Lobby
Check availability

Reviews of Silverado Lodge by Park City - Canyons Village

4 out of 5
Silverado Lodge by Park City - Canyons Village
2669 Canyons Resort Drive, Park City, UT

Reviews

8.2

Very Good

Rating 10 - Excellent. 311 out of 716 reviews" "
Rating 8 - Good. 239 out of 716 reviews" "
Rating 6 - Okay. 99 out of 716 reviews" "
Rating 4 - Poor. 35 out of 716 reviews" "
Rating 2 - Terrible. 32 out of 716 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Austin

Disliked: Amenities, property conditions & facilities
Under construction, so be aware of that. Mess everywhere and its hard to get anywhere how the building is designed. Also, staff at hotel do not have any ability to do anything other than check you in and are constantly away from the desk. Units owned by individuals, so no housekeeping by staff or any support or service. If you have ANY issue, its going to become a big issue as they cant and wont do anything about it. Only about turning money.
Stayed 2 nights in Apr 2024
Response from Victoria on Apr 19, 2024
Hi Austin,It appears you did not check in with us for your stay that you left a review for. Do you mind provided me with more details?

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean , great amenities, would stay here again for sure
Stayed 5 nights in Mar 2024
Response from Victoria on Apr 19, 2024
Thank you for the positive review!

8/10 Good

Stephanie

Traveled with partner
It looked like all was under construction with the wiring in the ceiling all exposed.
Stayed 2 nights in Mar 2024
Response from Victoria on Apr 19, 2024
Thank you for the high rating. We hope to have construction done by next winter season!

10/10 Excellent

Alex, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 6 nights in Mar 2024
Response from Victoria on Apr 19, 2024
Thank you for the positive review!

2/10 Terrible

Paloma

Stayed 1 night in Mar 2024
Response from Victoria on Apr 19, 2024
I am sorry to hear you did not enjoy your stay. Do you mind providing more detail?

6/10 Okay

Robert, College Park

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Property is organized into two connected buildings, and you need to go up 1 floor then cross over into the other building and go up again. Refrigerator didn't work in the room. No in-room safe. Lighting needed repair. Temperature control in room inconsistent. Location good, convenient shuttle to ski slopes. No housekeeping, even to collect trash, during our 4 night stay. Perfume-like odor in hallway outside the room night and day. Only one working ice machine in the entire building.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

4/10 Poor

scott

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Old and dumpy - service was horrible. Elevator was down for hours - Mattress was lumpy and caving in. Great location - just past it time. I wouldn’t stay there again.
Stayed 2 nights in Jan 2024

8/10 Good

Arielle

Stayed 4 nights in Dec 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeled Very spacious & comfortable rooms. Great location Friendly staff. Will stay again
Stayed 3 nights in Dec 2023
Response from Victoria on Dec 24, 2023
Glad you enjoyed your stay!

10/10 Excellent

Lisa, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Beautiful rooms and very convenient for walking or taking shuttles to nearby activities - skiing, dining, shopping, etc. Even with the current construction, we found it to be very quiet.
Stayed 3 nights in Dec 2023
Response from Victoria on Dec 24, 2023
Glad to hear you enjoyed your stay!

6/10 Okay

Al

Liked: Staff & service
Hallways under renovation
All the floors and ceilings in the hallways are being renovated. The Hotel.com website did not inform us of this. We found out AFTER we purchased the room. The construction supplies are being stored in the parking garage so expect parking problems as the ski season begins. The outdoor pool and hot tub were closed. Bright aspects of our stay? It was very quiet because no one else was staying in our corner of the building. Maintenance was quick to respond to light our fireplace.
Stayed 1 night in Nov 2023
Response from Victoria on Nov 18, 2023
Hi Al,I am sorry to hear that the property was not up to your standard but I hope you still had an enjoyable time. If you have any other concerns please reach back out!

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here over a dozen times. Love it every time
Stayed 2 nights in Aug 2023
Response from Victoria on Aug 11, 2023
We are so glad you enjoyed your stay. See you next time!

4/10 Poor

ada

Stayed 1 night in Jul 2023
Response from Victoria on Aug 23, 2023
I am sorry to hear your stay was below average. If you have any suggestions on we can improve, we would gladly except them!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 3 nights in Jul 2023
Response from Victoria on Aug 2, 2023
Thank you for your positive review and we hope to see you again!

6/10 Okay

Amanda

Stayed 2 nights in Jul 2023
Response from Victoria on Aug 2, 2023
Thank you for your review.

8/10 Good

David

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The room was sufficient, but a few in-room amenities were lacking, and the limited service staff / hours was unexpected. There was nothing wrong with the room and service, it's just that it was a little below expectations.
Stayed 4 nights in Jul 2023
Response from Victoria on Aug 2, 2023
I am sorry that our hours are limited for you. Is there a time you arrived and no one was around to help? We are open 7am-11pm.

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great place to stay
Check in was great (Nathan) Had to ask for items to be fixed over and over (TV, blinds) AC was not working, they fixed the issue with portable fans that blew warm air. Room 121A was dirty (items left in fridge, under bed.
Stayed 3 nights in Jul 2023
Response from Victoria on Aug 2, 2023
I am sorry you did not enjoy your stay to its fullest potential. We hope you choose to stay with us again after our big renovation and allow us to provide you with a better experience!

6/10 Okay

John

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Victoria on Aug 2, 2023
Thank you for your review.

10/10 Excellent

Melanie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall great! Just wish they had some on site stores, restaurants, coffee or etc.. Plus more spots for covered parking. The garage isn’t big enough for all the rooms they have available.
Stayed 3 nights in Jul 2023
Response from Victoria on Aug 2, 2023
Thank you for your positive review and we hope to see you again!

2/10 Terrible

Lynda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Victoria on Aug 2, 2023
I am sorry to hear you did not enjoy your stay. Is there something you feel we can improve on?

4/10 Poor

Graciela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The location of the property was convenient, when I checked in, the employee asked what room number, I said I didn’t have a room number given to me, but I needed a room with two beds. When I went up to the room there was only one bed. My son opened the closet door and there were some underwear left behind from the previous guest.
Stayed 1 night in Jul 2023
Response from Victoria on Jul 29, 2023
I am sorry that your check in was not as pleasant as you had hoped. We hope you do choose to stay with us again so we can provide your with a better experience.

10/10 Excellent

Kristi

Stayed 2 nights in Jul 2023
Response from Victoria on Aug 19, 2023
Thank you for the review and we are glad you enjoyed your stay!

4/10 Poor

Kristin

Traveled with family
Disliked: Property conditions & facilities
Save yourself the expense
We wished we had been alerted that the property was undergoing a plumbing & HVAC renovation. The property itself looks tired and in need of the remodel apparently taking place this fall. We were extremely disappointed that we paid premium rates for a kitchen that had no coffee for the machine (but listed as one justification for a $20 per day surcharge though, and an unheated pool another one) no dish towel, nor dish soap. The last morning huge "ants" appeared in our 5th floor unit bathroom. We will stay elsewhere next time.
Stayed 4 nights in Jun 2023
Response from Victoria on Jun 28, 2023
I am so sorry to hear that you were not informed of the current renovations. Our current stage should have no impact to the rooms yet so if you were affected I do apologize. We have informed the HOA of the pool issues, and I am speaking with my agents to see why your requested items were missed. I hope you choose to stay with us again so we can properly provide you with the experience of a lifetime!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. We were only staying the night passing through but is now on our list to come back and have an actual stay here for a few days. Clean and comfortable with everything you’d need. Great family space. Our only issue was we could not figure out the TV but we weren’t staying long enough for it to matter. Look forward to staying here again.
Stayed 1 night in Jun 2023
Response from Victoria on Jun 24, 2023
We are so glad to hear you enjoyed your stay! We look forward to hosting you again soon!

10/10 Excellent

britt jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a perfect spot and very affordable .
Stayed 4 nights in Apr 2023
Response from Victoria on Apr 28, 2023
We are very glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked my stay at Sikver Lodge, would recommend it!
Stayed 4 nights in Mar 2023
Response from Victoria on Apr 5, 2023
We are glad that you enjoyed your stay! We hope to see you again.

8/10 Good

W.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Save and close to ski slopes
Stayed 4 nights in Mar 2023
Response from Victoria on Apr 5, 2023
We are glad that you enjoyed your stay! We hope to see you again.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.. the skiing was awesome and the Silverado resort and staff were great! I highly recommend the Silverado resort if you are looking for a not quite sky in sky or but still a close and affordable place to stay while skiing at Park City.
Stayed 6 nights in Mar 2023
Response from Victoria on Mar 14, 2023
Glad to hear you enjoyed your stay. We hope to see you again!

2/10 Terrible

ricardo, Miami

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Everythihg was out of service. The steamroom, the hot tub etc.
Stayed 3 nights in Feb 2023
Response from Victoria on Mar 4, 2023
I am so sorry about the inconvenience of the properties amenities being down for service during your stay. We hope you choose to stay with us again so we can make next time a better experience!

10/10 Excellent

Mark, Merrimack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to skiing via shuttle. Definitely download the Canyons Village Connect App. Free on call transit to and from skiing. Tips welcome for the drivers
Stayed 4 nights in Feb 2023
Response from Victoria on Feb 23, 2023
We are so glad to hear that you enjoyed your stay!

10/10 Excellent

Simeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fitness center, hot tub and pool. Quiet rooms. Free transportation around town provided by municipal bus system.
Stayed 5 nights in Feb 2023
Response from Victoria on Feb 23, 2023
We are so glad to hear that you enjoyed your stay!

10/10 Excellent

KIMBERLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Victoria on Feb 23, 2023
We are so glad to hear that you enjoyed your stay!

4/10 Poor

Isaac, Santa Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly this is our last time to go to PC/Canyons d/t having had such a terrible experience w/ noise at the room we were put into. Nathan and Josh tried to find us a top floor but it would have been a downgrade. We were told our first floor room in building 2 had nobody above us at time of reservation. We learned the first night that was not true. Then our last night some drunk partiers kept us up till 430am. Ryan called security and Daniel tried to help me w/o involving the police. We could only hear the noise together while in our room but not standing outside the room above us. It was like they were stumbling around in their ski boots all night, knocking over skis and rearranging furniture. And so w/ 90 minutes of sleep before needing to get up to catch the shuttle to SLC to fly home made for a miserable journey. The other issues were not related to the hotel. The gondola was broken one day. Then next the line was a 2hr wait to get onto the gondola. We just won't come back. It would be nice to get a refund/credit for 2 of the sleepless nights, but I doubt that will happen.
Response from Victoria on Feb 12, 2023
I am so sorry to hear you did not enjoy your time in Park City. I saddened to hear that you had sleepless nights and could not truly enjoy PC for the beautiful place it is. I truly hope you decide to give us and Park City another chance.

8/10 Good

joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Had everything we needed. Pretty basic. Not much else. One bedroom suite is actually 2 hotel rooms that they reconfigured to a suite. Yo can hardly walk thru the kitchen living room side it’s so tight.
Response from Victoria on Jan 14, 2023
Thank you for your review and glad to hear you enjoyed your stay!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplaces were not working. Front desk contacted maintenance and had them fixed once we returned.
Response from Victoria on Dec 25, 2022
Glad to hear that you enjoyed your stay and that our team was quick to assist!

10/10 Excellent

Tina

Stayed 2 nights in Oct 2022

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen was well stocked. We used the hot tub and it was a great temp. Parking garage was easy to use. It was strange that our condo's balcony was the same balcony as the condo next to us. There didn't seem to be anyone staying so it wasn't a big deal but it could have been annoying.
Stayed 2 nights in Oct 2022
Response from Victoria on Oct 14, 2022
We are glad to hear that you enjoyed your stay!

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Victoria on Oct 3, 2022
Sorry to hear your stay with us was not up to par. We would appreciate if you let us know how we can improve!

8/10 Good

Brent

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check was efficient and room was adequate. HVAC system was quite noisy and made it hard to sleep. The most disappointing thing was that the hot tub was out of commission. A hot tub was one of the reasons we picked this hotel.
Stayed 1 night in Oct 2022
Response from Victoria on Oct 3, 2022
Thank you for your review and glad to hear you enjoyed your stay!

8/10 Good

Taralee

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel
The girl at check in was super friendly and helpful and efficient. The room was nice. The biggest issue I had was the pillows were as hard as rocks and so it was a very restless and painful night. Not an issue but more of a suggestion/want/comfort, it would be nice to have a lounge chair or small couch/love seat in the room to relax on. I would stay again but would have to bring my pillow from home next time.
Stayed 1 night in Aug 2022
Response from Victoria on Aug 29, 2022
Thank you for your review Taralee! I am sorry to hear that our pillows were not to your liking. Hopefully you choose to stay with us again so we can make this up to you!

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just live park city and the canyons are beautiful
Stayed 1 night in Aug 2022
Response from Victoria on Aug 27, 2022
I am glad to hear that you enjoyed your stay! We hope to see you back soon!

6/10 Okay

Chris

Stayed 2 nights in Aug 2022

6/10 Okay

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
WiFi was horrible. No restaurant, not even lobby coffee. Room was not ready at designated check-in time
Stayed 1 night in Jul 2022
Response from Victoria on Aug 1, 2022
We are so sorry your room was not ready by the 4 PM check in time. Saturdays are our busiest day with same day reservations and our amazing housekeeping team was working their hardest!

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 3 nights in Jul 2022
Response from Victoria on Aug 1, 2022
Thank you and we are glad you enjoyed your stay!

10/10 Excellent

Mario

Stayed 1 night in Jul 2022
Response from Victoria on Jul 26, 2022
We are so glad to see that you enjoyed your stay! We hope to have you again soon!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Murphy bed
What a surprise to find my bed was in the wall cabinet -- a Murphy pull-down bed.
Stayed 1 night in Jul 2022
Response from Victoria on Jul 19, 2022
Hi Kathy! All of our studio rooms have a murphy bed, which does pull out of the wall. This helps to save on space. Sorry for any confusion!

8/10 Good

Trevor

Stayed 1 night in Jul 2022
Response from Victoria on Jul 19, 2022
Thank you for your positive review! We hope you choose to stay with us again.

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a great spot. Walking distance to lifts. Amenities are a solid B/B and staff is very friendly and helpful. I would absolutely stay here again. One thing to note is that we had a car and drove both nights out to dinner in PC which I’d recommend
Stayed 2 nights in Mar 2022
Response from Brinton on Mar 15, 2022
Hi Jordan, Thank you for staying with us and taking time to leave a review. We're so pleased you enjoyed your stay! We hope to have the chance to host you again in the future.

8/10 Good

Lawrence

Business traveler
Liked: Cleanliness
Close to the lifts.
Stayed 2 nights in Mar 2022