We stayed at the junior suite with a tub in the room. We had not appreciated that the tub was the ONLY mean for a shower and hence not very practical as things got wet. Our room was also smaller than an average hotel so found the branding of an ‘all suites’ residence very misleading. Staff is helpful (Christos in particular knowledgeable). Though we had to ask for toilettries to be replaced despite running low. Overall an OK stay but for the price we reckon we can get bigger rooms elsewhere.
Comment from Hotel Management
Nov 21, 2015 by Teresa, Hotel Management
Dear Valued Guest
Thank you for selecting Lilly Residence-Boutique Suites for your accommodation in Paros
Also thank you for taking the time to post a review.
We are very sorry that we did not meet your expectations fully.
The Junior Suite booked and honored was 20m2 exactly, as per the detailed description on hotels.com. The hotel has bigger Suites of 40m2 and 45m2, but probably, those Suites were not available when you have booked with us. Furthermore, the Junior Suite Jacuzzi booked, is clear on the online description that offers an in-room Jacuzzi and not a shower. We also have suites offering showers and our big suites that offer both showers and Jacuzzi bathtubs…
Concerning the HERMES toiletries - that we are very proud to be the only hotel in Greece to offer - we replace them twice per day; in the morning and during the Turn down service in the evening. We realized that you had requested from our colleague in the evening swift for some extra toiletries, and he was more than happy to supply you. We really do not understand what was the problem...
Lilly Residence-Boutique Suites, is a European boutique hotel. We are focused on quality rather that quantity. Of course you can find bigger rooms in other hotels, but for us, quality matters most.
I hope next time you plan to visit Paros, you book well in advance and secure one of our bigger Suites that offer more space and both showers and Jacuzzi facilities.
Once again we would like to thank you for your review and we are looking forward to welcome you again in the future.
The Lilly Residence Team