Fireplace

Reviews of Wingate by Wyndham Parkersburg/Vienna

2.5 out of 5
Wingate by Wyndham Parkersburg/Vienna
1502 Grand Central Ave, I-77 Exit 179/SR 68S to SR 14N, Vienna, WV

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Traveled with family
Staff was excellent; rooms were clean.
Stayed 1 night in Apr 2024
Response from Wingate Staff on Apr 14, 2024
Thank you for letting us know about your stay Rob, we're always glad to hear that our guests enjoyed their time with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival receptionist was very prompt and polite. Room was clean and comfortable. Jacuzzi was very clean and great temperature in room. Shower head had massaging effect as well. Could have done without the dog another room had whining and barking. Also we had to get replacement key cards a couple times.
Stayed 2 nights in Apr 2024
Response from Wingate Staff on Apr 11, 2024
We're happy to hear that despite those inconveniences mentioned that you were still able to enjoy your stay with us Michael. We look forward to serving you again in the future and hope to see you again once we get through our remodel.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Wingate Staff on Apr 11, 2024
Thank you for letting us know about your stay Michele, we hope to see you again in the future!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Wingate Staff on Apr 11, 2024
Thank you for letting us know about your stay Larry, we appreciate you choosing us and we hope to better serve you again in the future.

6/10 Okay

mark, Newark

Traveled with partner
Liked: Amenities
This property had gone downhill since our last stay at this property. Most noticeable was the trash bins outside were full and overflowing and stunk! The trash can on the 2nd floor by the vending machines had trash overflowing and on the floor. There was problems with the room key and ended up having to change rooms. There was constant noises all night long and the room temperature could not get regulated. The breakfast was the best part of the stay. As we were leaving, other guests walked out at the same time and also confirmed that the property was lacking since their last stay there!
Stayed 1 night in Mar 2024
Response from Wingate Staff on Apr 2, 2024
Thank you for the review, we appreciate getting feedback from our guests and we are gearing up for our upcoming remodel. We have begun painting and sealing our outside windows and we are all looking forward to showing our guests a brand new experience.

8/10 Good

dennis, Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is Convenient for my visits and comfortable
Stayed 3 nights in Mar 2024
Response from Wingate Staff on Mar 30, 2024
Thank you for letting us know about your stay Dennis, we look forward to seeing you again.

4/10 Poor

Kevin

Traveled with partner
Disliked: Staff & service, property conditions & facilities
call the desk twice in middle of the night people next door fighting over a three hour ordeal cops had to come and throw them out so we paid for a night for NO sleep. The facility refused us any compensation, and a nonsmoking facility! Our room totally stinks!!! Wallpaper pealing and a hole by the bathtub , Had to borrow freebreeze from desk to help with the room stink. One elevator didn’t work. The other floor was all busted up. We stay there every year to visit family because we did live in the area, No more
Stayed 3 nights in Mar 2024
Response from Wingate Staff on Mar 30, 2024
We're sorry to hear that you didn't enjoy your time with us. As the GM I was on shift that night and within 30 mins that problem was resolved with those loud patrons being evicted. As for our property we are in the beginning steps of our full remodel to address those issues and when it comes to any smells like smoke we could have offered you any number of rooms to better suit you had we known about that issue. We're sorry to hear that we wont be able to better serve you in the future.

10/10 Excellent

mary

Stayed 3 nights in Mar 2024

10/10 Excellent

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, nice location with large rooms and a 24hr pool. Will go again for sure.
Stayed 1 night in Mar 2024
Response from Wingate Staff on Mar 24, 2024
Thank you for the review Christian, we appreciate you choosing to stay with us and we're happy to hear that you enjoyed your time with us.

8/10 Good

Cynthia S.

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Wingate Staff on Mar 23, 2024
Thank you for the review Cynthia, we appreciate you choosing to stay with us and we look forward to seeing you again in the future.

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wingate Staff on Mar 18, 2024
We're happy to have been able to serve you during your time in Vienna/Parkersburg and we look forward to serving you again in the future.

10/10 Excellent

Chad

Stayed 1 night in Mar 2024
Response from Wingate Staff on Apr 11, 2024
Thank you for letting us know about your stay Chad, we're glad we were able to take care of you during your time with us.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wingate Staff on Mar 18, 2024
Thank you for letting us know about your stay Teresa, we're glad you enjoyed your time with us and hope we get to serve you again in the future.

6/10 Okay

Donna

Traveled with group
Liked: Cleanliness, staff & service
nice rooms, awkward location, terrible breakfast - no coffee and no plastic knives
Stayed 1 night in Mar 2024
Response from Wingate Staff on Mar 12, 2024
Thank you for letting us know about your stay Donna, we do apologize for running short on our knives and coffee. We have received our weekly breakfast delivery here this week that replenished our low supplies and we hope to better serve you again in the future.

8/10 Good

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a very loud and unruly group the first night that came in around 4a and woke people up on all floors. Unfortunately, it took 45 min for the yelling to stop. Fortunately, the issue seemed to be resolved the rest of the nights.
Stayed 2 nights in Mar 2024
Response from Wingate Staff on Mar 12, 2024
We're sorry to hear that a group of people impacted your stay negatively like that and we are happy to hear at least that the rest of your stay was not as negative as that night. We appreciate you letting us know about your stay and hope to better serve you again in the future.

2/10 Terrible

Asadbek

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Wingate Staff on Mar 9, 2024
Thank you for the review, I advise you in the future when using 3rd party sites to verify your booking immediately in order to avoid these kinds of errors with wrong dates etc.

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from Wingate Staff on Mar 24, 2024
Thank you for the review Adam, we appreciate you choosing to stay with us and we're happy to hear that you enjoyed your time with us.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, limited but decent breakfast.
Stayed 1 night in Feb 2024
Response from Wingate Staff on Mar 9, 2024
Thank you for the feedback Helen, we appreciate you staying with us.

8/10 Good

Randall F

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some signs of disrepair and minor mold on the bathtub caulk, but overall a nice, clean, quiet place to stay, with a very nice breakfast. I will stay there again.
Stayed 1 night in Feb 2024
Response from Wingate Staff on Mar 1, 2024
Thank you for telling us about your stay Randall, we'll have a look at your room and see what we can do about those issues until we get our remodel started soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wingate Staff on Mar 1, 2024
Thank you for letting us know about your stay James, we hope to serve you again in the future.

6/10 Okay

Tracie

Disliked: Staff & service
Housekeeping staff was short.
Stayed 3 nights in Feb 2024
Response from Wingate Staff on Feb 24, 2024
Thank you for letting us know about our vertically challenged staff Tracie, in all seriousness though we do hope to better serve you again in the future.

8/10 Good

Rebecca

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Wingate Staff on Feb 24, 2024
Thank you for letting us know about your stay Rebecca, we hope in the future we can better serve you again.

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This was a last minute reservation to try to lift my kiddos spirits up. The heated pool was broken and that was the entire reason for this stay...so my kid could swim. Then the USB chargers didn't work in the bedroom and I didn't bring any charging blocks because there was supposed to be USB connectors to charge. So, my kid couldn't use their phone or iPad after it died. Both key cards would stop working and we would have to go get them reprogrammed after waiting 10 minutes for the elevator. There are signs everywhere stating there is a no noise tolerance, but somebody was banging on walls, stomping and slamming doors almost the entire night. We made the most of it and he still decided to swim in freezing water with it being 30 degrees outside.
Stayed 1 night in Feb 2024
Response from Wingate Staff on Feb 20, 2024
Thank you for taking the time to let us know about your stay, we appreciate feedback. We are working to get that pool fixed as soon as we can as we know a lot of people bring kids on the weekends for a night out to swim. Unfortunately our rooms do not have USB chargers right now and when we get our new equipment during our upcoming remodel they will have those in the future. As for our noise tolerance policy we do evict noisy guests who impact others stays but that requires that we are informed about these issues at the time. If in the future you experience these issues I highly recommend contacting the front desk immediately so that we can effectively take care of that. Its our goal to provide every guest with a quality stay and a quiet nights rest and we hope we have the opportunity to give that to you and your family again in the future.

6/10 Okay

Lyndsay

Liked: Staff & service
Disliked: Cleanliness
Shower was disgusting . Brown/moldy caulking. Shower faucet leaking. Toilet kept running after each flush. Pushing the handle back up resolved the water running.
Stayed 3 nights in Feb 2024
Response from Wingate Staff on Feb 20, 2024
Thank you for bringing this to our attention, its always our goal here to provide a clean enjoyable stay for all our guests and we apologize for falling short for you during your time with us. We have since had our maintenance team address those plumbing issues and its our hope in the future that we get the chance to better serve you.

10/10 Excellent

Ginger

Business traveler
Liked: Property conditions & facilities
Very friendly staff
Stayed 4 nights in Feb 2024
Response from Wingate Staff on Feb 13, 2024
Thank you for the review Ginger, we're happy to hear that you enjoyed your time with us and that our staff was able to brighten your day!

10/10 Excellent

Rodney

Stayed 2 nights in Feb 2024
Response from Wingate Staff on Mar 23, 2024
We appreciate your feedback Rodney and we hope to serve you again in the future.

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Wingate Staff on Feb 13, 2024
We're sorry to hear you didn't enjoy your stay with us Jennifer, here at the Wingate we aim to please and hope that we can better serve you again in the future.

6/10 Okay

Angie

Traveled with family
Disliked: Amenities, property conditions & facilities
Bedding had brown/red stuff dripped on it. Front desk attendant did give us another room. Bathroom not the cleanest. Breakfast was very limited.
Stayed 1 night in Feb 2024
Response from Wingate Staff on Feb 11, 2024
We're sorry to hear that we fell short of par on your last visit with us Angie. We hope in the future we can make it up to you and show you what we are really about here at the Wingate.

8/10 Good

Rob

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than most. But like all the rest they do not renovate. Back door did not work. Breakfast nothing to write home about
Stayed 2 nights in Feb 2024
Response from Wingate Staff on Feb 10, 2024
We're sorry to hear you didn't enjoy your time with us, rest assured we have made efforts to address those issues since your time with us and it is our goal to provide every guest with an enjoyable stay. We hope in the future we can have the opportunity to better serve you.

10/10 Excellent

rachel, richmond hill

Liked: Staff & service, property conditions & facilities
Staff all Nice and great breakfast
Stayed 1 night in Feb 2024
Response from Wingate Staff on Feb 10, 2024
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Wingate Staff on Feb 7, 2024
Thank you for taking the time out of your day to let us know about your stay. We appreciate you choosing to stay with us and we look forward to seeing you again.

10/10 Excellent

Suzan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit run down, but workers are difficult to find and repairs hard to be made. Staff is very affable and kind. Excellent rate and facilities.
Stayed 2 nights in Jan 2024
Response from Wingate Staff on Feb 5, 2024
Thank you for your patience Suzan, we know our building here is showing its age and we will be remodeling soon to address that soon. We hope we can see you again in the future to really wow you with all our hard work.

10/10 Excellent

Heather

Traveled with family
Liked: Amenities
People and the pool and the hot tub and the room was great
Stayed 2 nights in Feb 2024
Response from Wingate Staff on Feb 5, 2024
We're happy to hear that you enjoyed your stay with us Heather and we look forward to serving you again in the future.

10/10 Excellent

Kathy

Traveled with partner
Older building,but clean
Stayed 1 night in Jan 2024
Response from Wingate Staff on Feb 2, 2024
Thank you for taking the time to let us know about your stay Kathy, we appreciate you choosing us.

8/10 Good

Ronald

Business traveler
Bathtub has been neglected. Room smells stale. Hall smells of cigarette smoke. Close to train tracks. Room is clean. Check in was easy. Price for room is good.
Stayed 1 night in Jan 2024
Response from Wingate Staff on Feb 2, 2024
Thank you for sharing your experience here at the Wingate with us, we do apologize for the smells, we are a non-smoking hotel but sometimes our guests break that room and we try our best to address that when we can.We appreciate you letting us know about your stay and we hope to better serve you again in the future.

6/10 Okay

Jeree

Liked: Staff & service
Property was dirty and noisy.
Stayed 4 nights in Dec 2023
Response from Wingate Staff on Jan 31, 2024
We're sorry to hear that your stay with us was not up to par, we hope in the future we can better accommodate you and we appreciate you letting us know about these issues.

10/10 Excellent

Walton

Stayed 1 night in Dec 2023
Response from Wingate Staff on Jan 29, 2024
Thank you for the review Walton, we're glad to hear you enjoyed your stay with us.

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Wingate Staff on Jan 17, 2024
Thank you for telling us about your stay Alison, we look forward to seeing you again.

4/10 Poor

Brenda

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
NO hot water in the shower !!!!
Stayed 1 night in Jan 2024
Response from Wingate Staff on Jan 17, 2024
We're sorry to hear that our hot water was not coming through to your room during your stay, we have since alerted our maintenance team to that issue can be resolved and we hope in the future we can better serve you.

10/10 Excellent

Darci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything with our two night stay was great.
Stayed 2 nights in Jan 2024
Response from Wingate Staff on Jan 17, 2024
We're happy to hear you enjoyed your stay with us Darci and we hope to see you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
An okay stay for one night
The staff was extremely nice. When we got there we had issues using the hotel key and had to get new ones and still didn’t work. We got a different room, the hotel key was still not as easy as the first room but we wanted to just relax after a road trip. Unfortunately, the door had a missing knob for the door hook to latch on to and the water was consistently running in the bath tub. We told the lady and she offered to switch rooms again but it was only one night. The continental breakfast was okay, we got there at 730am and eggs were almost gone. We wanted to swim but as soon as we entered the lobby when we got there it smelled like chlorine. Overall, the stay was okay. One thing we did enjoy was the room being very spacious for a family of 3. But the staff was really nice.
Stayed 1 night in Jan 2024
Response from Wingate Staff on Jan 17, 2024
We're sorry to hear that you experienced problems during your stay with us, here at the Wingate we strive to provide a quality experience for all our guests and we hope in the future we can make a better impression with you. Thank you for telling us about your stay.

10/10 Excellent

Shawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel and the pool was nice as well
Stayed 1 night in Jan 2024
Response from Wingate Staff on Jan 11, 2024
We're glad you enjoyed your stay with us Shawn and we look forward to seeing you again in the future.

10/10 Excellent

Joanne

Stayed 1 night in Jan 2024
Response from Wingate Staff on Jan 26, 2024
Thank you for letting us know about your stay Joanna, we're happy to hear you enjoyed your time with us.

8/10 Good

Trudy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Clean hotel, polite staff, Pool nice, hot tub low level of water, bathroom shower dripping.
Stayed 2 nights in Dec 2023
Response from Wingate Staff on Jan 8, 2024
Thank you for letting us know about your stay Trudy, we'll have our maintenance team look into those issues.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood was questionable but overall it was fine within the hotel.
Stayed 1 night in Jan 2024
Response from Wingate Staff on Jan 5, 2024
Thank you for letting us know about your stay, we are glad you were able to enjoy your time with us John.

8/10 Good

June

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wingate Staff on Jan 1, 2024
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities
Response from Wingate Staff on Feb 10, 2024
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

10/10 Excellent

Tara

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Wingate Staff on Jan 1, 2024
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

10/10 Excellent

Sierra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some great updates were made and the food was great for breakfast
Stayed 1 night in Dec 2023
Response from Wingate Staff on Jan 1, 2024
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wingate Staff on Jan 1, 2024
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.