Nice hotel, short drive to great locations
Posted Dec 31, 2016
The hotel was very nice, the included breakfast at the adjoining restaurant was good. Only issue we had was trying to get dinner at the adjoining restaurant. We had arrived back, tired with 3 hungry kids ages 1, 3, and 8. We asked the receptionist what time the restaurant closed, they said 8pm. We thought perfect it's 7:40pm we'll order a couple pizzas. (4 adults 3 kids) Nope, the hostess turns our family away saying the kitchen was closed. After a complaint to the receptionist, he immediately calls the on duty manager of the restaurant and tells us to return and we can place an order. We decide to only order one pizza for the kids, at that point we adults had lost our appetite. The cook at the pizza fire pit was cursing and pointing at us from a distance. Coming from a family who has worked in the restaurant business for many years, customer service at the restaurant at night is atrocious. I thank the manager and hotel receptionist for helping us. The hostess disappeared to the kitchen and could be seen peaking around the corner. Smh. But the morning staff for breakfast was completely wonderful.