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Reviews of DoubleTree by Hilton Fairfield Hotel & Suites

4 out of 5
DoubleTree by Hilton Fairfield Hotel & Suites
690 Route 46 E, Fairfield, NJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 419 out of 1000 reviews" "
Rating 8 - Good. 311 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

BHARAT

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Busy clean helping & cheerful front desk “MAHIMA” took care of us, when we came there after wedding, checking was fast, thanks
Stayed 1 night in Apr 2024
Response from Kevin on Apr 14, 2024
Thank you for sharing your experience!!!

10/10 Excellent

Kabir

Liked: Cleanliness, staff & service, property conditions & facilities
It was good overall
Stayed 1 night in Apr 2024
Response from Kevin on Apr 11, 2024
Thank you for sharing your experience!!!

10/10 Excellent

JUNIOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kevin on Apr 6, 2024
Thank you for sharing your experience!

6/10 Okay

Marques, Philadelphia

Traveled with family and small children
Liked: Staff & service
It was convenient, minor issue with the bathroom. Property needs a little TLC. Although it was fine for our stay
Stayed 1 night in Mar 2024
Response from Kevin on Apr 3, 2024
Thank you for sharing your experience!

2/10 Terrible

William

Traveled with family
Disliked: Staff & service, property conditions & facilities
I understand something’s are out of their control and a flight was canceled and they got a bunch of people from JFK which is oven an hour away and they were all checking in with vouchers do it took over thirty minutes. When they finally got to us they gave us keys to two rooms and both of those sets of keys didn’t work. I do t know if they were overwhelmed and I can understand once but twice?? T there were two people and they were on the same computer instead of splitting up and helping more people. Just a mess and we stay here often and this was by far the worst
Stayed 1 night in Mar 2024
Response from Kevin on Mar 25, 2024
Thank you for sharing your experience!

8/10 Good

Yasser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall
Stayed 2 nights in Feb 2024
Response from Kevin on Feb 29, 2024
Thank you for sharing your experience!

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with partner, Traveled with family
Always a great stay at double tree, clean, heated pool and best cookies on arrival!
Stayed 1 night in Feb 2024
Response from Kevin on Feb 25, 2024
Thank you for sharing your experience!

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kenneth is amazing and he made the experience overall that much better. Give that man a raise, he deserves it!!!!!!
Stayed 3 nights in Feb 2024
Response from Kevin on Feb 22, 2024
Thank you for sharing your experience!

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kevin on Feb 20, 2024
Thank you for sharing your experience!

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kenneth was amazing and Very helpful.
Stayed 1 night in Feb 2024
Response from Kevin on Feb 18, 2024
Thank you for sharing your experience!

10/10 Excellent

Elena

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Kevin on Feb 12, 2024
Thank you for sharing your experience!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and friendly. Dinners in restaurant were great. Bathroom was small. Rooms clean. Would stay again.
Stayed 3 nights in Jan 2024
Response from Kevin on Feb 1, 2024
Thank you for sharing your experience!

10/10 Excellent

Aman

Stayed 2 nights in Jan 2024
Response from Kevin on Mar 25, 2024
Thank you for sharing your experience!

10/10 Excellent

Kathleen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot is sketchy, but the hotel itself is great. VERY clean and well-appointed rooms. I have stayed here many times for work and I am quite happy with it.
Stayed 1 night in Jan 2024
Response from Kevin on Jan 30, 2024
Thank you for sharing your experience!!!

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet area. Property is a little old but clean. Not many staff on site, can’t get any housekeeper staff to get us items. Found one but doesn’t speak English well. But big concern, friendly front desk staff. We will definitely come back
Stayed 3 nights in Jan 2024
Response from Kevin on Jan 28, 2024
Thank you for sharing your experience!

8/10 Good

Dina, Brooklyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kevin on Jan 18, 2024
Thank you for sharing your experience!

6/10 Okay

David

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Kevin on Jan 15, 2024
Thank you for sharing your experience!

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kevin on Jan 14, 2024
Thank you for sharing your experience!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kevin on Jan 10, 2024
Thank you for sharing your experience!

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
Dear Ana, happy to hear you enjoyed your time with us.

4/10 Poor

Raul

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was freezing cold. There was no lighting in the exterior of the building. Our neighbors had about 15-20 ppl in there room and were smoking marijuana all night. There wasn’t enough towels in the restaurant. Just very disappointed for this being a Hilton.
Stayed 1 night in Dec 2023
Response from Kevin on Jan 4, 2024
Thank you for sharing your experience!

2/10 Terrible

Nawzat

Stayed 3 nights in Dec 2023
Response from Kevin on Dec 30, 2023
Thank you for sharing your experience!

10/10 Excellent

Markus

Stayed 3 nights in Dec 2023
Response from Kevin on Feb 1, 2024
Thank you for sharing your experience!

8/10 Good

Candice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the double tree was great. Was just disappointed in them not having any cookies which I always love. Brought my son for the first time and kept telling him when we get there he can have a cookie, never got one.
Stayed 1 night in Dec 2023
Response from Kevin on Dec 29, 2023
Thank you for sharing your experience!

10/10 Excellent

Don

Stayed 1 night in Dec 2023
Response from Kevin on Dec 27, 2023
Thank you for sharing your experience!

10/10 Excellent

Jasmine

Stayed 1 night in Dec 2023
Response from Kevin on Dec 25, 2023
Thank you for sharing your experience!

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kevin on Dec 18, 2023
Thank you for sharing your experience!

10/10 Excellent

kimber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Response from Kevin on Feb 6, 2024
Thank you for sharing your experience!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always feel secure at this property. The property is large and a little confusing getting around the building.
Stayed 4 nights in Dec 2023
Response from Kevin on Dec 10, 2023
Thank you for sharing your experience!

10/10 Excellent

Carrie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kevin on Dec 10, 2023
Thank you for sharing your experience!

8/10 Good

Lloyd

Traveled with family
Liked: Property conditions & facilities
For being a higher priced hotel, the lack of amenities, lack of service, lack of cleanliness in the dining room was appalling.
Stayed 4 nights in Nov 2023
Response from Kevin on Dec 8, 2023
Thank you for sharing your experience!

2/10 Terrible

Arooge

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
my husband had rash (similar to ones from bed bugs) all over his body after the trip. The room was not clean and had hair pins on the floor and housekeeping never replaced our floor mat and trash after the first night. The bed also had a stain on it. Nightmare!
Stayed 2 nights in Dec 2023
Response from Kevin on Dec 8, 2023
Thank you for sharing your experience. My apology for not meeting your expectations.

10/10 Excellent

JOHANNA

Stayed 1 night in Dec 2023
Response from Kevin on Dec 25, 2023
Thank you for sharing your experience!

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kevin on Dec 6, 2023
Thank you for sharing your experience!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kevin on Dec 6, 2023
Thank you for sharing your experience!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay!
Stayed 1 night in Dec 2023
Response from Kevin on Dec 6, 2023
Thank you for sharing your experience!

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Felt overpriced for what it was. They only had physical old-school keys available for the rooms, and only 1 per room.
Stayed 1 night in Nov 2023
Response from Kevin on Nov 28, 2023
Thank you for sharing your experience!

2/10 Terrible

George

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Some of my guests were not charged the Expedia rate. Receipts have not been e-mailed to me. Must call hotel Monday
Stayed 3 nights in Nov 2023
Response from Kevin on Nov 28, 2023
Thank you for sharing your experience!

10/10 Excellent

Dorothea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient, area is filled with restaurants and a shopping mall.
Stayed 4 nights in Nov 2023
Response from Kevin on Nov 24, 2023
Thank you for sharing your experience!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kevin on Dec 18, 2023
Thank you for sharing your experience!

10/10 Excellent

Christine

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and staff were great!!
Stayed 1 night in Nov 2023
Response from Kevin on Nov 24, 2023
Thank you for sharing your experience!

10/10 Excellent

BdayClubNYC

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Kevin on Nov 23, 2023
Thank you for sharing your experience!

10/10 Excellent

Marializabeth

Stayed 4 nights in Nov 2023
Response from Kevin on Nov 23, 2023
Thank you for sharing your experience!

2/10 Terrible

Kelley

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Kevin on Nov 17, 2023
Thank you for sharing your experience and our sincere apology for not meeting your expectations.

2/10 Terrible

Cyrus

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
PARTY must be CONTROLLED
Our experience at the hotel was terrible due to lots of noises. The entire floor was given to a party guests and I asked the desk to move us out to another floor because I could not sleep the first night and I was not even offered.
Stayed 3 nights in Nov 2023
Response from Kevin on Nov 15, 2023
Thank you for sharing your experience!

10/10 Excellent

Rajesh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kevin on Nov 10, 2023
Thank you for sharing your experience!!!

8/10 Good

Natalie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not ready upon arrival. We waited and was forgotten. However Chris came to our assistance and was our ROCK STAR. Thank you sir Chris!
Stayed 2 nights in Nov 2023
Response from Kevin on Nov 9, 2023
Thank you for sharing your experience!

4/10 Poor

Abid

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff had an indifferent attitude. Forgettable experience.
Stayed 2 nights in Nov 2023
Response from Kevin on Nov 6, 2023
Thank you for sharing your experience!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. The room i had was awesome. The bed was comfy and the shower was excellent as far as hotel showers go. But the best part of this hotel was the staff. The guys running the breakfast buffet and the housekeepers were so nice. But the best person was Chris who checked me in at the front desk. He went above and beyond to help me out. I'm an overnight truck driver and i needed a place to rest after just a horrible night. Chris made all the stress melt away by the way he treated me and how upbeat and friendly he was. An absolute rock star. This hotel is lucky to have someone like Chris working for them. He's a huge asset to this hotel
Stayed 1 night in Nov 2023
Response from Kevin on Nov 5, 2023
Thank you for sharing your experience!

6/10 Okay

Josette

Stayed 1 night in Nov 2023
Response from Kevin on Nov 23, 2023
Thank you for sharing your experience!