Ratings based on 56 Verified Reviews

3.5 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls Ontario

Very accessible off the highway

Posted Nov 9, 2016
Pros: The staff!
Cons: The sign was a little difficult to see, however Cindy advised us that it was a different hotel chain and they were in the process of updating the sign
Location: Very accessible from the highway
Staff very accommodating and very pleasant! Room was very clean but the bathroom was quite small.
Comment from Hotel Management
Nov 10, 2016 by Best Western Plus, Hotel Management
Dear Orysia, Thank you for staying with us! We appreciate your feedback; we are happy that you enjoyed the room (bathroom not so much), and the service provided by our staff. We do hope to see you again on your next trip through the area!
3 out of 5
by A verified traveler from Ohio

At least they had a good breakfast

Posted Oct 25, 2016
Pros: Breakfast was surprisingly nice! The usual cold food but also scrambled eggs, bacon, sausage, hash browns, biscuits and gravy.
Cons: Noisy road. Beds uncomfortable. Carpet dirty.
Location: Don't plan to do anything on the river in late October....everything is shut down. Do look for the covered bridge brochure...it's a beautiful drive!
The mattresses are uncomfortable. I just don't want to roll into someone else's rut in the mattress. Carpeting was dirty and pillows were cheap. The view was of a busy road...had sirens, horns and trucks waking me up all night. Door to the room wouldn't lock unless I slammed it....sorry neighbors! Sheets not changed on multiple night stay..they didn't even offer. No replenishing of soap etc. Was glad to check out!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 20, 2016
The room was ok, the bed was comfortable but the carpet was a little gross. I didn't want to set anything on the carpet. Also, the Wi-Fi signal was non-existent. I couldn't get on to any of the apps on my phone nor check my email if I was on the Wi-Fi. I would say it's not bad to stay here if you're not going to be spending much time at your hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2016
Pros: A little old, but very quiet very nice and very big
Cons: Bathrooms could've been a bit bigger.
Location: Bathrooms could've been a bit bigger.
A little old, but very quiet very nice and very big
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location and very quite.

Posted Jul 17, 2016
Staff was very good in every way . They made sure you were happy and welcome.
Comment from Hotel Management
Jul 28, 2016 by BWP Staff, Hotel Management
Dear Anonymous, Thanks for staying with us! We aim for great customer service and we hit the mark. We do hope to have you stay with us again should you be in the area.
2 out of 5
by A verified traveler from Niagara Falls Canada

Disappointing

Posted Jul 7, 2016
Pros: it had a bed and breakfast was okay.
Cons: Rude unfriendly staff eliminated. The morning lady at the front desk was okay. Make sure your breakfast supplies are available
Location: Location excellent. Not a pleasure trip.
I needed to contact an individual in the area and had a Very hard time getting on wifi. Called front desk finally and the man on duty was unable to help me. He repeatedly told me connect would come up which it never did. All he said was, " it should". Then I attempted to phone this person and was unable to. It wouldn't even take me to an outside line. Again called front desk. Same thing he repeated told me what to do and I repeatedly told him the system was not working. His attitude was as if he didn't care and it was my problem. After more complaining, he finally said he could place the call for me. ??????? Reluctant to help, poor attitude and unfriendly. Found a dirty towel slung over the shower bar, and ac was terribly noisy and ineffective.the shower curtain was torn. Finished with Best Western.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Friendly, clean, good breakfast

Posted Mar 29, 2016
Pros: They give you the room you request. Friendly and helpful staff. Breakfast was good
Cons: The small fridge is great but does not have a small freezer compartment to refreeze icepacks for cooler, we were on a long road trip.
Location: Not a lot near by, but good mall and Olive Garden just down the road
We were provided with a king bed as per request, no fuss, unlike other hotels who indicate they have king beds then you get there and they book you in their "standard room" two doubles, and then inform you that yes they have a king bed but there is an up charge, this hotel had no problem and no upcharge. Great experience
2 out of 5
by A verified traveler from Columbus, OH

Disappointing one-day stay

Posted Mar 12, 2016
Pros: As a Platinum Best Western card holder, I always find these hotels to be clean and well maintained. This room was not clean before guest assigned.
Cons: More attention to room presentation BEFORE guest placed in it. Better maintenance attention to heat or A/C provided to guest. No early security denial
Location: My business was conducted in a different city and this hotel was wanted only for rest and sleep before continuing my trip. No clue about area of hotel
Check-in was easy, but the actual viewing of the assigned room found dead bugs on the ottoman and floor near ottoman. A request for a different room was made and Room #2 was provided, closer to lobby, and I was told it was used more often than Room #1. Room #2 was OK, except the heat did not stay on overnight-it turned itself off after several hours and the room was cold in the morning. The bathroom had no visible heat duct or automatic heat source and it was really too cold to take a shower. Sleeping late was my plan with alarm clock set for 11:30 check-out. After first luggage taken out to car, the room key would not permit a re-entry to the building to collect the rest of my items from the room. and a walk to the lobby confirmed the time was before 12 noon. The room cards were checked for usability and OKed by the desk, so a short walk to the room allowed re-entry and personal items were obtained to leave the facility, before 12 noon.
Comment from Hotel Management
Mar 18, 2016 by Cindy, Hotel Management
Amy, Thank you taking the time to review your stay with us; we appreciate all feedback, and will take necessary steps to ensure that the inconveniences experienced do not happen in the future. Your comments will be shared with all appropriate staff. Again, thank you for your comments, and we do hope that you will stay with us again, giving us a chance to provide the great service you are accustomed to receiving.
4 out of 5
Recommended
for Couples
by A verified traveler from North Carolina

Nice hotel near Interstate

Posted Feb 13, 2016
Pros: Location, food options, friendly staff
Cons: A few tweaks to the bathroom setup (No door between shower and sink areas, tub drain faulty) Poor TV reception
Location: Historic area of Marietta OH, shopping, dining
We were able to book a room here via the Expedia phone app while traveling. It was a very nice, clean and comfortable room with a decent restaurant, which we appreciated because we had been driving a long time and didn't want to drive to find another place to eat. Bar was having a karaoke contest that night which was fun to watch. Room was quiet, and complimentary breakfast was good .
2 out of 5
by A verified traveler from new england

well worn

Posted Dec 15, 2015
Pros: The breakfast bar was fairly good.
Cons: This property really needs an update. Spend some money to try and bring it up to current standard.
This is an older property whose owners obviously don't want to spend a lot of money to bring this hotel into the '90's. Ancient and well-worn fitness equipment, inept staffing and rooms that date back to a time long ago. Right on the highway so quite loud and the restaurant was passable.
Comment from Hotel Management
Dec 19, 2015 by BWP Staff, Hotel Management
Brad, Thank you for staying with us, and for providing your honest feedback. While we strive to provide a quality stay; from check-in to check-out, it seems we missed that mark during your time with us; our apologies. During our conversion process all rooms, public areas, etc., were completely renovated, but we will take your comments into consideration for future upgrades. Again, thank you for staying with us and providing feedback.