Ratings based on 670 Verified Reviews

3.5 out of 5
69% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice cozy hotel

Posted May 25, 2017
My room was comfortable and the staff was nice. Someone burned popcorn late night the alarms went off and fd came...that was a bit annoying but we were told everything was ok
3 out of 5
by A verified traveler from Chicago, IL.

Questionable Value

Posted May 22, 2017
Pros: It was very close to the customer that I was visiting.
The staff was fairly pleasant and accommodating. The hotel smelled of cat urine and was not pleasant at all. The complementary breakfast needs help and the area in which the breakfast was presented was sloppy, messy and not well stocked.
Comment from Hotel Management
May 22, 2017 by LQ Customer Care, Hotel Management
Dear RanMan, Your candid feedback is appreciated. We are delighted that our location was convenient; however, we are extremely sorry that our hotel did not meet your expectations. This is certainly not the kind of experience we want our guests to have. Your review had been shared with management and our housekeeping staff to ensure this is resolved immediately. We do hope to have you as a guest again in the future for a better guest experience. Sincerely, B Ames, LQ Customer Care
3 out of 5
by A verified traveler from Fairfield ,nj

Posted May 1, 2017
Front desk was very friendly!! I would come back just to see her ! Room was Dusty. Dead insects on my toliet . They had dogs staying in the room down the hall .. the smell was horrible! The dogs barked all hours of the night.
Comment from Hotel Management
May 3, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for your review and compliments of our staff. We are happy that you were provided great service. However, we apologize for the cleanliness, odor, and noise issues you experienced. The management team will be advised of your review to ensure this remains an isolated incident. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care
2 out of 5
by A verified traveler from kimberton,pa

Quick dtay

Posted Apr 29, 2017
The room I stayed in need cosmetic help,looked like the ceiling above tv needed new popcorn ceiling and wall behind tv looked something melted.I was disappointed in the appearance of the room for the price I paid. The smell in the elevator and when you first entered the room was stale.
Comment from Hotel Management
May 1, 2017 by LQ Customer Care, Hotel Management
Dear Gwen, Thanks for submitting a review of your recent stay. We are extremely sorry to hear that we did not meet your expectations at our hotel. We apologize for any odors you experienced and have shared your comments with hotel management to ensure the issues you mentioned are resolved immediately. We hope to have you as a guest again in the future for a better guest experience. Sincerely, B Ames, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from 7401

Bathroom was outdated (shower/ floor was peeling)

Posted Apr 1, 2017
Good time. Bathroom tub floor was peeling off. Other then that - good time.
Comment from Hotel Management
Apr 2, 2017 by LQ Customer Care, Hotel Management
Feedback of your recent stay is appreciated. We have shared your comments with our maintenance staff to ensure the tub floor is repaired immediately. We look forward to having you as a guest in the future.
2 out of 5
by A verified traveler from Atlanta, GA

Won't stay here again

Posted Mar 31, 2017
Upon checking in to the hotel, I found that the person that had transferred my reservation from Expedia to the internal reservation system at the hotel had written a racially derogatory comment in the address line of the reservation. I would not choose to stay here again.
Comment from Hotel Management
Apr 3, 2017 by LQ Customer Care, Hotel Management
Thanks for submitting your candid review. We are extremely sorry for the experience you had at our hotel. We have notified management of the issues you mentioned to ensure this is addressed immediately. Thank you for calling this to our attention, and again, we are very sorry this occurred and it will not be tolerated. We do hope you will stay with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was ok

Posted Mar 25, 2017
Pros: Nice location, near restaurants, shopping if needed and easy on easy off the highway.
Cons: The bathroom had lots of hair on the floor, There was only Decaf coffee and the mini-fridge sounded it was about to die. Breakfast was mediocre.
Location: Nice location.
The lady at the front desk was awesome. Very friendly, efficient. No problems. The room overall was ok. TV worked good with a nice choice of channels. Checkout was also easy.
Comment from Hotel Management
Mar 26, 2017 by LQ Customer Care , Hotel Management
We are very sorry to hear of your negative experience while staying with us. We appreciate the constructive critique, as we are continuously striving to improve our guest's experience. It is only through your feedback that improvements are considered and made. Our hope is that you will give us a chance to better serve you in the future. We very much appreciate your business and thank you for staying with us. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great location. would stay again

Posted Mar 21, 2017
- good hotel - nice pool - nice staff - great price - great location - would choose this hotel again - breakfast was ok, would be nice to have scrambled eggs or bacon added into breakfast choice but not bad for complementary breakfast
Comment from Hotel Management
Mar 21, 2017 by LQ Customer Care , Hotel Management
Thank you for the great review. We take pride in the features you mentioned. We look forward to serving you again in the near future! Sincerely, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017
Nice hotel,good location,clean and well maintained.Would stay there again.
Comment from Hotel Management
Mar 20, 2017 by LQ Customer Care , Hotel Management
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. It was our pleasure to help you get back on the road as we truly care about assisting our guests in any way. We are happy that we had the opportunity to serve you and we hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, LQ Customer Care
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2017
Not bad. Not amazing. The shower wasn't great. It had a bench that was in the way. It was very short. My head was very close to the ceiling.
Comment from Hotel Management
Mar 10, 2017 by LQ Customer Care, Hotel Management
Thank you for your feedback. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We always try our very best to accommodate all of our guests preferences and we are very sorry that we were unable to do so on your visit. Respectfully, LQ Customer Care