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Reviews of Holiday Inn Parramatta, an IHG Hotel

4 out of 5
Holiday Inn Parramatta, an IHG Hotel
18-40 Anderson Street, Parramatta, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 459 out of 1000 reviews" "
Rating 8 - Good. 413 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Nikul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested earlier check out and they did not allow me to do so. Hence, they ruin my trip to Gold Coast by road.
Stayed 2 nights in Mar 2024

8/10 Good

Dereje Arega

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mary, Duty Manager on Feb 26, 2024
Dear Ty,Thank you for taking the time to leave a rating of your stay with us here in Holiday Inn Parramatta. We'd like to know what you liked specifically and hope you'd stay with us again to tell us about it in the future.

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where very nice and helpfull. Off street parking was easy and convenient. Comfortable bed and pillows. Very clean establishment. Will be my goto for Parramatta in the future.
Stayed 1 night in Feb 2024
Response from Galib on Feb 4, 2024
Dear AnthonyThank you for sharing your recent stay experience at Holiday Inn Parramatta! I am delighted to see that you had an exceptional experience with our team and facilities and overall stay experience. I will ensure to pass on your kind compliments to the rest of the team also.Certainly it will motivate the team. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to Holiday Inn Parramatta very soon again.Sincerely,R. GalibFront Office ManagerHoliday Inn Parramatta

8/10 Good

Yaser

Stayed 6 nights in Dec 2023
Response from Mary, Duty Manager on Jan 28, 2024
Dear Yaser,Thank you for taking the time to leave a review of your stay. We would like to know what you liked and if there's any areas of improvement we can achieve. So please let us know when you return next time

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mary, Duty Manager on Jan 9, 2024
Dear Peng,Thank you for leaving a review of your recent stay with us. We really appreciate your high rating and look forward to your return in the future.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly and helpful. May I suggest a VISUAL map when assisting guests with transport options at the local train/bus terminal. As a former education support worker, I could clearly see the need for a visual map/list of what transport to take when heading to Olympic Park - which during our stay,is where a large number of guests were headed. Verbal is helpful, but a visual (& can take a photo also) is even better :) Would definitely stay again and would recommend.
Stayed 1 night in Nov 2023
Response from Mary G, Duty Manager on Dec 31, 2023
Dear Lisa,Thank you for taking the time to leave a review of your stay with us and for your suggestion regarding visual aids of maps and transportation. We have these for Parramatta and for Sydney CBD, but not Olympic park- great insight! Directions to this area tend to change depending on the demand of the event, but that's an easy consideration. We look forward to welcoming you back in the near future (hopefully with the maps on the ready).

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting Australia from U.S. Extremely helpful staff, front desk reception amazing! Very convenient to shopping/train station. Free beffet breakfast was both convenient and very good!
Stayed 13 nights in Dec 2023
Response from Mary on Dec 31, 2023
Dear Julia,Thank you so much for taking the time to leave a feedback of your stay. Its reviews like yours that motivate us to keep providing great service and continue helping in any way we can. We are lucky enough to be blessed with a convenient location and great team. We look forward to welcoming you back when you visit Sydney again.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2023
Response from Duty Manager, Holiday Inn Parramatta on Dec 27, 2023
Dear Danielle,Thank you for leaving a feedback regarding your most recent stay. We really appreciate your comments about the cleanliness of the room and proud that you had a comfortable and hopefully relaxing stay. We hope you'd stay again soon!

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mary, Duty Manager on Dec 27, 2023
Dear Graeme, Thank you for leaving a review of your stay with us. We're glad to have been of service and would love to hear what you liked about your stay and what we could improve on. We hope you'd consider staying with us again in the future.

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities
We liked everything about our stay except the pillows. They are conveniently embroidered with “Firm” or “Soft” but they are too thick to sleep on. This is the only negative we had about the stay. The staff were friendly, helpful and knowledgeable. We will stay again next time there is a concert in the west.
Stayed 1 night in Dec 2023
Response from Mary, Duty Manager on Dec 27, 2023
Dear Darren, Thank you for taking the time to leave a review of your most recent stay. We really appreciate your comments regarding our friendly and knowledgeable staff. We're shocked to hear that neither of our pillows were to your preference as they are usually a hit with our guests. We will forward your comments to housekeeping to see if we can have a thinner pillow as an option next time. We look forward welcoming you back in the near future.

8/10 Good

Dylan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and staff were good. It was a shame our list night before driving 5 hours was disrupted by the neighbours partying till 2am. Overall a convenient place to stay and quick to qudos bank arena.
Stayed 5 nights in Nov 2023
Response from Duty Manager, Holiday Inn Parramatta on Dec 27, 2023
Dear Dylan,Thank you for staying in Holiday Inn Parramatta and for providing your feedback during your stay. We strive to make each stay as comfortable as possible and with your neighbours partying until 2am, it would have been difficult to get a good nights sleep and for that we apologise. We appreciate your sentiments regarding our convenient location and friendly staff. We hope you'd stay with us again in the future to show you that the one night was an exception.

10/10 Excellent

Karan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Extremely friendly and helpful
Stayed 2 nights in Nov 2023
Response from Mary, Duty Manager on Dec 27, 2023
Dear Karan,Thank you for taking the time to leave a review of your stay with us. Its great to hear that you enjoyed your stay with us and that our friendly staff were of great help to you. Its reviews like yours that motivate us to keep providing great service and we'll ensure to forward this to our team. We look forward to welcoming you back on your next stay with us!

6/10 Okay

Brett

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very clean and the breakfast buffet was great, however the mattress was lumpy and uncomfortable. The air conditioner was not great in keeping the room cool and the TV was too small compared to what you get in other hotels.
Stayed 1 night in Nov 2023
Response from Mary, Duty Manager on Dec 27, 2023
Dear Brett,Thank you for staying in Holiday Inn Parramatta and for providing your feedback about your stay. We're glad that you had an enjoyable buffet breakfast and appreciate your comments about our clean rooms. Please know your feedback is valuable to us. We use feedback such as yours to improve our guest experience, and your mention of the mattress and aircondition will be forwarded to our maintenance team. We hope you'd stay with us again in the future.

6/10 Okay

Lorraine

Traveled with partner
Disliked: Amenities
The bathrooms were run down
Stayed 3 nights in Nov 2023
Response from Mary, Duty Manager on Dec 27, 2023
Dear Lorraine,Thank you for taking the time to leave a review of your stay with us. We apologise that our bathrooms were not to your expectation. We acknowledge that our product is older and we make up for this with our above and beyond customer service. We will forward your comments to our maintenance team for future improvements. We hope you find another reason to stay with us again in the future.

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice, good value, easy access
Stayed 2 nights in Nov 2023
Response from Nawaraj K. on Nov 19, 2023
Dear Rachel,Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our Team and Service. So we are delighted to hear that you enjoyed your stay. We will ensure to pass on your kind compliments to our head of departments and team members in all departments. We hope to welcome you back to the hotel soon.SincerelyNawaraj KarkeeDuty Manager Holiday Inn Parramatta

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nawara K. on Nov 19, 2023
Dear Christina, Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our staff and service so we are delighted to hear that you enjoyed the breakfast and your stay. We hope to welcome you back to the hotel soon.Dear Mr. …Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our staff and service so we are delighted to hear that you enjoyed the breakfast and your stay. We hope to welcome you back to the hotel soon.Dear Mr. …Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our staff and service so we are delighted to hear that you enjoyed the breakfast and your stay. We hope to welcome you back to the hotel soon.SincerelyNawaraj KarkeeDuty Manager Holiday Inn Parramatta

6/10 Okay

Wayne

Stayed 2 nights in Nov 2023
Response from Mary, Duty Manager on Dec 27, 2023
Dear Wayne, Thank you for taking the time to leave a rating of your stay with us. Please let us know what we can improve on to make your stay as comfortable as possible and hope you'd give us another chance by staying with us in the future.

10/10 Excellent

CHO

Stayed 1 night in Oct 2023
Response from Mary on Nov 7, 2023
Dear CHO, Thank you for taking the time to leave a review of your most recent stay here in Holiday Inn Parramatta. We really appreciate the 10/10 you have given us and look forward to welcoming you back in the near future.

10/10 Excellent

CHO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nawara K. on Nov 19, 2023
Dear Cho,Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our staff and service so we are delighted to hear that you enjoyed the breakfast and your stay. We hope to welcome you back to the hotel soon.SincerelyNawaraj KarkeeDuty Manager Holiday Inn Parramatta

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Not a good stay
Not a good stay. I changed my room twice and each time the air in each room was smelly. Does the aircon need cleaning? Windows don’t open and my stay was not enjoyable.
Stayed 1 night in Oct 2023
Response from Mary, Duty Manager on Oct 28, 2023
Dear Anonymous,Thank you for taking the time of leaving a review regarding your most recent stay. We would like to apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and your comments in regards to the smell in the room will be forwarded to our maintenance team. We hope will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Erica

Traveled with family
Service was amazing. Breakfast was excellent
Stayed 1 night in Oct 2023
Response from Mary, Duty Manager on Oct 25, 2023
Dear Erica,Thank you for taking the time to leave a review of your most recent stay. We're glad you enjoyed your stay and appreciate your comments regarding our amazing service and excellent breakfast. We look forward to welcoming you back in the near future.

10/10 Excellent

Sarah Jane Mahon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was clean and tidy had everything required easy to walk to some great restaurants.
Stayed 4 nights in Oct 2023
Response from Mary, Duty Manager on Nov 7, 2023
Dear Sarah Jane,Thank you for staying in Holiday Inn Parramatta and for providing your feedback regarding your most recent stay. It is pleasing to know that you enjoyed your stay and that everything you required was addressed- particularly the clean rooms and location to the great restaurants. We look forward to welcoming you back in the near future

8/10 Good

Brian

Stayed 1 night in Oct 2023
Response from Holiday Inn Parramatta Team on Oct 22, 2023
Dear Brian,Thank you for leaving your feedback regarding your most recent stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They can’t do anything about their surrounding properties! The hotel itself, and the staff, facilities, restaurant, etc were all excellent
Stayed 2 nights in Oct 2023
Response from Mary G, Duty Manager on Oct 21, 2023
Dear Tony,Thank you for booking with Holiday Inn Parramatta. We really appreciate your feedback about our excellent facilities, restaurant and staff. Please know your feedback is important to us and that we strive our best to keep each stay as comfortable as possible. We look forward to welcoming you back in the near future.

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities
It was good 💯
Stayed 1 night in Oct 2023
Response from Mary G, Duty Manager on Oct 17, 2023
Dear Akhil,Thank you for staying in Holiday Inn Parramatta and for taking the time to leave your feedback. We're glad you had a good and enjoyable stay. We look forward to welcoming you back next time.

10/10 Excellent

Tony

Stayed 1 night in Oct 2023
Response from NRK, Duty Manager on Oct 15, 2023
Dear TonyThank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our Team and Service. So we are delighted to hear that you enjoyed your stay. We will ensure to pass on your kind compliments to our head of departments and team members in all departments. We hope to welcome you back to the hotel soon.SincerelyNawaraj KarkeeDuty Manager Holiday Inn Parramatta

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from NRK, Duty Manager on Oct 15, 2023
Dear Arlene,Thank you for sharing your experience at Holiday Inn Parramatta. I am delighted to see that you had an exceptional experience with our team and facilities and that you enjoyed the breakfast. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to Holiday Inn Parramatta very soon.SincerelyNawaraj KarkeeDuty Manager

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we arrived until we left we could not fault our stay at the Holiday Inn. The staff were so wonderful and the establishment super clean. Thank you for looking after us.
Stayed 2 nights in Oct 2023
Response from Mary G, Duty Manager on Oct 17, 2023
Dear Melissa,Thank you for taking the time to review your most recent stay with us. We really appreciate your comments regarding our wonderful staff and clean rooms. Its guests like you that motivate us to keep providing great service. We'll ensure to look after you next time you're around.

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to Sydney for a concert at Olympic Park and stayed at the Holiday Inn Parramatta. We had a wonderful overnight stay. The staff were so friendly and helpful right from check in through to check out. The room was spacious, clean, comfortable, modern and very quiet. This hotel is 5mins walk from westfield shopping centre and the train station which is absolutely convenient. The food served at the breakfast buffet was fresh, delicious and there was so much to choose from. Thank you to all the team and we would definitely stay with you again.
Stayed 1 night in Oct 2023
Response from Pratham on Oct 10, 2023
Dear Stuart,Thank you for taking the time to give us the feedback which tells us about your experience at Holiday Inn PARRAMATTA. Please know that your feedback is extremely valuable to us. If there is anything is particular that we can improve on please feel free to let us know. We always value your feedback greatly.We hope to welcome you back to the hotel again in the future.Sincerely,Pratham ThakkarDuty Manager

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly and accommodating for our whole stay
Stayed 3 nights in Sep 2023
Response from Mary G, Duty Manager on Oct 8, 2023
Dear Brad, Thank you for taking the time to leave a review of your stay. We're glad you had an enjoyable one and commend your comments about friendly staff. We use feedback, such as yours, to continuously encourage our staff and maintain great service. We look forward to welcoming you back next time

8/10 Good

Rong

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Pratham on Oct 10, 2023
Dear Rong,Thank you for taking the time to give us the feedback which tells us about your experience at Holiday Inn PARRAMATTA. Please know that your feedback is extremely valuable to us. If there is anything is particular that we can improve on please feel free to let us know. We always value your feedback greatly.We hope to welcome you back to the hotel again in the future.Sincerely,Pratham ThakkarDuty Manager

10/10 Excellent

Norma

Traveled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff, nice decor, excellent breakfast options
Stayed 6 nights in Aug 2023
Response from Reservations Team on Sep 25, 2023
Dear Norma, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a great stay and that we met your expectations.Your feedback is very important to us, and it serves as a great source of motivation for our entire team. We are constantly striving to provide exceptional service and create memorable experiences for all our guests, so knowing that we succeeded with you is truly rewarding.We look forward to welcoming you back on your next visit. Should you have any special requests or require any assistance, please do not hesitate to reach out to us. We are always here to make your stay even more enjoyable.Once again, thank you for choosing our Holiday Inn Parramatta for your stay and for your wonderful review. We truly appreciate your support.Kind regards

8/10 Good

Manezha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a fabulous get away from home with my kids over weekend. Staff were very friendly and the place was very relaxing. Children really enjoyed their time, except the TV in the room was not a smart TV and that really annoyed them.
Stayed 2 nights in Sep 2023
Response from Reservations Team on Sep 25, 2023
Dear Manezha, Thank you for choosing to stay with us and for providing us with your valuable feedback. We greatly appreciate your suggestions on how we can improve certain amenities at our hotel.We always strive to enhance our guests' experience and your input helps us identify areas where we can make positive changes. Rest assured; your comments have been shared with the relevant departments for further consideration.We hope to have the opportunity to welcome you back in the future, and we assure you that we are continuously working towards providing the best possible stay for our guests. If there is anything else we can assist you with, please feel free to reach out to us.Thank you once again for your valuable feedback.Kind regards

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, convenient and well-run. Friendly staff and good facilities.
Stayed 1 night in Sep 2023
Response from Reservations Team on Sep 25, 2023
Dear Patrick, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a great stay and that we met your expectations.Your feedback is very important to us, and it serves as a great source of motivation for our entire team. We are constantly striving to provide exceptional service and create memorable experiences for all our guests, so knowing that we succeeded with you is truly rewarding.We look forward to welcoming you back on your next visit. Should you have any special requests or require any assistance, please do not hesitate to reach out to us. We are always here to make your stay even more enjoyable.Once again, thank you for choosing our Holiday Inn Parramatta for your stay and for your wonderful review. We truly appreciate your support.Warm regards

6/10 Okay

Francisca, NATIONAL CITY

Stayed 6 nights in Aug 2023
Response from Pratham on Oct 10, 2023
Dear Francisca,Thank you for taking the time to give us the feedback which tells us about your experience at Holiday Inn PARRAMATTA. Please know that your feedback is extremely valuable to us. If there is anything is particular that we can improve on please feel free to let us know. We always value your feedback greatly.We hope to welcome you back to the hotel again in the future.Sincerely,Pratham ThakkarDuty Manager

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Pratham on Oct 10, 2023
Dear Glen,Thank you for taking the time to give us the feedback which tells us about your experience at Holiday Inn PARRAMATTA. Please know that your feedback is extremely valuable to us. If there is anything is particular that we can improve on please feel free to let us know. We always value your feedback greatly.We hope to welcome you back to the hotel again in the future.Sincerely,Pratham ThakkarDuty Manager

4/10 Poor

Leonardo, Rouse hill

Liked: Cleanliness
Disliked: Staff & service
For context, the booking was made on behalf of another person, but the person was not well and as I cannot cancel the booking, we decided to go ourselves. I was not able to change the name straightaway and the Manager is sticking to their policies which is understandable. how he went about it is not nice, or professional. He was condescending and making an assumption that we were a fraud. Anyway, I was able to change the name with the help of Expedia and we stayed. The hotel is clean, the breakfast offer needs a bit of variety. Staff aside from the Manager is kind, and polite like Frank and Joy.
Stayed 1 night in Jul 2023
Response from Mary G, Duty Manager on Jul 31, 2023
Dear Leonardo,Thank you for staying in Holiday Inn Parramatta and for providing your feedback regarding your most recent stay. Please know your comments are valuable to us. With external bookings however, it gives us little to no room for flexibility. I will personally investigate who the manager was at the time and give your constructive feedback, but also recommend booking directly next time. I'm glad to hear that Frank and Joy took good care of you during breakfast. I truly hope you'd give us a chance by staying with us again in the future.

6/10 Okay

Lee Hai

Business traveler
Liked: Cleanliness, staff & service, room comfort
Old hotel with a relatively good location.
Furnishing of room is dated and needs renewal. King bed is joined by 2 singles. Location is good as is near to Westfield Parramatta.
Stayed 3 nights in Jul 2023
Response from Mary G, Duty Manager on Jul 31, 2023
Dear Lee Hai,Thank you for staying in Holiday Inn Parramatta and for providing your feedback regarding your stay. I'd like to apologise by not meeting your expectations regarding the furnishings. We recognise that our product is older. We attempted to accommodate you with "any standard room" available and notice your occupancy of 1 adult too late. The alternative at the time was to give you 2 separate beds but we can see now that trying to disguise this fact does not escape you. We hope you'd give us a chance by staying with us in the future and know that your experience was an exception.

8/10 Good

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small but hotel is clean, friendly and conveniently located.
Stayed 1 night in Jul 2023
Response from Mary G, Duty Manager on Jul 31, 2023
Dear Naomi,Thank you for your honest feedback regarding your stay with us. We really lie your comments about how clean, friendly and convenient the hotel is. We look forward to welcoming you back in the future

10/10 Excellent

Denis

Stayed 2 nights in Jul 2023

10/10 Excellent

George

Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Jul 2023

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Westfield's at Parramatta and Train Station, didn't like the lifts 1 of them wasn't working properly and keep getting stuck.
Stayed 1 night in Jun 2023
Response from Galib on Jun 21, 2023
Dear JackThank you for taking the time to let us know about your recent stay here at Holiday Inn Parramatta. We are sorry to hear that few things fell below your expectations. Know that providing every guest's needs is our top priority and we are always trying our best to give you a great impression. We’ll definitely share your thoughts with our hotel management team as a reference for future enhancements.Kindly rest assured that we will put even more effort to make your next stay with us as a better one. We look forward to welcoming you back in the not too distant future.Kind Regards,R. GalibAssistant Front Office ManagerHoliday Inn Parramatta

2/10 Terrible

Jason

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Looked for a hotel with a spa pool as it’s winter and travelled with an 11 year old for sport. Website promotes the spa. Booked over the phone and confirmed there is a spa. Got to hotel at about 6pm, The spa is broken and half full of brown water. No signage or warning or heads up. Called for room service at 6:30, room service closed on weekends. Went to the restaurant, it’s also closed on the weekend. Went to the bar. Closed on weekends. No mini bar, no plates, no cutlery, no bottled water. TV did not have sound on the pay tv channels. Room clean but hallways unvaccumed. Called desk and asked where I could go for dinner. He said to the vending machine or otherwise Uber eats! Then on check out I was charged full price plus extra for parking I wasn’t actually aware of at check in. Such a bad experience. I recommend spending an extra $20 and staying anywhere else if you have to stay in parramatta overnight. The holiday inn provides accommodation that ranks up there with the Long Bay remand centre.
Stayed 1 night in Jun 2023
Response from Mary, Duty Manager on Jun 14, 2023
Dear Jason,Thank you for taking the time to provide feedback about your recent stay experience. We would like to apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and your comment regarding the lack of amenities over the weekend has been noted and shared with our teams. Please be assured this is not how we normally operate. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Dimitrios

Liked: Cleanliness, staff & service, property conditions & facilities
Also parking was reasonably priced.
Stayed 3 nights in Jun 2023
Response from Galib on Jun 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn PARRAMATTA.Please know that your feedback is extremely valuable to us. It looks like you have some observations that could help us to improve further. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back to the hotel again in the future.Sincerely,R. GalibAssistant Front Office Manager

8/10 Good

Carrie

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Pros: Hotel was walking distance from the station. Rooms were well equipped and clean. Great breakfast. Bar staff and check in were helpful and friendly. Cons: My daughters and husband swam in the hotel pool the morning we checked out. 6 hours later, they both still had painful burning eyes, despite saline eye washes. I called the hotel to let them know and was assured that the maintenance engineer would check chlorine levels and the duty manager would contact me today, but i have not been called. We are regular swimmers and had never experienced anything this severe before. There is some construction happening next door and the pavements have been left in a very dangerous condition with huge holes and multiple trip hazards. This is obviously not within the hotels control,but just something to be aware of if you are walking in the area.
Stayed 1 night in Jun 2023
Response from Mary, Duty Manager on Jun 5, 2023
Dear Carrie,Thank you for staying in Holiday Inn Parramatta and for providing your feedback regarding your stay. We strive to make each stay as pleasant and comfortable as possible and we apologise for your experience in our swimming pool area. We are still currently investigating the matter and hope that your daughters and husband are recovering well. Please expect to hear from us sometime soon.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk into Parramatta. Good breakfast. Good price for rooms
Stayed 1 night in Jun 2023
Response from Mary, Duty Manager on Jun 5, 2023
Dear Kelly,Thank you for staying in Holiday Inn Parramatta. We reallyl appreciate your feedback regarding our prime location, breakfast and value for money. We look forward to welcoming you back next time!

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Close to city and other venues
Stayed 1 night in Jun 2023
Response from N.Karkee , Holiday Inn Parramatta on Jun 4, 2023
Dear AndrewWe are so glad you enjoyed staying at our hotel, and found our facilities, service offering and location worth your while.We are so grateful for your feedback and hope to welcome you back soon!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy book in, quiet, lovely staff
Stayed 1 night in May 2023
Response from Mary, Duty Manager on Jun 10, 2023
Dear Ken,Thank you for booking with Holiday Inn Parramatta. We're glad you had an easy booking and appreciate your comments regarding our lovely staff. We hope to see you again sometime soon.