Ratings based on 52 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
69% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great Location and very quite.

Posted Jul 17, 2016
Staff was very good in every way . They made sure you were happy and welcome.
Comment from Hotel Management
Jul 28, 2016 by BWP Staff, Hotel Management
Dear Anonymous, Thanks for staying with us! We aim for great customer service and we hit the mark. We do hope to have you stay with us again should you be in the area.
2 out of 5
by A verified traveler from Niagara Falls Canada

Disappointing

Posted Jul 7, 2016
Pros: it had a bed and breakfast was okay.
Cons: Rude unfriendly staff eliminated. The morning lady at the front desk was okay. Make sure your breakfast supplies are available
Location: Location excellent. Not a pleasure trip.
I needed to contact an individual in the area and had a Very hard time getting on wifi. Called front desk finally and the man on duty was unable to help me. He repeatedly told me connect would come up which it never did. All he said was, " it should". Then I attempted to phone this person and was unable to. It wouldn't even take me to an outside line. Again called front desk. Same thing he repeated told me what to do and I repeatedly told him the system was not working. His attitude was as if he didn't care and it was my problem. After more complaining, he finally said he could place the call for me. ??????? Reluctant to help, poor attitude and unfriendly. Found a dirty towel slung over the shower bar, and ac was terribly noisy and ineffective.the shower curtain was torn. Finished with Best Western.
5 out of 5
by A verified traveler from ontario

Friendly, clean, good breakfast

Posted Mar 29, 2016
Pros: They give you the room you request. Friendly and helpful staff. Breakfast was good
Cons: The small fridge is great but does not have a small freezer compartment to refreeze icepacks for cooler, we were on a long road trip.
Location: Not a lot near by, but good mall and Olive Garden just down the road
We were provided with a king bed as per request, no fuss, unlike other hotels who indicate they have king beds then you get there and they book you in their "standard room" two doubles, and then inform you that yes they have a king bed but there is an up charge, this hotel had no problem and no upcharge. Great experience
2 out of 5
by A verified traveler from Columbus, OH

Disappointing one-day stay

Posted Mar 12, 2016
Pros: As a Platinum Best Western card holder, I always find these hotels to be clean and well maintained. This room was not clean before guest assigned.
Cons: More attention to room presentation BEFORE guest placed in it. Better maintenance attention to heat or A/C provided to guest. No early security denial
Location: My business was conducted in a different city and this hotel was wanted only for rest and sleep before continuing my trip. No clue about area of hotel
Check-in was easy, but the actual viewing of the assigned room found dead bugs on the ottoman and floor near ottoman. A request for a different room was made and Room #2 was provided, closer to lobby, and I was told it was used more often than Room #1. Room #2 was OK, except the heat did not stay on overnight-it turned itself off after several hours and the room was cold in the morning. The bathroom had no visible heat duct or automatic heat source and it was really too cold to take a shower. Sleeping late was my plan with alarm clock set for 11:30 check-out. After first luggage taken out to car, the room key would not permit a re-entry to the building to collect the rest of my items from the room. and a walk to the lobby confirmed the time was before 12 noon. The room cards were checked for usability and OKed by the desk, so a short walk to the room allowed re-entry and personal items were obtained to leave the facility, before 12 noon.
Comment from Hotel Management
Mar 18, 2016 by Cindy, Hotel Management
Amy, Thank you taking the time to review your stay with us; we appreciate all feedback, and will take necessary steps to ensure that the inconveniences experienced do not happen in the future. Your comments will be shared with all appropriate staff. Again, thank you for your comments, and we do hope that you will stay with us again, giving us a chance to provide the great service you are accustomed to receiving.
4 out of 5
by A verified traveler from North Carolina

Nice hotel near Interstate

Posted Feb 13, 2016
Pros: Location, food options, friendly staff
Cons: A few tweaks to the bathroom setup (No door between shower and sink areas, tub drain faulty) Poor TV reception
Location: Historic area of Marietta OH, shopping, dining
We were able to book a room here via the Expedia phone app while traveling. It was a very nice, clean and comfortable room with a decent restaurant, which we appreciated because we had been driving a long time and didn't want to drive to find another place to eat. Bar was having a karaoke contest that night which was fun to watch. Room was quiet, and complimentary breakfast was good .
2 out of 5
by A verified traveler from new england

well worn

Posted Dec 15, 2015
Pros: The breakfast bar was fairly good.
Cons: This property really needs an update. Spend some money to try and bring it up to current standard.
This is an older property whose owners obviously don't want to spend a lot of money to bring this hotel into the '90's. Ancient and well-worn fitness equipment, inept staffing and rooms that date back to a time long ago. Right on the highway so quite loud and the restaurant was passable.
Comment from Hotel Management
Dec 19, 2015 by BWP Staff, Hotel Management
Brad, Thank you for staying with us, and for providing your honest feedback. While we strive to provide a quality stay; from check-in to check-out, it seems we missed that mark during your time with us; our apologies. During our conversion process all rooms, public areas, etc., were completely renovated, but we will take your comments into consideration for future upgrades. Again, thank you for staying with us and providing feedback.
4 out of 5
by A verified traveler from California

Ok stay

Posted Oct 15, 2015
Newly remodeled & very nice inside. The breakfast was great & in the dining room. Outside was still needing some work & they need to put sign on the building.
5 out of 5
by A verified traveler from Illinois

Good for Truckers

Posted Oct 4, 2015
This hotel has room for truck and trailer. There is a very nice lounge with outstanding staff and the meals I had in the lounge and restaurant was very good. Laundry room only has 1 washer and 1 dryer. However, it's only .75 cents each. Much better than $2.50 each at a truck stop. Very nice place to do your 34 hour reset.
4 out of 5
by A verified traveler from Newark, OH

Stayed at Best Western Marietta

Posted Sep 8, 2015
Pros: The staff were very helpful and friendly; the room was very comfortable and appreciated being given an accessible room.
Cons: The only recommendation I have is for the hot foods served in the morning. Need to make accomodations for those who do not eat pork, alternate menu.
Location: The location was right off the main road and close to I-77; Covered bridges and alot of history.
It was a very nice town to visit; close in proximity, alot of history. Loved the Covered Bridges; the Churches were beautiful. The weather was perfect! Thank you for the experience.
Comment from Hotel Management
Jun 21, 2016 by Sales, Hotel Management
Thank you for your review. We are so happy that you enjoyed your stay with us, and many of the things Marietta has to offer. Please consider staying with us on your next visit!
4 out of 5
by A verified traveler

Very nice hotel.

Posted Sep 8, 2015
Pros: Modern comfortable rooms
From check-in to check-out the staff was terrific and the room was very nice.
Comment from Hotel Management
Sep 9, 2015 by Staff, Hotel Management
Thank you for your positive review of our property. We strive to provide the best service from check-in to check-out; it appears we did! Hope to see you on your next visit.