Indoor pool, sun loungers
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Reviews of Quality Inn Parkersburg North - Vienna

2.5 out of 5
Quality Inn Parkersburg North - Vienna
401 37th Street, Parkersburg, WV

Reviews

7.4

Good

Rating 10 - Excellent. 116 out of 389 reviews" "
Rating 8 - Good. 127 out of 389 reviews" "
Rating 6 - Okay. 73 out of 389 reviews" "
Rating 4 - Poor. 38 out of 389 reviews" "
Rating 2 - Terrible. 35 out of 389 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Thanks!
Stayed 1 night in Apr 2024

10/10 Excellent

William B. West,

Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 9, 2024
Thank you for the positive feedback! It’s great to know your stay with us at Quality Inn Parkersburg North-Vienna was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No problems with staff. Hotel and rooms were somewhat run down and not very clean. Smoke alarm in our room was hanging off the wall. Had to go pick up clean towels our second night and was told most of the cleaning staff did not show up. They did offer a nice breakfast.
Stayed 2 nights in Feb 2024

6/10 Okay

Brigette

Traveled with family
Liked: Staff & service
It was normal for the price Desk manager was super nice. ROOM was not cleaned had to get another room. Guessing not enough help as he said that there were 5 room he had to replace for other customers.
Stayed 1 night in Feb 2024

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and the front desk stinks like curry
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 28, 2024
Thanks for your feedback regarding your stay with us. We're very concerned about the comment you mentioned and would like to speak with you further. If you could please contact management at the hotel directly so we can better assist you.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms need to be updated
Staff is very friendly but the rooms were not up to par. Paint was peeling off, the rooms were small, it had an “old” smell, the bathroom was not cleaned good meaning the toilet was still dirty. The bath tub looked like it was never scrubbed or cleaned or hasn’t been in a long time. The pool was okay. The breakfast was not that good because the biscuits were rock hard. The sausage was hard. I wouldn’t want my family staying here again. Great friendly staff but the rooms do need to be cleaned better and maybe updated.
Stayed 1 night in Jan 2024

6/10 Okay

Miranda

Stayed 2 nights in Jan 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
Room bathroom ceiling was falling. My wife was in the shower and had a piece hit her in head. Walls were starting to show mold.
Stayed 2 nights in Dec 2023

4/10 Poor

Michael

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Convenient lovation and great price point.
Stayed 1 night in Dec 2023

4/10 Poor

Linda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not replace towels that we took a shower with and was questioned when asked for more towels for the second day. Shower was dirty, mirror and sink were dirty, pool needs redone. Beds are uncomfortable and box springs are stained and nasty. Carpets are sticky. Second morning breakfast was cold. Definitely not up to the standards of any other Quality Inn I've stayed at. Had a bus load of middle school wrestlers that had room booked and the guy who claimed to be the boss didn't even know how to look up their reservation and kicked them out for HIS mistake and his mismanagement.

6/10 Okay

Renae

Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities
The beds were small. Breakfast was cold. The bathroom in the room needs wiped down
Stayed 2 nights in Dec 2023

8/10 Good

jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Dec 2023

2/10 Terrible

Tommy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds sucked n room was dirty
Stayed 2 nights in Dec 2023

2/10 Terrible

Mohammad

Bad experienc
Stayed 1 night in Dec 2023

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
$150 hold for incidentals. 5 days later still waiting for hold to be lifted on my deposit. No ice machines. Day staff told me "Hey, I just work here". Complete and total disappointment.
Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable and clean and easy. The guy at the desk wa a cheerful and helpful but really could have used a shower - and was still working the next morning - same thing. The pool closed early due to confusion over the time change and I was sad I didn’t get to use it. The room had everything one needed. Some peeling paint in the bathroom, but again clean and well appointed.
Stayed 1 night in Nov 2023

6/10 Okay

Samantha

Stayed 2 nights in Nov 2023

2/10 Terrible

Leana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dissatisfied
The hot water faucet leaked at the sink, the refrigerator was broken, it had mold and stunk, the tub had black hairs in it, and the toilet screeched when it was flushed. The walls were in dryer need of paint and the carpet had not been vacuumed. When the front desk was informed of the issues, I never got even a call from management.
Stayed 1 night in Oct 2023

10/10 Excellent

Amos

Stayed 1 night in Sep 2023

2/10 Terrible

mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

david

Disliked: Cleanliness
Stayed 2 nights in Sep 2023

4/10 Poor

Debra

Traveled with family
Disliked: Property conditions & facilities, room comfort
Rooms smell very musty. Seems a bit shady. Would not stay here again.
Stayed 1 night in Sep 2023

2/10 Terrible

Tanya

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Marcy

Stayed 1 night in Sep 2023

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Check out was not a very good experience. The person working the desk wasn't very well trained in using the computer. I my have been bolled twice.
Stayed 1 night in Sep 2023

6/10 Okay

Jeff

Traveled with family
Liked: Staff & service
Perfect if you just need a room.
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but needs some TLC
It is a nice place but needs upgraded. Carpet felt sticky and partly peeled away from wall. The safe in the closet had a door that wouldn’t shut and kept the closet door from closing good. Other than that, we enjoyed the stay. Very convenient to our plans.
Stayed 3 nights in Aug 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service
Room wasn’t clean, staff was rude
Stayed 1 night in Aug 2023

10/10 Excellent

JOHN

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The GM checked me in. He was friendly and was able to give me advice on parking and getting around the area. Rooms are a place to sleep. Clean enough.
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, rapid check in!
Stayed 1 night in Jul 2023

8/10 Good

Leah

Liked: Staff & service
Everything in the room was sufficient if you’re looking for a bed and a shower (which I was). But there were a few things I was uncomfortable with. There was visible, months-old dust hanging in the vent in the bathroom. There was crust around the bathroom sink faucet. The shower curtain smelled mildewed. The bedroom wasn’t well dusted around the appliances. There was no outlet cover on the outlet that was behind the bedside table—which is a safety hazard. Also, the room, upon entry, smelled heavily of men’s cologne or, at the very least, heavily scented cleaner. Overall, this was a quiet, uneventful weeknight stay, but the hotel barely had any guests, either.
Stayed 1 night in Jun 2023

2/10 Terrible

Lesley

Disliked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Kathryn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Door to room would not lock without slamming. Breakfast area was dirty and food was cold, dry out or empty. Took 3 days to figure out the issues withe mini refrigerator.
Stayed 6 nights in Jun 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Brett

Disliked: Property conditions & facilities
The room had not been cleaned properly, there were items left in the room and the bathroom floor was disgusting. It was unsafe as my room door would not latch closed and the stopper for the lock was barely holding onto the door. They ran out of breakfast food barely an hour into breakfast swrvice and nobody refilled the hot foods. Overall I was very disappointed with my stay.
Stayed 2 nights in May 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

GLORIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Yaron

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You can hear other rooms plumbing noises etc
Stayed 2 nights in Apr 2023

2/10 Terrible

Marlene

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This has to be the most disgusting hotel I've EVER stayed in. We found a pile of bloody tissues behind a chair and there was stuff all over the carpet along side both beds. The pillows were great.......thats about the only thing that was. STAY AWAY!!!
Stayed 2 nights in Apr 2023
Response from Guest Relations on Apr 18, 2023
Thank you for your comments regarding your stay with us. We're sorry about the experiences you've mentioned, and your comments are concerning to us. Service is something we take quite seriously, and we'd like to better understand what happened during your stay. Would you mind contacting management at the property directly so we may discuss with you personally your stay? We appreciate your feedback and hope to hear from you soon!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Joseph

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was filthy. Obviously not cleaned. Disgusting pee on toilet. Shower was scalding hot. The bed was horrible. My guest and I couldn't even fall asleep we were so uncomfortable. I want a refund. I requested that management call me, and they never did. I will never stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk and housekeeping are amazing... room was clean and smelt amazing... breakfast was good
Stayed 2 nights in Apr 2023

2/10 Terrible

Phillip

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was embarrased
I had my family in town for the weekend so I got a room for all of us. Our eye-rolling experience started as soon as I walked in. The beer cooler right by the check-in desk I knew this wasn't a family-friendly hotel. Went to the room and had two full beds instead of a queen which I suppose is my fault for not properly reading the description. The girls found an empty Budweiser case broken down and stuffed between the mattress and box springs. That was just the beginning. The toilet continuously ran unless you jiggled the handle, and the cable tv didn't work. The hot and cold were reversed on the sink. The beds were hard and all four of us are continuing to deal with back pain over a week later. Other guests allowing their children to run up and down screaming. That is not their issue I suppose. If I were working on the road I suppose this would have been ok but this is far from a family-friendly place. When my family comes back we will never stay there again.
Stayed 2 nights in Mar 2023

6/10 Okay

Lya

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Belinda

Liked: Staff & service
There was a skunk smell that kept coming in waves. Not overwhelming, but very noticeable. Breakfast should go till 10 or at least have it open to grab and go stuff
Stayed 2 nights in Jan 2023

8/10 Good

Scott

Traveled with family
Great
It had a heated pool which was great. Staff very friendly. Good hot breakfast. Maintenance needs work. The entire faucet turned when turning water on. The emergency exit signs were hanging from wires.
Stayed 4 nights in Nov 2022

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

4/10 Poor

Victor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not so much quality at this Quality Inn
Stay was pretty mediocre. Room had not been cleaned well; used Q-tip on side of bed and used toothpick under desk. Toilet screamed a loud tone with every flush, like you were murdering it. Room door handle came off in my hand while exiting room one day and it was a fight to open door everytime we tried to enter. Room was not cleaned or beds made but garbage emptied and towels taken away without replacements; so had to get towels from maid the next day. TV kept losing channels and had to autotune everyday and the remote only partially worked. Bed was comfortable, and staff was polite, but I won't ever come back.
Stayed 3 nights in Oct 2022