Posted May 8, 2016 on Hotels
The room was great. However I came for a wedding and called the hotel multiple times to confirm the shuttle to the wedding. Not once did anyone mention that I had to book through the hotel in order to use the shuttle. And when I mentioned this at checkin when i was told this for the first time I was basically told too bad and they refused to let me use the shuttle. Causing me to be late for the wedding, had to leave my car at the wedding, and then take a taxi to get my car in the morning. Not good customer service at all.