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Reviews of Sheraton Park City

3.5 out of 5
Sheraton Park City
1895 Sidewinder Dr, Park City, UT

Reviews

8.4

Very Good

Rating 10 - Excellent. 341 out of 718 reviews" "
Rating 8 - Good. 241 out of 718 reviews" "
Rating 6 - Okay. 75 out of 718 reviews" "
Rating 4 - Poor. 35 out of 718 reviews" "
Rating 2 - Terrible. 26 out of 718 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hugh, henderson

Traveled with partner
Liked: Cleanliness, staff & service
A nice value for money property with nice staff!
Stayed 4 nights in Apr 2024
Response from JonC on Apr 17, 2024
Thank you for the 5 star review, and so happy you enjoyed your stay with us. We look forward to welcoming you back soon.

2/10 Terrible

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were nice amenities for families. My daughter liked the game room!
Stayed 1 night in Apr 2024
Response from JonC on Apr 14, 2024
Thank you for your review, and we are glad you had a great stay with us.

10/10 Excellent

Pember

Stayed 1 night in Mar 2024
Response from JonC on Apr 14, 2024
Thank you for your 5 star review. We look forward to welcoming you back soon

4/10 Poor

Ryan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is very clean and what you'd expect from a Marriott property. Pool and hottub close at 9, which is totally understandable, because about 25 rooms have balconies or are walk outs that are actually inside the atrium where the pool and hot tub are. Now for the bad.... The hotels wifi is absolutely horrible, signal strength is poor causing lots of drops in connection. Normally, you'd just switch over to your cell, but cell reception is also very poor (1 bar). All of the tvs had a problem with their internet connection, which meant no streaming, hbo etc... TV wasnt a huge deal but trying to answer work emails at night was problematic. The front desk staff where great! Checkin process was fast and painless. They were genuinely nice people. Cleaning staff too! Very polite and caring. The waiter at the breakfast buffet though was not. He was abrupt and HIGHLY focused on us paying the bill quickly. He didnt like that we didn’t have a voucher from Marriot elite and as a result brought the check, waited for me to hand him my credit card then came back and stood 3 feet behind me until i signed the receipt. I saw him do this with others too. This is completely unacceptable behavior.
Stayed 1 night in Mar 2024
Response from JonC on Apr 14, 2024
Thank you for your feedback. We apologize that we did have a power outage days prior to your stay which damaged our internet/wifi switch requiring new parts. This has subsequently been replaced, and all wifi and internet tv is back to 100% capacity.Thank you again for staying with us.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and convenient
Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 26, 2024
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

james

Stayed 3 nights in Jan 2024
Response from JonC on Apr 14, 2024
Thank you for staying with us.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Aylin

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Justin

Traveled with pets
Liked: Cleanliness, staff & service
Stay here often. Know the location, reliable quiet room. Perfect for my cross country trips.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 7, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

2/10 Terrible

Bella

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were given was unclean from previous guest. We were then moved to a room that was connected to the pool. It was very loud and noisy in the room looks to be a downgrade from a previous room, after going back to the front desk for a third time, we were given a room that was clean. It was just a huge hassle. And finally in the morning when he went to get breakfast, they had it set up as a buffet style breakfast, all of the plates and so we’re we’re we’re dirty and the food was stale, dry and flavorless and cost $20 a person. Overall the whole experience was very disappointing and would not recommend.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for choosing to stay at the Sheraton Park City and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of exceeding your expectations. We are sorry for the challenges and inconvenience you experienced throughout your stay. We have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines are in place for a better guest experience in the future. Once again, thank you for taking the time to share your feedback. We hope you choose to stay with us again should your travels bring you back to the area.

10/10 Excellent

Karen

Traveled with family
Everyone was friendly and helpful! Loved the room. Restaurant was pretty pricey!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Lisa Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Zoltan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms were good but walls are paper thin and guest above walked like an elephant
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Thank you for staying with us and sharing your feedback regarding your stay. Please accept our sincere apology for the noise you experienced from other guests. We are glad you enjoyed the other parts of you stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Miguel

Stayed 1 night in Aug 2023
Response from General Manager on Sep 21, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Markelle

Liked: Cleanliness, staff & service, property conditions & facilities
Free water bottles and keurig in each room with Starbucks pods. Also has on site Starbucks, as well as free treats and snacks in the lobby. There’s construction in the parking lot right now and their overflow parking is across the street. Also the pool closes at 9pm, which seems early.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay and some of the amenities we have to offer. We hope to welcome you back as our guest again soon.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Construction at property
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 17, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We asked for a room by the pool and they took the time to look into it and do that for us. Very nice as well.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Amberlee

Stayed 1 night in Aug 2023
Response from General Manager on Sep 8, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk when we checked in was so nice! I didn’t catch her name unfortunately, but she deserves all the gold stars!
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 7, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Evan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool and amentities were excellent. Great views and nice neighborhood.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Dean

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Evcellent value. Great stay overall.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

4/10 Poor

Nicolas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room we stayed in was clean. The door had a huge gap when closed and you could see straight into iut room from the hallway. We hung a towel over the door to block the gap the best we could. You can hear everything from the people upstairs and in the hallway. We were kept up until 4 am because the person above was stomping around and thier dog was barking all night. Very unpleasant stay and wish i could get a refund
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Thank you for choosing to stay at the Sheraton Park City and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of exceeding your expectations. We are sorry for the challenges and inconvenience you experienced throughout your stay. We have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines are in place for a better guest experience in the future. Once again, thank you for taking the time to share your feedback. We hope you choose to stay with us again should your travels bring you back to the area.

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

2/10 Terrible

Karl

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I won't ever stay there again.
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 26, 2023
Thank you for choosing to stay at the Sheraton Park City and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of exceeding your expectations. We are sorry for the challenges and inconvenience you experienced throughout your stay. We have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines are in place for a better guest experience in the future. Once again, thank you for taking the time to share your feedback. We hope you choose to stay with us again should your travels bring you back to the area.

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 26, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Eric

Stayed 1 night in Jul 2023
Response from General Manager on Aug 14, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

8/10 Good

Se Won

Stayed 1 night in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean with friendly staff. Of note pool closes at 9pm. Also in summer shuttle to Main Street only available during evening hours.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 13, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay and some of the amenities we have to offer. We hope to welcome you back as our guest again soon.

10/10 Excellent

Jessica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. The staff was very nice and helpful. The rooms are very clean and you don't have to schedule cleaning, they do it daily! The coffee in the room is starbucks and the creamer is the liquid coffeemate! It's the small things that can add up and make the stay a positive one. Also, there is a shuttle that takes you to main street, which is a bonus.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 10, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay and some of the amenities we have to offer. We hope to welcome you back as our guest again soon.

6/10 Okay

Joe

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A few highs and few definite lows
The parking lot was under construction as was some piping immediately outside the main entrance. We could also clearly hear the family in the neighboring room through the adjoining doorway. Room and bathroom design were good, and I thoroughly appreciated having the two sinks/mirrors in the bathroom. Location was also great.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 10, 2023
Thank you for staying with us and sharing your feedback regarding your stay. Please accept our sincere apologies for your experience with our parking garage repairs and noise from other guests. We are glad you enjoyed or bathroom design and location. We hope to welcome you back as our guest again soon.

8/10 Good

Marie

Stayed 1 night in Jun 2023
Response from General Manager on Jul 13, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were working on the parking lot so that was a bit inconvenient. Staff was very friendly but short handed. I'd stay here again
Stayed 1 night in Jun 2023
Response from General Manager on Jun 19, 2023
Thank you for staying with us and sharing your feedback regarding your stay. Please accept our sincere apologies for your experience with our parking garage repairs. We are glad you enjoyed the rest of your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Valkyrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great except for the woman who checked me in. She was not at all friendly or welcoming and didn't give me my breakfast voucher (I paid for included breakfast). So be aware that if you pay for the included breakfast, they should give you your breakfast voucher when you check in. Breakfast was excellent and worth the $. All around excellent hotel. I would definitely stay again.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 12, 2023
Thank you for staying with us and sharing your feedback regarding your stay. Please accept our sincere apologies for your check-in experience. We are glad you enjoyed the rest of your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Christene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is undergoing renovation which everyone will love when it’s done. Our only slight inconvenience was having to park across the street. However, the staff went above and beyond to make us as comfortable as possible. I would suggest attaching a printer to your business center for easy printing of boarding passes. We had a wonderful stay in a clean and cozy room.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 5, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad service
Service desk was rude
Stayed 1 night in Apr 2023
Response from General Manager on Apr 17, 2023
Thank you for choosing to stay at the Sheraton Park City and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of exceeding your expectations. We are sorry for the challenges and inconvenience you experienced with the level of service delivered by our team members. We have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines are in place for a better guest experience in the future. Once again, thank you for taking the time to share your feedback. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Carissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Game room, heated indoor pool.
Stayed 1 night in Apr 2023
Response from General Manager on Apr 8, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from General Manager on Mar 7, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

8/10 Good

Melanie Anne, Darien

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The best part was the staff. They were super nice and helpful. We booked at club level which included a fantastic breakfast. However, the first night we were there, we were put in a very tired room that faced the inside and felt very claustrophobic. We complained and the next day they moved us to another room. We think sometimes Expedia gets the bottom of the barrel rooms. Also our room was right outside elevator and it dinged every time the door opened. Not good for sleep. They also had a fire alarm at 4 am one night and rumor had it that this happens occasionally due to old system. Overall though we enjoyed it because of the staff, the breakfast and the great shuttle service to ski slopes and downtown.
Stayed 6 nights in Feb 2023
Response from General Manager on Feb 15, 2023
Thank you for staying with us and sharing your feedback regarding your stay. Please accept our sincere apologies for your experience with our fire alarm. We are glad overall you enjoyed your stay. We hope to welcome you back as our guest again soon.

8/10 Good

anthony

Stayed 2 nights in Feb 2023
Response from General Manager on Mar 6, 2023
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Akeisha Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the hotel was cozy. I was impressed at the cleanliness and comfort . I would definitely stay again. Great for traveling with kids
Stayed 1 night in Dec 2022
Response from General Manager on Dec 24, 2022
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

6/10 Okay

Carmen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The employee working Wednesday September 28th at night ( an Asian employee) was amazing, very professional and knowledgable about issues. The next day , Thursday morning, Eddie was working and he was not knowledgable about issues and seemed to be bothered by my questions. There was no smile, kind conversation, may be he was shy but then, why is he in this position?. May be this is just my perception, I travel because of our university all the time and Eddie seemed to be ditached from his job and positon in regards of attending guests. Thank you
Stayed 1 night in Sep 2022
Response from General Manager on Sep 30, 2022
Thank you for choosing to stay at the Sheraton Park City and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of exceeding your expectations. We are sorry for the challenges and inconvenience you experienced with the level of service delivered by one of our team members. We have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines are in place for a better guest experience in the future. Once again, thank you for taking the time to share your feedback. We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

steve

Stayed 1 night in Aug 2022
Response from General Manager on Dec 24, 2022
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

10/10 Excellent

Susanne

Stayed 1 night in Aug 2022
Response from Christin Winebrenner on Aug 16, 2022
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.

6/10 Okay

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was not great… but a good hotel nonetheless.
Stayed 1 night in Aug 2022
Response from General Manager on Aug 5, 2022
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay, but disappointed to hear our location did not fit your needs. We hope to welcome you back as our guest again soon.

10/10 Excellent

Geraldine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. The staff is wonderful.
Stayed 1 night in Jun 2022
Response from General Manager on Jun 15, 2022
Thank you for staying with us and sharing your feedback regarding your stay. We are glad you enjoyed your stay. We hope to welcome you back as our guest again soon.