Exterior

Reviews of Sonesta ES Suites Dallas Central Expressway

3 out of 5
Sonesta ES Suites Dallas Central Expressway
10333 N Central Expy, Dallas, TX

Reviews

7.6

Good

Rating 10 - Excellent. 219 out of 506 reviews" "
Rating 8 - Good. 123 out of 506 reviews" "
Rating 6 - Okay. 58 out of 506 reviews" "
Rating 4 - Poor. 45 out of 506 reviews" "
Rating 2 - Terrible. 61 out of 506 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Christy

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are okay. They need to paint the walls the are really worn and dirty. The tv’s are dated and barely work. The let out couch was really warn out. The bed was comfortable the first front desk clerk was rude. I asked was there a way to check in early he said no. But then we found out for an additional 50.00 you can check in early which is insane. Also in the site it states that there is a 100.00 incidental fee, but when we went to check in the fee was 175.00. All in all the stay was just okay. For the price will spend my money somewhere else.
Stayed 1 night in Mar 2024
Response from Lee Roy on Mar 12, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered an issue that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again

6/10 Okay

Amy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, but they didn't supply any blankets - not even when requested. The staff was unhelpful and flustered by requests. The condition of the building, stairs, ramps, paths was very poor - lots of rush, rot, and unclean. I would not choose to stay her again. But the "Sonesta Select" next door was much nicer.
Stayed 3 nights in Mar 2024
Response from Lee Roy on Mar 11, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered an issue that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again

2/10 Terrible

Kaitleen

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lee Roy on Mar 12, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant. I hope we get to welcome you back when you come again

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Lee Roy on Mar 24, 2024
Thank you for your review and I hope we get to welcome you back next time you're in town

8/10 Good

Astad

Good value for money. Older property
Stayed 3 nights in Feb 2024
Response from Lee Roy on Feb 27, 2024
Thank you for your review and I hope we get to welcome you back next time you're in town

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel doesn't really "feel" like a hotel in that it's so smooth. I expect a certain amount of hassle. I didn't really experience that here. Attention from front desk was prompt and pleasant.
Stayed 1 night in Feb 2024
Response from Lee Roy on Feb 24, 2024
Thank you for your review and I hope we get to welcome you back next time you're in town

4/10 Poor

kristi

Disliked: Cleanliness, property conditions & facilities
The amenities listed were not there, no towels, no microwave, and roaches were in the freezer.
Stayed 1 night in Feb 2024
Response from Lee Roy on Feb 23, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered an issue that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again

2/10 Terrible

Emmanuel

Disliked: Staff & service, amenities, property conditions & facilities
Hoy water did not work.
Stayed 1 night in Feb 2024
Response from Lee Roy on Feb 19, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered an issue that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again

8/10 Good

Bessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lee Roy on Feb 5, 2024
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Hermesha, dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 9 nights in Jan 2024
Response from Lee Roy on Jan 22, 2024
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Kristin, Fort worth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Lee Roy on Jan 15, 2024
Thank you for your review and I hope we get to welcome you back next time you're in town

4/10 Poor

Diane, Amarillo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel safe at this property. The door 2as exposed to the street and d8d not locknproperly. Extremely noisy location. The breakfast offered was horrible.
Stayed 5 nights in Jan 2024
Response from Lee Roy on Jan 15, 2024
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a couple of issues that significantly affected your experience. We are currently working on this and making changes for the better. I hope we get to welcome you back when you come again

6/10 Okay

Melanie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Roaches everywhere in the rooms and bathrooms.
Do not stay here if you have any issues with roaches! There are all sizes and all types! They are in the rooms and the bathrooms. The property is nice and appears clean enough but again, there is a definite roach problem. We couldn’t sleep for fear of roaches crawling around on us and then we feared bringing them back home with us. We would never be able to stay here again because of this.
Stayed 1 night in Aug 2023
Response from Lee Roy on Dec 5, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

10/10 Excellent

Adrian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t realize it was an apartment. I was renting completely furnished with a separate bedroom and living room. Staff was friendly and accommodating. Carpets in the room were a little dated and worn, but other than that it was an amazing place to stay
Stayed 2 nights in Nov 2023
Response from Lee Roy on Nov 28, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!!!
Stayed 2 nights in Oct 2023
Response from Lee Roy on Oct 30, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

6/10 Okay

Jill, Greenwood

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Expensive for the condition of the property and lack of breakfast. Had to ask for enough towels and blankets for the room. No washclothes. Arguing and loud neighboring tenants. Wont stay there again!
Stayed 3 nights in Oct 2023
Response from Lee Roy on Oct 30, 2023
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a range of issues that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again

2/10 Terrible

Samuel

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked into the hotel and was not happy with the room went into the suite it was a lot smaller than expected the sliding doors dividing the living room from the bedroom the door fell off notify the front desk they said that someone would look at it the next day and then went to take a shower wasn't enough towels in the room as for more towels and they told me that they had a strict policy regarding their towels so I had to force up with a hand towel which was very unacceptable
Stayed 3 nights in Oct 2023
Response from Lee Roy on Oct 17, 2023
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a range of issues that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again

2/10 Terrible

Brandon

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Lee Roy on Oct 30, 2023
I'm sorry your stay was unacceptable. Can you please tell me where we went wrong with your stay

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a place a family
Floors were nasty, stains on the sofa, and breakfast not as advertised. TV was not family friendly and so old the HDMI connection in the back did not work
Stayed 3 nights in Oct 2023
Response from Lee Roy on Oct 10, 2023
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a range of issues that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again

10/10 Excellent

James

Business traveler
Liked: Staff & service, amenities
It’s an oasis away from home. I appreciate everything about it. Hope to see you soon.
Stayed 1 night in Oct 2023
Response from Lee Roy on Oct 10, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Michael D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and quiet. Would stay there again.
Stayed 1 night in Sep 2023
Response from Lee Roy on Oct 3, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

2/10 Terrible

Doris

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the first floor. The people above us were stomping all day and night. The next building over there was a dog barking non stop. We left behind a souvenir picture and they refused to mail it back unless we physically brought them a shipping label (we were already gone obviously). I even asked if I could mail a prepaid label. The rooms were very outdated, beds uncomfortable. Our air conditioner broke and they never came to fix it.
Stayed 3 nights in Sep 2023
Response from Lee Roy on Oct 3, 2023
I'm sorry to hear that your stay at the hotel was so unpleasant and frustrating. It sounds like you encountered a range of issues that significantly affected your experience. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right off a major expressway that is very quiet late at night or early in the morning. But if you go to bed around 9 or 10 you can forget it. I would suggest staying in a building further back in the property. Other than that I love this place for the price!
Stayed 1 night in Oct 2023
Response from Lee Roy on Oct 2, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

8/10 Good

Diana, Blue Eye

Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent front desk staff - John, Yessi, - all of them. I liked the location of the hotel. It is convenient to the highway and has a gas station, grocery store, and restaurants across the street. The size of the room and balcony were perfect. The carpet and appliances are a bit dated but were clean. The exterior areas were not very clean. There were cigarette buds and some litter on the outside stairs.
Stayed 2 nights in Sep 2023
Response from Lee Roy on Oct 2, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Mary, Monahans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lee Roy on Sep 30, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful 👍
Stayed 3 nights in Sep 2023
Response from Lee Roy on Sep 27, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Hanifah

Business traveler
Liked: Cleanliness, amenities
Very respectful people
Stayed 2 nights in Sep 2023
Response from Lee Roy on Sep 21, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

2/10 Terrible

elizabeth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was really poor since I get to the lobby, bad attitude and I didn't feel welcome. The carpet was dirty and old, and the shower was dirty too. They need to renovate all the rooms.
Stayed 2 nights in Sep 2023
Response from Lee Roy on Sep 21, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

2/10 Terrible

Klemenz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
It wqs so terrible, i had 3 night stay and was told they do not clean the rooms anytime before 7 days ,then i had a blockage in the tub and they did not care or try to get it fixedalso there front receptionist not the slim one , he is extremely rude and is not fit to be the front guy you ask him a question he answers you rudely yelling that you should read what's on the front office counter of which if you nead clieto understanding your shortcomings rather put the notices in the rooms
Stayed 3 nights in Sep 2023
Response from Lee Roy on Sep 19, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

4/10 Poor

Katherine

Stayed 1 night in Sep 2023
Response from Lee Roy on Oct 10, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

6/10 Okay

Kelly

Liked: Staff & service, amenities
carpet was old and dirty. Black marks on the popcorn ceiling from dirty vents and the room was extremely humid even though the AC was always on. other than that, it worked for what we needed.
Stayed 5 nights in Sep 2023
Response from Lee Roy on Sep 16, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

2/10 Terrible

Frank O.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lee Roy on Sep 12, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, room was clean, likee that bedroom was separate from the livingroom and 2 bathrooms was really good. Would stay again for sure
Stayed 1 night in Sep 2023
Response from Lee Roy on Sep 7, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

4/10 Poor

Jeffery

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lee Roy on Aug 30, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, clean room. Lovely staff; very attentive. The only drawback was that the kitchen in the room was not well stocked w kitchen items but I was very pleased with the stay otherwise.
Stayed 3 nights in Aug 2023
Response from Lee Roy on Aug 30, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

6/10 Okay

David

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I saw at least 6 cockroaches in my suite. Grossed me out and made me worry they might get into my luggage and get brought home with me. :(
Stayed 1 night in Aug 2023
Response from Lee Roy on Sep 1, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

4/10 Poor

Tameka

Stayed 1 night in Aug 2023
Response from Lee Roy on Aug 30, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

8/10 Good

Heather

Liked: Cleanliness, amenities
Disliked: Staff & service
Love the rooms, its like a tiny apartment
Stayed 3 nights in Aug 2023
Response from Lee Roy on Aug 14, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

2/10 Terrible

Ronald

Disliked: Staff & service
The service at the front desk was horrible. I will make sure to avoid this facility in the future. Also the information that was presented to me by Hotels.com was not accurate according to the facility.
Stayed 1 night in Aug 2023
Response from Lee Roy on Aug 13, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

8/10 Good

Sam, DUNDEE

Liked: Cleanliness, staff & service
Hjhh
Stayed 3 nights in Jul 2023
Response from Lee Roy on Aug 2, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

4/10 Poor

Usloy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lee Roy on Aug 2, 2023
Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
This was a good suite, we will stay here again!
Stayed 4 nights in Jul 2023
Response from Lee Roy on Aug 13, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

8/10 Good

Tonya

Stayed 7 nights in Jul 2023
Response from Lee Roy on Jul 26, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Great value on two bedroom, two bath suite. Easy check-in, parking. Very clean.
Stayed 2 nights in Jul 2023
Response from Lee Roy on Jul 25, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

8/10 Good

Raven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Fine
It was fine.
Stayed 3 nights in Jul 2023
Response from Lee Roy on Jul 18, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled of marijuana. It reeked of it almost every night. Told the front desk about it and the lack of shower gel in the shower and nothing was done for the 4 nights we were there. The staff does not care. We will never stay at a Sonesta again.
Stayed 4 nights in Jul 2023
Response from Lee Roy on Jul 17, 2023
Thank you for your review and suggestions for the rooms. We are currently working on this and I know this issue will be fixed immediately. My apologies for this

8/10 Good

Bobby J

Liked: Cleanliness, staff & service, property conditions & facilities
Bedridden
Everything about the stay was good. The only real issue I have is the size of the bed. It advertised a QUEEN size bed, but in all reality, it's just a large double bed. NOT QUEEN size. Very uncomfortable for two adults to sleep in.
Stayed 4 nights in Jul 2023
Response from Lee Roy on Jul 10, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

8/10 Good

William

Stayed 2 nights in Jun 2023
Response from Lee Roy on Jul 26, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Gizaw

Stayed 1 night in Jun 2023
Response from Lee Roy on Jul 21, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town

10/10 Excellent

Anahi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Lee Roy on Jun 28, 2023
Thank you for your review and I hope we get to welcome you back next time you're in town