Ratings based on 199 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas texas

Best stay ever anywhere. Great customer service

Posted Aug 19, 2017
Rooms clean, staff professional nice and made me feel at home.
4 out of 5
Recommended
for Everyone
by A verified traveler from Humble, TX

Posted Aug 17, 2017
Enjoyed my stay room was nice, bed was comfortable. I definitely would come back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything we need go around

Posted Aug 17, 2017
Expect to stay again at the location we had good time loving the area we stayed
1 out of 5
by A verified traveler from Colorado

Out of this world

Posted Aug 7, 2017
Pros: The pool.
Cons: Everything and all the staff.
Location: Location was okay. Nothing to do in walking distance.
Valet didn't acknowledge the running car nor the two ladies stepping out of it. No one offered to get our luggage or the door. Front reception desk hard to locate, its hidden on the left not in front of the hotel but you do notice the hotel bar. The front desk rep had no smile, no personality and was not very friendly or helpful. The first Parking Garage sign-this turns out to be not where you park. No turn lane to go into Parking Garage- Do a U-turn, it'll get you there. Oh did I mention the Front Desk rep did not tell us how to get to Parking Garage, where the Elevators were located or that there was a hotel social hour that evening. First room smelly and not clean. Second room ok. Tried to call for Room Service telephone was unplugged. Order pizza, total was wrong and no one wanted to fix. Credit card for room was charged-no one told us that it would be charged immediately. After explaining our stay still had we had to pay for parking. Just know that this hotel is money hungry and no one really cares that you choose them to stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, lousy matress

Posted Jul 20, 2017
The mattress was uncomfortable. Pillows and linnen good, but matress sucks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and staff is great and kind

Posted Jul 16, 2017
Every one was helpful. The room was clean and comfortable.
2 out of 5
by A verified traveler from dallas tx

Bad experience

Posted Jul 16, 2017
Phone didn't work. Room service horrible and hotel food was terrible. This is just a motel 6 with Westin name.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

The only thing was the parking was hard for us.

Posted Jul 12, 2017
Pros: how clear things where
Cons: We where happy with everything
Location: We where just in town for a wedding
Next time we are in Dallas this is where we are going to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westin, Dallas Park Central, Dallas TX

What We Needed

Posted Jul 5, 2017
My husband has MS. We were in Dallas for an appointment and for a concert at the American Airlines Center. The location was perfect for both. The hotel also allowed us to bring our 2 small dogs free of charge. We cannot say enough about what an enjoyable stay it was. The staff was professional and very courtious. We had a lovely breakfast buffet. Again, the staff was WONDERFUL. Room service was a class act. We will definitely recommend this hotel to others.
5 out of 5
Recommended
for Everyone
by A verified traveler from o

Nice spot!

Posted Jul 5, 2017
No complaints at all here.. definitely would stay here again.