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Reviews of Zermatt Utah Resort & Spa Trademark Collection by Wyndham

4 out of 5
Zermatt Utah Resort & Spa Trademark Collection by Wyndham
784 W. Resort Drive, Midway, UT

Reviews

8.2

Very Good

Rating 10 - Excellent. 499 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kameran

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a really nice stay. They beds weren’t very comfortable and could use a bit of repairs. Other than that the stay was really nice and pretty.
Stayed 2 nights in Apr 2024
Response from Ana S. on Apr 17, 2024
Thank you for sharing your experience at our resort. We value your feedback and will share this information with our team. We look forward to serving you again in the future.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Apr 2024
Response from Ana S. on Apr 12, 2024
Thank you for taking the time to share your experience at our resort. I am delighted to hear you enjoyed your stay. We look forward to serving you again in the future.

6/10 Okay

Glenn

Traveled with partner
Liked: Cleanliness
Could hear other guests through walls. Didn't space out guests even though not busy season. Hard to find villas and map didn't have street or building names on it. Didn't include breakfast even though paid $300 for room. Dining experience at Z wasn't great. Made us wait 20 mins to be seated even though dining room was half empty. Server said they couldn't give more than 2 rolls because they were ratioining them. Snowed during night and walks were slippy and not well maintained. Plug didn't work in sink.
Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Traveled with family
Always love coming here regardless of the time of year. It’s always clean and the staff is very friendly and attentive to any needs we may ever have.
Stayed 1 night in Apr 2024
Response from Ana S. on Apr 7, 2024
I am delighted to hear that you love coming to our resort. It is always a pleasure to receive positive feedback. I will share your comments with our teams, who I am sure will be encouraged by your remarks. We look forward to serving you again in the future.

10/10 Excellent

Brittney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of activities on the property.
Stayed 1 night in Apr 2024
Response from Ana S. on Apr 7, 2024
Thank you for taking the time to share your experience. I am delighted to hear that you were able to enjoy all of the fun activities we offer. We look forward to serving you again in the future.

10/10 Excellent

Donelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fun experience
Stayed 1 night in Mar 2024
Response from Ana S. on Mar 31, 2024
I am delighted to hear that you had a fun stay. We appreciate you taking the time to leave us a review and look forward to serving you again in the future.

10/10 Excellent

Felix

Liked: Amenities, property conditions & facilities
Quite and comfy
Stayed 1 night in Mar 2024
Response from Ivan G on Mar 25, 2024
Your positive comments on our room facilities are much appreciated. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Shawn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We came for an anniversary get away and it was an excellent location! Restaurant and bar were great! Good service all around! We had trouble in the night time, visiting with friends, we received a note under our door that we were being to loud for our neighbors liking. Mind you we were not at all raising our voices or parting just regular conversation. Walls at this establishment are very thin. They really should do something about this as this has been an issue in the past! We love visiting the Zermatt however this may be the last visit as this has become a reoccurring issue.
Stayed 1 night in Mar 2024
Response from Stacy on Mar 4, 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am sorry to hear that you were notified of being too loud. We would hate to lose you as a guest. We do have several rooms, that are a little more isolated that we would love to have you stay in for your next stay. Your feedback is important to us, and we hope you choose to stay with us again.

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 1 night for our daughter's tournament in the morning. It was a great beautiful property with an amazing indoor/outdoor pools that were heated. We loved the location to the small town and convenience. We will be back to spend a weekend so we can really enjoy the resort.
Stayed 1 night in Mar 2024
Response from Stacy on Mar 4, 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am pleased to hear that you and your family enjoyed the resort and your stay. I hope your daughter did well at her tournament, and we hope to see you again soon, for a relaxing weekend away.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stacy on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort and Spa. We appreciate your business and hope to see you again soon.

8/10 Good

Taylor, West Valley City

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Swiss atmosphere. Room was dusty and floors were dirty
Stayed 1 night in Feb 2024
Response from Stacy on Feb 21, 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am pleased to hear you enjoyed the Swiss atmosphere and will discuss with my team your concerns about the room. We appreciate your feedback, and we hope to see you again soon.

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The area of the hotel they placed us was under construction. There was no carpet in the halls and the walls were taped for painting. Hallway furniture was piled in one area. Staff was direct and unfriendly. Us as guests were an inconvenience.
Stayed 1 night in Feb 2024
Response from Ivan G on Feb 20, 2024
Thank you for taking the time to share your experience at The Zermatt Resort. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your feedback.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Ivan G on Mar 25, 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah . It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

10/10 Excellent

Sherilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to wasatch recreation area and ice castles. Short drive into town (Midway) where we ate dinner. Swimming pool large and warm. Hot tub malfunctioning while we were there and lots of construction in our building- it wasn’t noisy, but smelled of paint and looked torn up in the halls. All the workers were kind. Staff was nice to allow us to move rooms due to paint fumes.
Stayed 1 night in Feb 2024
Response from Ana S. on Feb 18, 2024
I am happy to hear that you had a good stay. Thank you for being patient with us during our remodeling process. and thank you for taking the time to tell us about your stay. We look forward to serving you again in the future.

8/10 Good

Dan E.

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and the place was beautiful. Hoping to go back in the summertime!!
Stayed 3 nights in Feb 2024
Response from IVAN G on Feb 25, 2024
We are delighted to hear that you had a positive experience. It is always a pleasure to receive positive feedback.We look forward to welcoming you back to the Zermatt in the near future.

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s such a beautiful place.
Stayed 1 night in Feb 2024
Response from front desk on Feb 16, 2024
Dear Lana,Thank you so much for the positive feedback. We value you taking the time to do this. Of course, we hope you stay with us again in the near future. And please let us know if you have any questions, concerns, or requests.Sincerely,Kurt DorenkampFront Desk SupervisorZermatt Utah Resort and Spa

4/10 Poor

Paul

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We were assigned a room where the hallway just outside the door was being renovated--drop cloths, tape, open paint buckets, crew of painters, etc. The entire property reeked of paint fumes. When I asked to switch rooms, the resort put us in a room with a nonworking oven (and the hallway still smelled). The pool was fun, and Midway is fantastic. But I can't recommend this resort.
Stayed 3 nights in Feb 2024
Response from Stacy on Feb 15, 2024
Paul, I am sorry to hear that you were placed down by the location of our renovation. I appreciate your feedback. I will be working with my team to make sure this is addressed. We strive to meet our guests' expectations, and we are trying to keep our guests room locations further from our renovation. We appreciate your feedback.

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
I was a little disappointed that after what I paid they couldn't even provide a complimentary bottle of water or two. Also, there was no blanket or winter comforter on the bed, and no spare in the closet. I was very cold at night, and the thermostat would not go up past 72 F. This is a great resort but little things like this made my stay so so
Stayed 1 night in Feb 2024
Response from front desk on Feb 12, 2024
We are sorry our standards didn't meet your expectations. We would be happy to organize any special requests/amenities you might have in the future. Please let us know if you decide to stay with us again. Have a nice day.Kurt DorenkampFront Desk SupervisorZermatt Utah Resort and Spa

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from IVAN G on Feb 4, 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 3, 2024
Thank you so much for your positive feedback. We hope to see you again in the near future!Zermatt Front Desk

10/10 Excellent

Milanie c

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. Resort worth every penny. View of mountains beautiful would love to go again!!!
Stayed 3 nights in Jan 2024
Response from Ivan on Jan 28, 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.I am y pleased that you liked your room and the mountain view. We continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Ian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property half the price of Park City. Restaurants and bakery/Starbucks on site. Olivia is outstanding in the coffee shop! Pool/hotubs were warm and clean. The room was clean with ample toiletries and towels. The buildings were quiet and thevstaff was friendly. . Will definitely stay again. 5 minutes from Snowmobiling. 5 minutes from tubing. 15 minutes from Park city.
Stayed 4 nights in Jan 2024
Response from Ana S. on Jan 27, 2024
Thank you for taking the time to tell us about your experience at our resort. I am delighted to hear that you had a very good stay. I will share your feedback with the rest of our teams, who I'm sure will be encouraged by your remarks. We look forward to serving you in the future.

6/10 Okay

Jason

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Ana S. on Jan 27, 2024
Thank you for taking the time to rate your experience at our resort. We look forward to serving you in the future.

8/10 Good

Mildred

Traveled with family
Liked: Staff & service, property conditions & facilities
This was a nice resort. However, my phone in my room was not working properly. The staff were friendly, but there are no real breakfast options at the resort.
Stayed 3 nights in Jan 2024
Response from Ana S. on Jan 27, 2024
Thank you for taking the time to tell us about your stay. I will inform our engineering department about the phone issue in the unit you stayed to prevent any future occurrences. I am glad you found our staff to be friendly. As for breakfast, I am sorry you we did not meet you expectations. Thank you again and we look forward to serving you again in the future.

10/10 Excellent

Kelsey

Traveled with family and small children, Traveled with family
This is a beautiful resort, in a beautiful location! The rooms are definitely older and outdated but the beds are very comfortable and the hotel has a very cute charm. We ate at the steakhouse and it was so delicious, very good food.
Stayed 1 night in Jan 2024
Response from Ana S. on Jan 22, 2024
I am delighted to hear that you had an enjoyable stay. I will share your feedback with our culinary team as well who am sure will be encouraged by your remarks. Thank you for taking the time to tell us about your experience and we look forward to serving you again in the future.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a beautiful and comforting resort. Absolutely love this place. We have stayed multiple times and still enjoyable everytime.
Stayed 1 night in Jan 2024
Response from Ana S. on Jan 21, 2024
Thank you for taking the time to tell us about your experience at our resort. I am delighted to hear that you always have an enjoyable stay when you return. We appreciate your feedback and look forward to serving you in the future.

10/10 Excellent

Sonja

Stayed 2 nights in Jan 2024
Response from Ana S. on Jan 20, 2024
I am delighted to see that you had an enjoyable stay. Thank you for taking the time to rate your experience at our resort. We look forward to serving you in the future.

8/10 Good

Eric

Traveled with partner
Stayed 1 night in Jan 2024
Response from IVAN G on Feb 4, 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt is clean and comfortable and provides lots of room and facilities to either recreate or relax. Large gym, great warm pool and comfortable jacuzzi. The Lobby Lounge is the perfect place to enjoy a cocktail and a bbq sandwich or eggroles. We’ll definitely be back.
Stayed 3 nights in Dec 2023
Response from Ana S. on Jan 6, 2024
Thank you so much for taking the time to tell us about your experience at our resort. I am delighted to hear you had a wonderful stay and enjoyed the amenities and restaurants on site. I will share your comments with our teams, who I’m sure will be encouraged by your remarks. We look forward to serving you in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this one. It’s rough
Not our first (but definitely last) stay at this property. It’s a shell of what it once was. Deferred maintenance EVERYWHERE. Broken/damaged furnishings, carpet frayed at almost every seem, terrible beds, cheapest amenities (soap) I’ve ever experienced in a hotel. I mean “resort”. Resort fee is fine, when the property warrants it. Random hardware left on floor in room, glasses/knives/dishes missing, broken cabinetry, broken bedside radio/clock, food left on frying pan in kitchen, Pool plaster felt like 20 grit sandpaper. Pool and hot tub water was cloudy. Just a dump. The logo says “get inspired” - only thing I was inspired to do was leave.
Stayed 3 nights in Dec 2023

10/10 Excellent

rajeev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel with swimming pool jacuzzi and exercise room and 3 restauraunts and great bakery tennis courts
Stayed 3 nights in Dec 2023
Response from Stacy on Jan 2, 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am glad you had a great stay, and we hope you come back to see us again soon.

10/10 Excellent

Tyler F.

Stayed 2 nights in Dec 2023
Response from IVAN G on Feb 4, 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice, but
We enjoyed the property. The suburbs seem to be growing around them and it didn't seem as away as we intended to get. Still the villa was well laid out. The bed was hard as a rock, not my thing. They were working on the property while we were there which is not the best. Still we enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Stacy on Dec 29, 2023
Thank you for taking the time to tell us about your experience. I appreciate your feedback. Here at Zermatt Utah Resort and spa, we strive to meet our guests' expectations.

6/10 Okay

DINAMARIE

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall nice place but definitely not the resort experience I was expecting. It wasn’t booked full yet we were placed in a building with ongoing construction. There were limited amenities and no real spa to speak of. Advertised as a family friendly resort yet families were turned away from the only open dining area due to the bar and their children’s presence. No microwave or mini fridge which made it difficult due to the holiday and business closures. Disappointed in the experience as a whole.
Stayed 4 nights in Dec 2023
Response from Stacy on Dec 29, 2023
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am sorry to hear that we did not meet your expectations. We do have an additional restaurant on site which is family friendly, this should have been communicated with you, so sorry that the details were not communicated to you. I appreciate your feedback and will talk to the team here at Zermatt Utah Resort, we strive to meet our guests' expectations.

8/10 Good

mckenzie ivers

Stayed 1 night in Dec 2023
Response from Kurt on Dec 28, 2023
Dear Mckenzie,Thank you for taking the time to provide feedback from your last stay. We hope to see you again in the near future! Please let us know if you have any requests for your next stay with us.Kurt DorenkampZermatt Utah Resort & Spa

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kurt on Dec 28, 2023
Dear Brenda,Thank you for taking the time to provide your feedback from you last stay. We hope to see you again in the future! Please let us know if you have any requests for your next stay with us.Kurt DorenkampZermatt Utah Resort & Spa

10/10 Excellent

WHITNEY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family friendly hotel!
Service was fantastic! The indoor pool is SO fun, we spent hours there! It’s an indoor/outdoor combo which added to the fun and I appreciated all the towels, they had plenty! We’ll definitely be staying here again!
Stayed 2 nights in Dec 2023
Response from Stacy on Dec 25, 2023
Thank you for taking the time to share your experience with us. I am so pleased that you had a great stay. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stacy on Dec 25, 2023
Thank you for taking the time to share your experience with us. I am so pleased that you had a great stay. We look forward to seeing you again.

10/10 Excellent

Susy

Stayed 1 night in Dec 2023
Response from IVAN G on Feb 4, 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wont go back
Stayed one night for my birthday with my husband in a penthouse suite. Woke up in morning to shower & the water was luke warm, so I got in thinking it would warm up. Water turned ice cold. Immediately got out, husband contacted front desk and was told we could shower by the pool. Went in person and was told they would send someone up; husband said I was already getting dressed as we had breakfast reservations. Workers barged in while I was brushing my teeth, opened up ceiling panels, leaking water everywhere. I had to get ready on the couch because there were 2 men with a ladder in the bathroom. Finally front desk called and offered another room to shower in, almost an hour after we first notified them.We were there for 1 night in a penthouse suite & couldn't even shower or have privacy.They could've checked the problem once we were gone. Person at front desk & provided these amazing options said she was the assistant manager; didnt get her name. She did write down a phone number of a manager, but called and haven't heard back yet. Was optimistic about the place, but ended up disappointed my birthday weekend went the way it did for our 1 night stay.
Stayed 1 night in Dec 2023

6/10 Okay

Denise

No place to eat with kids if it’s later

6/10 Okay

Wendi

Liked: Staff & service

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Nov 2023
Response from Ana S. on Nov 28, 2023
Thank you for taking the time to rate your experience at our resort. I am delighted to hear that you enjoyed your stay. We look forward to serving you in the future.

8/10 Good

Linda, APO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. And the staff went above and beyond to make our stay more comfortable. They were doing work on the pool and hot tub so those were closed. I’m not sure why they picked around a holiday to do that but that was the only thing we didn’t like. We will definitely stay here again.
Stayed 1 night in Nov 2023
Response from Anna C on Dec 1, 2023
Thank you so much for taking the time to share such wonderful feedback about our hotel! We are thrilled to hear you had a great experience and we look forward to your next visit!

6/10 Okay

Teresa

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness
We stayed for four 4 nights. The garbage bags were so thin they were breaking during use, then sat the garbage outside the door to be picked up and no one did, so had to put in garbage myself. No towels or kitchen cloths to wipe down anything.
Stayed 4 nights in Nov 2023
Response from Ana S. on Nov 24, 2023
Your feedback is very important to us. Will share this information with our teams to prevent future occurrences. I apologize for any inconvenience this may have caused you and thank you for taking the time to tell us about your experience.

8/10 Good

Reed

Stayed 2 nights in Nov 2023
Response from Ana S. on Nov 23, 2023
Thank you for taking the time to rate you experience at our resort. We look forward to serving you again in the future.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Theme and Amenities
Love the Swiss theme, the warm fireplace in the lobby, the cute Christmas decorations, the mini golf, and the pool and hot tub. Only room for improvement would be better insulation and soundproofing between adjoining rooms as we were on the other side of the wall from some talkative people (not in our party- that's just the room we were given). We loved our stay and will be back!
Stayed 1 night in Nov 2023
Response from Anna C on Dec 1, 2023
It is always our goal to exceed our guests' expectations and we are glad to know that we were able to do so for you. We hope to have the pleasure of welcoming you back in the future and providing you with another memorable stay. Thank you again for choosing our hotel and for your kind words.