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Checked in. Went to room only to find that key card did not work. Called front desk to re-issue functional cards. They came up with cards, opened door only to find another guest already in the room! Asked me back to front desk where they then issued other key cards to a different room. No apology ...
Unfortunately, the rooms with double beds are on the freeway side of the hotel and I found it very noisy, despite the hotel providing ear plugs next to the bed. That said, when I called to switch rooms, they accommodated me at midnight without a problem!
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