Ratings based on 232 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel, nice zone, very close to the beach

Posted Apr 21, 2017
It was pretty much what they offered in their website. The zone is beautiful, and the staff is very kind.
Comment from Hotel Management
Apr 22, 2017 by Noel, Hotel Management
Thank you for your comments. I will pass them on to our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

A great place to relax away from the crowds

Posted Mar 11, 2017
Pros: The staff were very friendly and helpful, especially the manager and receptionist. Great sunsets.
Cons: The only issue was that occasionally the wifi would go down and have to be re-booted, but that was taken care of quickly.
Location: It is secluded, about 20 minutes from any shopping. The Monkey Mangrove Tour was awesome! We even saw a pretty active sloth.
I decided to spend two weeks at the Cocomar to relax after a liveaboard dive vacation to Cocos Island. Even before I got to the hotel, the manager, Chad, was so helpful in answering my questions and helping me to arrange transportation to the hotel from the dock, saving me hours of time traveling back and forth. While I ended up NOT getting a rental car to sightsee all over, Chad said he could arrange for a rental car to be delivered to the hotel. I decided just to spend the time at the beach and reading by the pool. I did indulge in a relaxing in-room massage...twice! I had a fabulous spacious one bedroom suite, which was really an apartment, with a full kitchen, living area, dining area and two lanais. The staff even did my laundry. I was able to get into the town to buy groceries when needed, or I could give Chad a list and it would be taken care of. The (complimentary) breakfasts at the restaurant were tasty and entertaining, watching the nearby iguanas interact. The beach is just across the small dirt road and is so private and perfect to watch the sun melt into the sea. You could walk it probably for miles. The highlight of my stay was the Monkey Mangrove Tour nearby, where we were on a small boat and were able to spend time with the monkeys, even having them perch on our shoulder to lick smashed banana off our palm. I felt totally spoiled during my time at Cocomar. Everyone was so friendly and helpful. I look forward to returning.
Comment from Hotel Management
Mar 12, 2017 by Noel, Hotel Management
Thank you so much for a generous review and the helpful insights you offered via email. We are proud of our manager Chad and all that he does to help our guests. So glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from NB, Canada

Good value for the money

Posted Mar 9, 2017
We enjoyed our stay here. My kids loved the pool and the room was comfy. The complimentary breakfast was good, especially the mini pancakes. The owner is always accessible and very passionate about his hotel. The beach is close and beautiful but not safe for swimming. My husband and son were out to their waists and got pulled by the rip tide which was scary! House cleaning could have done a better job with our room. I went to grab coffee and found our cups were used. Face clothes were never replenished, etc. All in all, this hotel was good value for the price.
Comment from Hotel Management
Mar 10, 2017 by Noel, Hotel Management
Thank you for your generous and helpful comments. We will review your concern with housecleaning in an effort to provide a higher level of satisfaction
5 out of 5
Recommended
for Everyone
by A verified traveler from Linden PA

Wonderful hotel near a beach

Posted Feb 6, 2017
The staff was excellent and did their best to make our stay a great experience. The manager Chad bent over backwards to help in any way to make the hotel great.
Comment from Hotel Management
Feb 15, 2017 by Noel, Hotel Management
Thanks Paula, All of us at Cocomar appreciate your positive feedback. And we agree Chad does a wonderful job making all of our guests feel welcome.
5 out of 5
by Jennifer

Amazing location and great breakfast

Posted Jan 28, 2017 on Hotels
This hotel was hard to drive to at night. We arrived at 130am. It's about a 5 minute trip on a feel road but was longer at night. The room was very clean and restaurant was great. This was a beachfront hotel to an amazing beach. That was by far the best part. Very secluded. And great waves.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thanks for your positive comments. Glad you enjoyed the each which we feel is really spectacular. The Cocomar Team
4 out of 5
by john

Clean, off the beaten path.

Posted Jan 27, 2017 on Hotels
Clean, with great customer service. You have to drive through a local neighborhood that's a little unnerving but you realize that everybody on the island drives thru it everyday. Also, there's about 4 miles of dirt road.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Hello John!!! Thank you so very much for your extremely valued feedback sir. For us at Cocomar it is a sheer joy to be able to be of service to you all and in this case we are so very happy that you guys were able to enjoy your experience to the max. We look forward to the future in high hopes to better the Cocomar experience even more so as to make the 4 stars a guaranteed 5 star experience. Have a blessed day John and thanks again from all of us here at Hotel Cocomar. Pura Vida, Chad Martz
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Posted Jan 3, 2017
recommend this hotel. great location, beach, wild nature, no people around, that is exactly what we were looking for!
Comment from Hotel Management
Jan 5, 2017 by Chad, Hotel Management
Thank you so much Shiron! It is a pleasure and privilege to have been of service to you all. We hope to see you all again someday here at Cocomar.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great place and staff. Right on the beach.

Posted Dec 26, 2016
The manager amd staff were a pleasure. The hotel is right on the beach. Great pool and breakfast was also nice
Comment from Hotel Management
Jan 5, 2017 by Chad, Hotel Management
Thank you so much Lior! We are all so very thrilled to know that you all enjoyed your stay here at Cocomar. It is an honor to know that you have enjoyed everything.
5 out of 5
Recommended
for Everyone
by A verified traveler from L.A.

best place to stay

Posted Dec 24, 2016 on Orbitz
living here is as if I were stay at Malibu. The staff is super nice too. (I was writing a lot about the good experience there, but lost internet connection suddenly, don't want to re-write everything.)
Comment from Hotel Management
Jan 5, 2017 by Chad, Hotel Management
Thank you so much Hugh!!!! A sheer pleasure to have been able to give you what you deserve as our honorable clients. Happy 2017 and we hope to see yo all again this year as well!
1 out of 5
by A verified traveler from haiku, HI

Dirty room, sagging mattress, bugs, surly staff

Posted Dec 6, 2016
Pros: Nothing
Cons: Everything
Location: Very remote, long drive on bad roads to any activities.
We checked in late afternoon and ordered dinner. We both ordered chicken, which was reflected on our bill, but got fish. I am allergic to fish and had to send it back, after they argued that our fish was chicken. Then they put chicken on the same plate and I became very ill after two bites because the fish juices were still on the plate. We had to keep our shoes on because the floors were so dirty, the bed had a big sag in the mattress and squeaked very loudly. There was no mattress pad and there were bugs in the bed. We checked out three days early and they refused to refund us for the days that we did not stay even though the hotel was empty and they did not turn away any other reservations. The pool was dirty. There was a smelly trash can outside our door that they did not empty during our two days there. It smelled like rotting dead animal. The beach was dirty and unusable. This is the worst place we ever stayed and think that Expedia should get us a refund. Never again!