths was very poor - lots of rush, rot, and unclean. I would not choose to stay her again. But the "Sonesta Select" next door was much nicer.
Amy
Stayed 3 nights in Mar 2024
Response from Lee Roy on Mar 11, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered an issue that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again
The hotel doesn't really "feel" like a hotel in that it's so smooth. I expect a certain amount of hassle. I didn't really experience that here. Attention from front desk was prompt and pleasant.
Christopher
Stayed 1 night in Feb 2024
Response from Lee Roy on Feb 24, 2024
Thank you for your review and I hope we get to welcome you back next time you're in town
The amenities listed were not there, no towels, no microwave, and roaches were in the freezer.
kristi
Stayed 1 night in Feb 2024
Response from Lee Roy on Feb 23, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered an issue that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered an issue that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again
Did not feel safe at this property. The door 2as exposed to the street and d8d not locknproperly. Extremely noisy location. The breakfast offered was horrible.
Diane
Stayed 5 nights in Jan 2024
Response from Lee Roy on Jan 15, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a couple of issues that significantly affected your experience. We are currently working on this and making changes for the better. I hope we get to welcome you back when you come again
6/10 Okay
Melanie
Traveled with group
Dec 5, 2023
Liked: Staff & service
Disliked: Cleanliness
Roaches everywhere in the rooms and bathrooms.
Do not stay here if you have any issues with roaches! There are all sizes and all types! They are in the rooms and the bathrooms. The property is nice and appears clean enough but again, there is a definite roach problem. We couldn’t sleep for fear of roaches crawling around on us and then we feared bringing them back home with us. We would never be able to stay here again because of this.
Melanie
Stayed 1 night in Aug 2023
Response from Lee Roy on Dec 5, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
I didn’t realize it was an apartment. I was renting completely furnished with a separate bedroom and living room. Staff was friendly and
accommodating.
Carpets in the room were a little dated and worn, but other than that it was an amazing place to stay
Adrian
Stayed 2 nights in Nov 2023
Response from Lee Roy on Nov 28, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
Thank you for your review and I hope we get to welcome you back next time you're in town
6/10 Okay
Jill, Greenwood
Traveled with family and small children
Oct 25, 2023
Liked: Staff & service
Disliked: Amenities
Expensive for the condition of the property and lack of breakfast. Had to ask for enough towels and blankets for the room. No washclothes. Arguing and loud neighboring tenants. Wont stay there again!
Jill
Stayed 3 nights in Oct 2023
Response from Lee Roy on Oct 30, 2023
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a range of issues that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again
Checked into the hotel and was not happy with the room went into the suite it was a lot smaller than expected the sliding doors dividing the living room from the bedroom the door fell off notify the front desk they said that someone would look at it the next day and then went to take a shower wasn't enough towels in the room as for more towels and they told me that they had a strict policy regarding their towels so I had to force up with a hand towel which was very unacceptable
Samuel
Stayed 3 nights in Oct 2023
Response from Lee Roy on Oct 17, 2023
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a range of issues that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again
2/10 Terrible
Brandon
Oct 15, 2023
Disliked: Staff & service
Brandon
Stayed 1 night in Oct 2023
Response from Lee Roy on Oct 30, 2023
I'm sorry your stay was unacceptable. Can you please tell me where we went wrong with your stay
Floors were nasty, stains on the sofa, and breakfast not as advertised. TV was not family friendly and so old the HDMI connection in the back did not work
Scott
Stayed 3 nights in Oct 2023
Response from Lee Roy on Oct 10, 2023
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a range of issues that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again
10/10 Excellent
James
Business traveler
Oct 10, 2023
Liked: Staff & service, amenities
It’s an oasis away from home. I appreciate everything about it. Hope to see you soon.
James
Stayed 1 night in Oct 2023
Response from Lee Roy on Oct 10, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
We were on the first floor. The people above us were stomping all day and night. The next building over there was a dog barking non stop. We left behind a souvenir picture and they refused to mail it back unless we physically brought them a shipping label (we were already gone obviously). I even asked if I could mail a prepaid label. The rooms were very outdated, beds uncomfortable. Our air conditioner broke and they never came to fix it.
Doris
Stayed 3 nights in Sep 2023
Response from Lee Roy on Oct 3, 2023
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a range of issues that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again
It’s right off a major expressway that is very quiet late at night or early in the morning. But if you go to bed around 9 or 10 you can forget it. I would suggest staying in a building further back in the property. Other than that I love this place for the price!
Brandon
Stayed 1 night in Oct 2023
Response from Lee Roy on Oct 2, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
8/10 Good
Diana, Blue Eye
Oct 2, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent front desk staff - John, Yessi, - all of them. I liked the location of the hotel. It is convenient to the highway and has a gas station, grocery store, and restaurants across the street. The size of the room and balcony were perfect. The carpet and appliances are a bit dated but were clean. The exterior areas were not very clean. There were cigarette buds and some litter on the outside stairs.
Diana
Stayed 2 nights in Sep 2023
Response from Lee Roy on Oct 2, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
The service was really poor since I get to the lobby, bad attitude and I didn't feel welcome. The carpet was dirty and old, and the shower was dirty too. They need to renovate all the rooms.
elizabeth
Stayed 2 nights in Sep 2023
Response from Lee Roy on Sep 21, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
It wqs so terrible, i had 3 night stay and was told they do not clean the rooms anytime before 7 days ,then i had a blockage in the tub and they did not care or try to get it fixedalso there front receptionist not the slim one , he is extremely rude and is not fit to be the front guy you ask him a question he answers you rudely yelling that you should read what's on the front office counter of which if you nead clieto understanding your shortcomings rather put the notices in the rooms
Klemenz
Stayed 3 nights in Sep 2023
Response from Lee Roy on Sep 19, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
4/10 Poor
Katherine
Sep 18, 2023
Katherine
Stayed 1 night in Sep 2023
Response from Lee Roy on Oct 10, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
6/10 Okay
Kelly
Sep 16, 2023
Liked: Staff & service, amenities
carpet was old and dirty. Black marks on the popcorn ceiling from dirty vents and the room was extremely humid even though the AC was always on. other than that, it worked for what we needed.
Kelly
Stayed 5 nights in Sep 2023
Response from Lee Roy on Sep 16, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
Excellent stay, clean room. Lovely staff; very attentive. The only drawback was that the kitchen in the room was not well stocked w kitchen items but I was very pleased with the stay otherwise.
Suzanne
Stayed 3 nights in Aug 2023
Response from Lee Roy on Aug 30, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
I saw at least 6 cockroaches in my suite. Grossed me out and made me worry they might get into my luggage and get brought home with me. :(
David
Stayed 1 night in Aug 2023
Response from Lee Roy on Sep 1, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
4/10 Poor
Tameka
Aug 16, 2023
Tameka
Stayed 1 night in Aug 2023
Response from Lee Roy on Aug 30, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
8/10 Good
Heather
Aug 14, 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
Love the rooms, its like a tiny apartment
Heather
Stayed 3 nights in Aug 2023
Response from Lee Roy on Aug 14, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
2/10 Terrible
Ronald
Aug 13, 2023
Disliked: Staff & service
The service at the front desk was horrible. I will make sure to avoid this facility in the future. Also the information that was presented to me by Hotels.com was not accurate according to the facility.
Ronald
Stayed 1 night in Aug 2023
Response from Lee Roy on Aug 13, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
8/10 Good
Sam, DUNDEE
Aug 1, 2023
Liked: Cleanliness, staff & service
Hjhh
Sam
Stayed 3 nights in Jul 2023
Response from Lee Roy on Aug 2, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
The room smelled of marijuana. It reeked of it almost every night. Told the front desk about it and the lack of shower gel in the shower and nothing was done for the 4 nights we were there. The staff does not care. We will never stay at a Sonesta again.
Anthony
Stayed 4 nights in Jul 2023
Response from Lee Roy on Jul 17, 2023
Thank you for your review and suggestions for the rooms. We are currently working on this and I know this issue will be fixed immediately. My apologies for this
Everything about the stay was good. The only real issue I have is the size of the bed. It advertised a QUEEN size bed, but in all reality, it's just a large double bed. NOT QUEEN size. Very uncomfortable for two adults to sleep in.
Bobby J
Stayed 4 nights in Jul 2023
Response from Lee Roy on Jul 10, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
8/10 Good
William
Jul 3, 2023
William
Stayed 2 nights in Jun 2023
Response from Lee Roy on Jul 26, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town
10/10 Excellent
Gizaw
Jul 1, 2023
Gizaw
Stayed 1 night in Jun 2023
Response from Lee Roy on Jul 21, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town