I have stayed here in the past when I have come to Chiller Theatre. The check in staff is very nice and they have a Ruth Chris Steakhouse which is excellent. The rooms are large and clean. My only complaint---and it's a big one---is that the main hotel bar is understaffed on convention nights. For instance at Chiller Theatre there was ONE, count em ONE bartender on Convention night number one and a LOT of frustrated people waiting forever for a drink. I complained about it the next day and the bartender on the day shift said that it "takes a week to train" at the bar so they aren't staffed for bigger events, and besides, the waitress made "higher tips." Really?????? Wrong answer. If this hotel is running a convention and they are, then they should staff for it. Just as soon as I had said something to the bartender the next day another customer came up to him and mentioned the same thing and was met with indifference. The second night of the convention there were once again long long waits for drinks. Whoever the food and beverage manager in the hotel should be thinking what the heck he/she is doing and PROPERLY staff. Anyone in management listening and reading these letters? And whoever owns the hotel should be wondering why they are leaving so many frustrated customers and leaving a LOT of money in lost bar sales. The hotel F and B director really needs to rethink their approach. Other than that the hotel experience was a good one.