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Reviews of Hampton Inn & Suites Parker

2.5 out of 5
Hampton Inn & Suites Parker
19010 E Cottonwood Dr, Parker, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 800 reviews" "
Rating 8 - Good. 204 out of 800 reviews" "
Rating 6 - Okay. 81 out of 800 reviews" "
Rating 4 - Poor. 36 out of 800 reviews" "
Rating 2 - Terrible. 28 out of 800 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leora Sue, Jefferson City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming, friendly and helpful. The location is convenient to the airport, shopping and restaurants. We were very comfortable in our pristine room. Thank-you for a lovely, albeit short stay.
Stayed 2 nights in Apr 2024

6/10 Okay

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities
Took forever to get hot water in our room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ziska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not usually one to leave reviews but I had to for this one… I came to Denver on a whim a solo trip to get some rest and time away from my kids and husband you know a momcation, the moment I walked in I was greeted with a smile by the receptionist who made sure that although I had a digital key in the event that anything happened I had a physical key to my room as well. I wasn’t bothered they made sure all my needs were catered too and made it very easy for me to talk to them as someone who struggles with social anxiety. Whomever was at the desk of I needed anything was very helpful. The day before I left I asked if I could check out late and the lady at the front desk her name begins with an R *ray I believe but I remember it being an R* accommodated my request and even offered the next day when I was leaving sooner than my late check out time to keep my bags behind the desk so I could still enjoy my time left in Parker. The housekeepers always had a smile on their faces no matter how long a day they’ve had. Before leaving I told front desk that this will be a yearly thing for me and that I’d be coming here because of how accommodating the hotel was. Anything under 5 stars and I’d be lying.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ingrid

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Room is clean & spacious
Stayed 1 night in Apr 2024
Response from RJA Hampton Inn on Apr 3, 2024
Thank you for staying with us, we appreciate your feedback. Looking forward to seeing you again.

8/10 Good

Lucy

Stayed 2 nights in Mar 2024

2/10 Terrible

Kaitlynn

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dishonest staff members
Stayed 1 night in Mar 2024

2/10 Terrible

Sherry

Stayed 1 night in Mar 2024
Response from Raine - Assistant General Manager on Mar 21, 2024
I'm sorry your stay did not go as expected. If you provide us with any details, we would be sure to address any areas of opportunity! I appreciate your feedback and hope to provide a better experience for you in the future!

8/10 Good

Misty

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms very very big and very clean.
Stayed 2 nights in Mar 2024
Response from Raine - Assistant General Manager on Mar 21, 2024
I'm sorry your stay did not go as expected. If you provide us with any details, we would be sure to address any areas of opportunity! I appreciate your feedback and hope to provide a better experience for you in the future!

10/10 Excellent

Ceiara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and all staff were very friendly
Stayed 4 nights in Mar 2024
Response from Raine - Assistant General Manager on Mar 13, 2024
Hello and thank you for taking time to rate your stay. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Randall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and reasonable rates.
Stayed 2 nights in Feb 2024
Response from Raine - Assistant General Manager on Feb 27, 2024
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Tom

Stayed 2 nights in Feb 2024
Response from Raine - Assistant General Manager on Mar 21, 2024
I'm sorry your stay did not go as expected. If you provide us with any details, we would be sure to address any areas of opportunity! I appreciate your feedback and hope to provide a better experience for you in the future!

6/10 Okay

Kristin

Traveled with family
Liked: Staff & service
Seemed somewhat run down. I wasn’t impressed at all
Stayed 1 night in Feb 2024
Response from Raine - Assistant General Manager on Feb 18, 2024
I'm sorry your stay did not go as expected. If you provide us with any additional details, we would be sure to address any areas of opportunity! I appreciate your feedback and hope to provide a better experience for you in the future!

10/10 Excellent

Gayle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it!
Stayed 1 night in Feb 2024
Response from Raine - Assistant General Manager on Feb 8, 2024
Hello and thank you for taking time to rate your stay. We're glad you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Annette

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Cons: Breakfast was not ready on Saturday. Pool not open (if it’s closed for the winter they should say so), no microwave in the room, it appears to be some renovation going on. Pros: Dining and some shopping close by. Interesting triangular layout. Fresh cookies.
Stayed 2 nights in Jan 2024
Response from Raine - Assistant General Manager on Jan 31, 2024
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we have taken action address these areas of concern. Thank you again and we hope to see you again in the future!

10/10 Excellent

maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raine - Assistant General Manager on Jan 17, 2024
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

6/10 Okay

crista

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The pool and hot tun are out of order, they are taking out rhe hot tub. None of this is stated on the website or checkin, we would have stayed a different place if we knew this before we were settled. Very friendly staff, the hotel gym is one of the best I've seen and I was thankful for it. Main dining area covered in dog hair from people having their dogs in that area in the evening...but then it wasn't cleaned before breakfast, and everyone was eating in dog hair. Gross. The gym should open at 5 am, not 6 to accommodate those who need to get out rhe door early. Breakfast is ok. Due to the pool and hot tub not working, we will choose a different property from now on.

10/10 Excellent

Scot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and efficient property. Checking was easy and pleasant.
Stayed 1 night in Jan 2024
Response from Raine - Assistant General Manager on Jan 17, 2024
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Zulamith

Stayed 2 nights in Jan 2024
Response from Raine - Assistant General Manager on Jan 17, 2024
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Miah

Stayed 1 night in Jan 2024
Response from Raine - Assistant General Manager on Jan 31, 2024
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Brett

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay and close to the hospital. The pool and hot tub was closed for some construction so that was disappointing. There was also a great deal of ice on the sidewalk, from a snow storm that came in over the weekend. Our family member was in a wheelchair so the ice made it difficult to load and unload.
Stayed 1 night in Jan 2024
Response from Raine - Assistant General Manager on Jan 17, 2024
Hello and thank you for taking time to rate your stay. I apologize the things that were not quite up to expectations, we have taken action address these areas of concern. Thank you again and we hope to see you again in the future!

2/10 Terrible

Mike

Traveled with family
Disliked: Staff & service
Stayed 7 nights in Dec 2023
Response from Raine - Assistant General Manager on Jan 3, 2024
I'm sorry your stay did not go as expected. If you provide us with any details, we would be sure to address any areas of opportunity! I appreciate your feedback and hope to provide a better experience for you in the future!

6/10 Okay

Larry R

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Raine - Assistant General Manager on Dec 20, 2023
I'm sorry your stay did not go as expected. If you provide us with any details, we would be sure to address any areas of opportunity! I appreciate your feedback and hope to provide a better experience for you in the future!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Raine - Assistant General Manager on Dec 12, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Raine - Assistant General Manager on Dec 12, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Jacqueline

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
The ONLY reason I chose this hotel was because it had a pool and a hot tub. Wanted to treat my grandson to the above for his 16th birthday and for my daughter and I to chillax. We were all very disappointed. When we checked in, was when we were told the pool and hot tub were closed because of a humidity problem and, had I not used a 3rd party to book my room (Hotels.com-which I have never had issues in the past), she said I would've received a credit of sorts! The bathroom had a slider door which allowed NO privacy. We used a washcloth to fill in the hole in the door below the handle. There was a nice greeter person the 2nd am who was polite and checked with breakfast stuff. Some of the walls (by the elevators) were peeling. Just overall an unhappy experience. Had we known, we would've opted for a hotel in Denver. We weren't given the time to come up with any other plans...boooo. I feel they should've kept Hotels.com up to date with changes they were going through.
Stayed 2 nights in Dec 2023
Response from Raine - Assistant General Manager on Dec 7, 2023
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we have taken action address these areas of concern with the maintenance team and are working to correct the issues. Unfortunatly the design of the rooms is outside of the control of anyone at the hotel. We have requested that all 3rd parties update their sites regarding the pool closure however, it has been up on the hotel's website since November 17th. Thank you again and we hope to see you again in the future!

6/10 Okay

Shane

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The first room smelled like dog pee and the toilet was broken and kept running. Front desk moved is into a nice clean room very quickly. Pool and hot tub are closed, hot tub has been closed for months.. kind of a big deal when you book with your 10 year old in mind.. mine was very upset
Stayed 1 night in Nov 2023
Response from Raine - Assistant General Manager on Dec 7, 2023
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we have taken action address these areas of concern in the room. We have requested all third party sites update their sitew with the pool closure but it has been listed on our website since November 17th. Thank you again and we hope to see you again in the future!

6/10 Okay

Stephen

Traveled with family
Liked: Staff & service
Pool closed for a long time for repairs. Parents room was a tad dirty. Bugs in sink.
Stayed 3 nights in Nov 2023
Response from Raine - Assistant General Manager on Dec 7, 2023
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we have taken action address these areas of concern. The pool closure has been listed on the hotel's website since November 17th. Thank you again and we hope to see you again in the future!

10/10 Excellent

paria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Raine - Assistant General Manager on Dec 7, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Marianne

Stayed 3 nights in Nov 2023
Response from Raine - Assistant General Manager on Dec 12, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Barbara

Business traveler
Great location, staff and room. I will stay here again.
Stayed 2 nights in Nov 2023
Response from Raine - Assistant General Manager on Nov 20, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Barbara

Stayed 2 nights in Nov 2023
Response from Raine - Assistant General Manager on Dec 7, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Mark

Stayed 1 night in Nov 2023
Response from Raine - Assistant General Manager on Nov 20, 2023
Thank you for your feedback. I'm so sorry you did not feel we providied you that perfect 10 out of 10 stay. If you would like to provide some specifics on how we could have improved your stay feel free to contact us at the hotel.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Cannot complain too much about a budget friendly booking. Just the fact that we had two warm beds to stay in, great customer service, and free breakfast in the morning, I cannot complain about much. But.....we were disappointed that our kids could not swim d/t it being end of season
Stayed 1 night in Nov 2023
Response from Raine - Assistant General Manager on Nov 13, 2023
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we unfortunately had to shut down the pool for safety as our dehumidifier is currently not working. We apologize for the inconvience and the dissappointment for your kids. Thank you again for the feedback and we hope to see you back in the future!

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Raine - Assistant General Manager on Nov 13, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Friendly staff. Clean room
Stayed 2 nights in Oct 2023
Response from Raine - Assistant General Manager on Oct 26, 2023
Thank you for your feedback. I'm so sorry you had a less than stellar stay with us. We always strive for that perfect 10 out of 10 stay for our guests. If you would like to provide some specifics on how we could have improved your stay feel free to contact us at the hotel.

8/10 Good

david

Liked: Cleanliness, staff & service
It’s a Hampton
Stayed 4 nights in Oct 2023
Response from Raine - Assistant General Manager on Oct 26, 2023
Thank you for your feedback. I'm so sorry you did not feel we providied you that perfect 5 out of 5 stay. If you would like to provide some specifics on how we could have improved your stay feel free to contact us at the hotel.

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken TV and remote, outlets in the bathroom didn't work and I called the front desk and they told me there was nothing they could do. Not even switch rooms. Hot tub was not working, pool was freezing, room wasn't very clean and in the morning, at the hot breakfast, they were out of bacon and eggs. Waited 25 mins for them to make more, but then I had to leave.
Stayed 1 night in Oct 2023
Response from Raine - Assistant General Manager on Oct 26, 2023
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we have taken action address these areas of concern. Thank you again and we hope to see you again in the future!

2/10 Terrible

Alvaro

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Dirty rooms!! First room carpet was dirty and the bathroom had ants! I asked to be moved to another room, that room was worse, it was not dirty, bed was not made towels on the bathroom floor dirty carpet and ants ! So I asked to be moved, third one carpet is dirty and ants! It this point is already close to midnight and I’m tired, so I decided to look for another hotel but they were booked so I had to stay here! Good thing we brought our sandals!! Horrible experience!! I have the picture to post on yelp’s website!
Stayed 1 night in Oct 2023
Response from Raine - Assistant General Manager on Oct 26, 2023
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we have taken action address these areas of concern. Thank you again and we hope to see you again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
I'm sorry your stay did not go as expected. If you provide us with any details, we would be sure to address any areas of opportunity! I appreciate your feedback and hope to provide a better experience for you in the future!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 2 nights in Oct 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Antoinette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very enjoyable, the kids had fun and the staff was very helpful and friendly. We rarely stay at hotels so we really felt comfortable here. Thank you all.
Stayed 1 night in Oct 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Spacious rooms, but ant infestation
We had 2 rooms for my family and I. Hotel rooms were spacious and we liked the vaulted ceilings. However, the hotel had an ant infestation. My kids had to move rooms 4 times to get a room where the ants were not as bad. Our tub showers and sink shower drains did not drain well at all.
Stayed 2 nights in Sep 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we will be sure to address these areas of concern. Thank you again and we hope to see you again in the future!

8/10 Good

Chris

Liked: Staff & service, room comfort
Disliked: Cleanliness
The bathroom had little red ants on the sink counter. There was a used dryed up wash rag hanging on the shower curtain rod. The room could use a good cleaning and up grade.
Stayed 1 night in Sep 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we will be sure to address these areas of concern. Thank you again and we hope to see you again in the future!

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights
Response from Raine - Assistant General Manager on Oct 19, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Joseph, Lewisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave. Poor coffee location. No window shade control in room. Great staff, especially conscientious breakfast staff. Tough job!
Stayed 3 nights in Sep 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
Hello and thank you for taking time to rate your stay. I apologize the things that were not up to expectations, we will be sure to address these areas of concern. Thank you again and we hope to see you again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean& quiet.
Stayed 2 nights in Sep 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

4/10 Poor

RJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
I'm sorry your stay did not go as expected. If you provide us with any details, we would be sure to address any areas of opportunity! I appreciate your feedback and hope to provide a better experience for you in the future!

10/10 Excellent

Kirt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Lynne

Stayed 3 nights in Aug 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
Thank you for your feedback. We're glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, amenities
Clean and easy access. Poor breakfast option
Stayed 2 nights in Aug 2023
Response from Raine - Assistant General Manager on Oct 19, 2023
Thank you for your feedback. I'm so sorry you had a less than stellar stay with us. We always strive for that perfect 10 out of 10 stay for our guests. If you would like to provide some specifics on how we could have improved your stay feel free to contact us at the hotel.