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Reviews of Waldorf Astoria Park City

5 out of 5
Waldorf Astoria Park City
2100 W Frostwood Drive, Park City, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 392 out of 550 reviews" "
Rating 8 - Good. 95 out of 550 reviews" "
Rating 6 - Okay. 37 out of 550 reviews" "
Rating 4 - Poor. 19 out of 550 reviews" "
Rating 2 - Terrible. 7 out of 550 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service is excellent
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Stayed 1 night in Feb 2024

10/10 Excellent

Sarkis

Stayed 3 nights in Dec 2023

10/10 Excellent

Delia, Anaheim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was so beautiful, and the hotel staff were all friendly. What was missing was adding a section inside the only small shop of clothing some fast food, drinks, etc to the store.
Stayed 5 nights in Jan 2024

10/10 Excellent

Gloria Montserrat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Stacy

Stayed 4 nights in Nov 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time in the most beautiful hotel!
Stayed 3 nights in Oct 2023

10/10 Excellent

Debra

Traveled with family
Beautiful! Everyone so friendly and accommodating! Property pristine. However, they should clean the mirror behind the bar in the restaurant. However, the mirror is quite minor!
Stayed 5 nights in Oct 2023

6/10 Okay

Sonceria

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Wonderful aesthetics with comfort issues
Lovely venue, great service but bed was horribly hard and uncomfortable including thin, rough linens. Powder is a lovely restaurant onsite with amazing menu & service
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Very personable and went out of their way to accommodate any questions or requests.
Stayed 1 night in Sep 2023

8/10 Good

Perry

Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, very clean, too. Accommodating staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

laura, Holladay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the exception of pool area. We waited 45 min for anyone to assist us in getting a drink. They were busy and obviously short staffed. I ended up just getting my own water. Joe, the shuttle driver was the best part of experience. He was friendly, informative and obviously knew PC very well. The room was adequate. I expected a bath tub and balcony. Guess bathtubs aren’t necessary anymore. Bathroom was much smaller than other hotels for similar costs, but clean. The staff we did run in to (custodial) were very friendly and accommodating.
Stayed 1 night in Sep 2023

10/10 Excellent

Joshua

Stayed 3 nights in Aug 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Joelle

Stayed 2 nights in Jul 2023

10/10 Excellent

Jon

Stayed 1 night in Jul 2023

8/10 Good

Cornelia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
You always had to use the car to explore area. Sometimes communication with stuff was challenging because of their missing language skills. But they were friendly. Little lack of maintenance in the suite: TV didn't work properly - even after technician was there. Some bulbs in several lamps were burnt out but housekeeping didn't replace them - even they turned the lamps always on when done with the room.
Stayed 15 nights in Jul 2023

8/10 Good

Cornelia

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel is very attentive. It's a beautiful facility… A diamond in the rough. The dining options were super limited. There was only one restaurant. For some odd reason the staff did not replenish my coffee or clean my coffee cups very strange. I will do that as well situated for skiers specifically beautiful facility.
Stayed 2 nights in Jul 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Simply the Best!
Stayed 3 nights in Jul 2023

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for big spenders
Wonderful! High class, incredible service. Valet parking is not optional and overnight parking was like $30 per night. Just FYI.
Stayed 2 nights in Jun 2023

10/10 Excellent

VIDHI, KELLER

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Have to give shoutout to their Manager Ali, who went above and beyond to make our stay special. Beautiful property with great service. The restaurants bartender Travis accommodated our requests for special drinks and always has a smile ready.
Stayed 2 nights in Apr 2023

10/10 Excellent

Charles, Deerfield

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely facility and exceptional staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Lydia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent service and the skii valet service made our trip extra special. I also enjoyed the spa which was impeccably clean and peaceful. My husband and I hope to return again next year as this property was well above our expectations.
Stayed 4 nights in Apr 2023

10/10 Excellent

Joshua

Stayed 4 nights in Apr 2023

4/10 Poor

Doan Trang, Mason

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Never going back….shameful to be rated a 5 star …poor housekeeping, Powder restaurant was so deceiving, management kept apologizing but errors continued to happen…
Stayed 5 nights in Mar 2023

6/10 Okay

Sonya, Bowie

Business traveler, Traveled with partner
Liked: Cleanliness
I have never stayed at a Waldorf Astoria property before, but the insane price and storied name made me expect way more than what was offered. There was only one restaurant, one rather small lobby, staff was kind but absent-minded and seemingly short-staffed, and when they say your room is ready at 4:00, don’t expect it ready much before that. Everybody had to hang out in the lobby for hours waiting on their room. Rooms were average and on the small side. Our phone didn’t work in the room, so you couldn’t call down to the front desk to request towels, call the valet, nothing. Windows were drafty. Glad there was a fireplace in the room to help take the chill off. I think they charge those ridiculous rates because you literally are right across from the lifts for the mountain. But there’s a Wyndham that looked really nice on the same cul de sac with the same access. I’m guessing it costs a lot less than $1,200 a night. Also, all the “action” is in Deer Valley (shops, restaurants, etc.) so you have to drive down there or take a Hotel shuttle to get down there. Bottom line: decent hotel in a convenient location if you like to ski, but nothing special and definitely not worth what they are charging you.
Stayed 1 night in Feb 2023

10/10 Excellent

Ma

Stayed 3 nights in Feb 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Neda

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Horrible service for the price that we paid.
Response from Grace Oetomo on Nov 28, 2022
Thank you for your feedback. We are sorry to hear about your negative experience. Our Director of Rooms will be in contact with you to discuss your recent stay. Thank you and have a great day.

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional! Everyone was friendly & super helpful! Extremely top notch!!!
Stayed 3 nights in Nov 2022
Response from Grace Oetomo on Nov 28, 2022
Thank you for the great feedback. We will share your review with the team.We look forward to welcoming you again in the near future.Thank you and have a wonderful day!

10/10 Excellent

Shelby

Stayed 4 nights in Oct 2022

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, especially Travis in the Powder bar. The property was stunning.
Stayed 4 nights in Oct 2022
Response from Grace Oetomo on Oct 14, 2022
Thank you for the wonderful feedback. We will certainly share your feedback with the team and Travis in the Powder Bar. We look forward to welcoming you back to our resort in the near future. Have a great weekend ahead

10/10 Excellent

Brad D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Grace Oetomo on Aug 16, 2022
Thank you for the wonderful feedback. We look forward to welcoming you back to Waldorf Astoria Park City for another unforgettable experience. Have a great day.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - It's the Waldorf !!
Grecia was exceptional. She made the stay even more enjoyable !!
Stayed 1 night in Jun 2022
Response from Megan Giddings on Jun 22, 2022
Thank you for your time and consideration in providing such excellent feedback for our mountain resort. We are thrilled you had such an enjoyable stay with us. Thank you for mentioning Grecia—we will ensure that she knows of your kind words! We very much look forward to welcoming you again for another unforgettable experience. Thank you and have a wonderful day!

6/10 Okay

Carly

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice
Stayed 1 night in May 2022
Response from Megan Giddings on Jun 22, 2022
Thank you for providing such an excellent review for our mountain resort. We are thrilled you had such a nice stay with us! We very much look forward to welcoming you again for another unforgettable experience. Thank you and have a wonderful day!

8/10 Good

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Megan Giddings - Reservations Asst. Manager on Jun 23, 2022
Thank you for your time and consideration in providing feedback for your stay at our mountain resort. Please accept our sincerest apologies for the service inconsistencies you and your family experienced while you were here. You have our personal commitment that we will utilize this feedback to ensure exceptional service to each and every guest that walks through our doors. Thank you very much!

10/10 Excellent

Robert

Stayed 2 nights in Apr 2022
Response from Benjamin M. on May 4, 2022
Thank you so much for the wonderful feedback and we hope to welcome you back soon!

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski in, Ski out!
Stayed 4 nights in Jan 2022

8/10 Good

Miltiadis

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2022

10/10 Excellent

Julian

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2022

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the Christmas decorations, beverages in the lobby, hot tub outdoors...
Stayed 4 nights in Dec 2021

10/10 Excellent

Kristie

Stayed 1 night in Apr 2021

10/10 Excellent

Kristie

Stayed 1 night in Apr 2021

8/10 Good

Luann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t get our jetted tub to work….wasn’t aware of the need for reservations at the restaurant…everyone was awesome clean rooms
Stayed 1 night in Sep 2021
Response from Tamara S - Sr. Rooms Manager on Oct 5, 2021
Thank you for taking the time to provide feedback for our satisfaction survey. It is through the participation of guests like yourself that we are able to strive for continuous improvement. It gives me great pleasure to hear that you and your family were satisfied with your stay. Your positive feedback has been shared with the hardworking members of our team. We look forward to welcoming you back to the Waldorf Astoria Park City.

4/10 Poor

Courtney, Santa Cruz

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Waldorf Astoria is an iconic brand with a reputation for superior quality, service and customer experience. However, this particular property was disappointing as the interior of the hotel (rooms/corridors) were tired and in need of updating. Linens & beds were superior, but cheap irons/blow dryers, scratched furniture, outdated flooring, furnishings, missing amenities in the kitchens and just a general refresh/remodel is needed. If we were staying at a traditional Hilton hotel, that's fine, but we were staying at a Waldorf (with Waldorf pricing), which means the whole experience should be exceptional, which on the contrary was disappointing.
Stayed 2 nights in Sep 2021
Response from Tamara S - Sr. Rooms Manager on Oct 5, 2021
Good Day Ms. Courtney, Thank you for taking the time and consideration to let us know about the circumstances surrounding your recent visit to the Waldorf Astoria Park City. Please accept our sincerest apologies for the service inconsistencies you and your family experienced during your stay. Needless to say, the inconsistencies in service you described could and should have been avoided. We can offer no excuse, but do want to reassure you that your concerns have been addressed with the appropriate members of our staff and steps have been taken to prevent recurrences of this nature in the future. Mr. Smith, I am extremely concerned about the impression you have formulated of our Resort. You have my personal commitment and the commitment of our Leadership Team that we will utilize your valued feedback to do better. Again, we apologize for the inconvenience and we look forward to a future opportunity of delivering a level of service you have every right to expect from the Waldorf Astoria Park City. Should you require any further assistance, please do not hesitate to reach out to me directly. It would be my pleasure to be of service. With sincerest gratitude,

2/10 Terrible

James

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This was supposed to be a very special and personal trip for us. We chose the Waldorf because their reputation from family members who had frequently visited in the past, made us excited, we would have a stay to remember the rest of our lives as a milestone event. The property itself is amazing. The service in the Restaurant, not so much. We had an all day couples spa treatment where we ordered our meal at the onset, to be ready for us at a scheduled time. When we were escorted to the Restaurant, they didn't have our meal ready. After waiting 2 hours for our meal, with a waitress that was snotty and ended up walking off because her shift had ended, leaving us sitting there hungry, and wondering if an order had even been put in for us, the manager offered to comp drinks for my pregnant wife and I in the bar. Um... yeah. They also forgot to tell us that the water in our room would be shut off EVERYDAY from 12pm - 1pm. This was a major inconvenience. When we called the front desk about this, we were told to go shower at the pool locker room. We understand there are bad employees, and we understand sometimes things can go wrong, but there were too many instances unrelated to each other and that management had no remedy other than to throw alcohol at us, was concerning. None of us will be recommending the Waldorf to anyone.
Stayed 2 nights in Sep 2021
Response from Tamara S - Sr. Rooms Manager on Oct 5, 2021
Good Day Mr. James, Thank you for taking the time and consideration to let us know about the circumstances surrounding your recent visit to the Waldorf Astoria Park City. Please accept our sincerest apologies for the service inconsistencies you and your family experienced during your stay. Needless to say, the inconsistencies in service you described could and should have been avoided. We can offer no excuse, but do want to reassure you that your concerns have been addressed with the appropriate members of our staff and steps have been taken to prevent recurrences of this nature in the future. Mr. James, I am extremely concerned about the impression you have formulated of our Resort. You have my personal commitment and the commitment of our Leadership Team that we will utilize your valued feedback to do better. Again, we apologize for the inconvenience and we look forward to a future opportunity of delivering a level of service you have every right to expect from the Waldorf Astoria Park City. Should you require any further assistance, please do not hesitate to reach out to me directly. It would be my pleasure to be of service. With sincerest gratitude,