Ok place to Stay
Posted Oct 31, 2016
I liked the hotel it was very pleasant, just the policy of the hotel itself I question. I paid full price for a premium suite (no free upgrades, which I learned they hand out like candy). With that said, the staff gave me a room next a group of kids younger than 14, who keep us up all night. When I complained I got the answer sorry that's all we have. Really I paid full price, not the answer I was expecting.
Comment from Hotel Management
Nov 2, 2016 by Andrea C., Hotel Management
thank you for taking the time to share your experience with us. I am glad you enjoyed your stay but I am sorry about the noise coming from the suite next to yours. With regards to the upgrades, Premium Suites are a different product and unless it is paid for, we do not give it away. Sometimes when in high occupancy, we might check a Guest in a Premium suite but without giving free WiFi and free 24 hours snacks access unless it is paid for.
I hope you'll come and visit us again soon.
Thank you for being our Guest.