Ratings based on 806 Verified Reviews

4.0 out of 5
75% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to lifts

Posted Feb 25, 2017
It was an okay hotel. But, they don't want you bringing your ski equipment to the room. You have to store your skis on the 6th floor and boots on the 4th. They lost our boots the first day and it took forever to have our skis brought up the last day. I heard a lot of others complaining about the same thing. It was a pain.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canton, MA

Nice room and facility, great location

Posted Feb 25, 2017
The hotel seems very understaffed. When we arrived at 4pm our room wasn't ready. After traveling all day across the country we weren't happy. Once we did get our key one of the elevators was not working so we waited 45 minutes for it so total time to get into our room was an hour and 45 mins. The one bedroom villa was spacious and the location for skiing is great. The housekeeping service is the worst I have experienced. They didn't come for 2 days and when they did they didn't really clean. Just made the beds. The first day they didn't come I rolled with it, the 2nd day I said something to the front desk. She just smiled and apologized. Most of the staff at the hotel are foreign and do not have the best English. One night I called down to the front desk and it took 5 minutes for someone to pick up. Overall we had a great stay.
1 out of 5
by A verified traveler from Miami

Hotel and Director really terrible

Posted Feb 22, 2017
They forgot to clean the room 5 over 7 days. Terrible all the service and the staff of the hotel. The director of the hotel ignore us and never return our call!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great ski in ski out location

Posted Jan 23, 2017
Wonderful staff, in house rentals, free on request shuttle.
Comment from Hotel Management
Feb 8, 2017 by westgate_customercare, Hotel Management
Thank you so much for your feedback. We are excited to hear that you enjoyed our staff and complimentary shuttle service. We look forward to seeing you again soon! Lissy
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Great Ski In and Out Resort

Posted Dec 16, 2016
The room was clean and spacious. The staff was friendly. It was easy to find and parking was great. This is close to park city and has free transportation to and from wherever you wanna go
Comment from Hotel Management
Jan 4, 2017 by westgate_customercare, Hotel Management
Thank you so much for your feedback. We are pleased that you enjoyed our clean and spacious units. It is great that you thought our staff was friendly and our facilities to be convenient. We look forward to seeing you again soon! Lissy
4 out of 5
by A verified traveler

Good place to spend a weekend

Posted Nov 24, 2016 on Hotels
Enjoyed the stay, easy in easy out, great location. Only negative would be the room we stayed in had a lot of room to room noise, we could literally hear the people talking (not loud) in the room above and the room to the side of us. Other than that I like the hotel and would stay there again. The adjoining restaurant DRAFTS is amazing !!! Food was delicious and the service was great !! Definitely recommend eating there !
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We are pleased to see that you enjoyed of our accessibility, location, and delicious dining options. We aim to excel in all aspects of the resort experience that we provide. It is our hope that we have the opportunity to serve you again in the near future! Nat
4 out of 5
by A verified traveler

Nice Hotel in park City

Posted Nov 21, 2016 on Hotels
We booked the 2 bedroom villa. Online is says that it offers 3 sleeper sofas which is why we booked it but it really only has 2 sleeper sofas and 1 trundle bed that is not that great. We asked the front desk to please move us to a three bedroom villa so that we could have enough sofa sleeps which they didn't accommodate and the front desk was rude saying " we booked the 2 bedroom so thats what we will get" It was not a busy weekend as the ski season has not yet started and felt they could have accommodated our large group much better. Our shuttle driver to PC main was great and so nice! They hotel has a nice pool area. Beds were comfortable and room was clean to a T!
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Your comments are appreciated and welcomed. It brings us happiness to learn that you enjoyed of our pool area, comfort, and cleanliness. We are saddened to see that you may have encountered some concerns with our front desk. We never intend to inconvenience you in any way, and do hope that our management was made aware of your possible concerns. It is our hope that you may allow us the pleasure of serving you again in the future. Nat
1 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Your rating is appreciated. It disappoints us to see that you may have had a less than exceptional experience at our resort. It is our sincere hope that you may permit us another chance to better impress you in the time coming. Nat
3 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Can't check in before 4 and have to be out by 10 the next day even if it's half empty. Would not bend on a late check out. Paid $300 for 1 night. For that kind of money I'll check out another more accommodating property.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Your feedback is appreciated. Please be advised that we are always willing to do what we can to best accommodate all of our guests, availability permitting. We never intend to inconvenience you in any way, shape, or form. It is our sincere hope that you may allow us another chance to better exceed of your expectations. Nat
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
I was on alone time retreat. It was great. Just wish that the adult relaxation pool steam room and sauna were open Later.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for sharing your comments with us. We are pleased to learn that you enjoyed of our peaceful atmosphere during your visit. Your feedback will be shared, as it will assist us to better ourselves for our future guests. We hope to have the pleasure of serving you again during your next Park City visit. Nat