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Reviews of Hôtel Château Tilques

3 out of 5
Hôtel Château Tilques
Rue du Chateau, Tilques, Pas-de-Calais

Reviews

8.6

Excellent

Rating 10 - Excellent. 209 out of 443 reviews" "
Rating 8 - Good. 169 out of 443 reviews" "
Rating 6 - Okay. 39 out of 443 reviews" "
Rating 4 - Poor. 18 out of 443 reviews" "
Rating 2 - Terrible. 8 out of 443 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
French Chetau
Nice place to stay, room cramped less than 30cm between bed sides and wall, radiator control sticks out. Staff friendly. Pool nice.
Stayed 1 night in Dec 2023

6/10 Okay

Nathalie

Traveled with family
Disliked: Staff & service
Delusions of grandeur.
The hotel itself seemed fine with clean comfortable rooms. The restaurant however is very dissapointing with a complete lack of personable service. Very slow response times with us waiting 30 minutes to even order a drink. They seemed so consumed with trying to demonstrate that they belong within the ranks of fine dining establishments that they completely neglect the basic needs of the customer. The menu is also disappointing with poorly constructed dishes lacking identity all of which were poorly executed. The only thing worth considering is the cheese board, but how hard can that be... The main issue though is the 'snooty' approach to service and lack of genuine attempt to make the customer feel welcome and looked after.. the basics. Very disappointing indeed. Clearly a restaurant that needs to go back to basics and realign its efforts towards a simple menu which is delivered well and ina timely manner. Customers should not need to try and attract the waiter/waitress attention half a dozen times, to the be told to wait... deradful.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real find and an absolute treat.
Amazing hotel. We were wary having read some reviews (after we'd booked) especially regarding the friendliness of the staff and the language barrier. Our French is nowhere near good enough and we thought we'd struggle. We needn't have worried and should have paid more attention to the positive reviews. The hotel staff were incredibly polite and super friendly, they couldn't have done enough and even helped with our poor attempt at speaking their language. As for the hotel, the room was lovely. Everything you'd hope for from an historic chateau. It was beautifully decorated, spacious, clean and very comfortable. We had tea and coffee making facilities and bottled water every day. The pool was beautiful and very welcoming after our morning run. There were sun loungers around the pool and on a small patio area so you can enjoy the afternoon sun. The hotel restaurant looked lovely but we didn't plan ahead so they were fully booked. We ate locally at Chez Ninie and can definitely recommend it. Other than that, you would need to go into St Omer for dinner, although you are spoiled for choice in the centre. This is a superb hotel. We can't really fault it. We will definitely be returning.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Very much recommend.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, just a bit hot!
What an absolutely beautiful Chateau. The service was first rate from reception to restaurant. The rooms were a bit on the small side but beautifully decorated. The only thing that would improve them would be a fab in the room. It wasn’t overly hot outside but the rooms were baking. The food in the restaurant was excellent.
Stayed 2 nights in Aug 2023

8/10 Good

Amanda

Stayed 1 night in Aug 2023

10/10 Excellent

allister

Stayed 1 night in Aug 2023

10/10 Excellent

Ross

Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Stayed 1 night in Jul 2023

10/10 Excellent

Saleh

Stayed 1 night in Jul 2023

8/10 Good

Richard

Stayed 1 night in Jul 2023

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a lovely property in a beautiful location, with a superb restaurant
Stayed 1 night in May 2023

8/10 Good

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great for the dog in terms of provisions made and space. So good we stayed on the return journey. Also the room for four was two storey so we were in the same room but had our own space
Stayed 1 night in Apr 2023

6/10 Okay

Stephen

Disliked: Staff & service, property conditions & facilities
We stayed here as close proximity to St Omer only 4km although we’re shocked by only one taxi working in the evening and charged us 26 Euros each way! Make sure your French is good as no one speaks any English at the hotel. Meal was excellent though.
Stayed 2 nights in Apr 2023

10/10 Excellent

Christine

Stayed 1 night in Feb 2023
Response from F.Biarez - Directeur on Mar 27, 2023
Chère Christine,Merci infiniment de prendre le temps de nous laisser un avis sur votre séjour à l'Hôtel Château Tilques. Nous espérons vite vous revoir parmi nous. Très belle journée,

10/10 Excellent

Alan

Liked: Staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover in Tilques
We often stop here on the way back to the U.K. The hotel is dog-friendly and it’s only about 40 minutes from the tunnel. The surrounding park is lovely and there is on-site parking.
Stayed 1 night in Jan 2023

8/10 Good

Jan

Traveled with family
Liked: Cleanliness
No dinner possible in dining room when we arrived at 9pm. Very few facilities eg no kettle in bedroom. Breakfast was fine. The grounds are spacious and pleasant.

8/10 Good

Eleanor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and rooms, great for our stop over on the way home.

10/10 Excellent

Paul

Stayed 1 night in Oct 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique!
Lovely chateau with fabulous French period decoration. Great swimming pool. Cuisine delectable. Tranquil and a bit out of St Omer but close enough for a short drive for great shopping in the Auchan centre commercial. Ticked all our boxes.
Stayed 1 night in Dec 2022

2/10 Terrible

Jonathan, Peasmarsh

Traveled with partner
Disliked: Staff & service
The property is isolated. I booked a room. I received a message to book the restaurant which was the only reason we were going. I was told it was full. The room was non-refundable. The reception told me they would send a list of close by restaurants. They did not. My wife and I had stayed here before and found the staff responsiveness to be poor. We elected not to stay and accepted that we would lose the money. Never again.
Stayed 1 night in Nov 2022

4/10 Poor

Robert

Disliked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Julie

Stayed 1 night in Oct 2022
Response from Najeti Hôtel Château Tilques on Oct 26, 2022
Un grand merci pour ce retour si positif !Au plaisir de vous accueillir bientôt pour de nouvelles aventures au sein de notre établissement!

8/10 Good

Annette

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Would stay again
Nice place to stay for a night in way back to UK. Dinner was delicious but room was very small and bedding had not been dried properly and smelt.
Stayed 1 night in Sep 2022
Response from Najeti Hôtel Château Tilques on Oct 26, 2022
Thank you for taking the time to share your experience after your stay.We will share with pleasure your kind word with our team about the dinner.Next time, why not trying a Charme room instead of the Confort room for a more comfortable stay with us ?

8/10 Good

Stephanie

Stayed 1 night in Sep 2022
Response from Najeti Hôtel Château Tilques on Oct 26, 2022
Un grand merci pour ce retour si positif !Au plaisir de vous accueillir bientôt pour de nouvelles aventures au sein de notre établissement!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff. The glass bowls meal was also very acceptable and enjoyable evening in a wll appointed and relaxing restaurant. Comfortable roon and good nights rest after a long days travelling'
Stayed 1 night in Sep 2022
Response from Najeti Hôtel Château Tilques on Oct 26, 2022
Thank you for your very positive feedback after your stay in our hotel.We will share with pleasure your kind words with our team. It will be a joy to welcome you soon for another comfortable stay in our hotel.

6/10 Okay

suzanne

Liked: Staff & service
Disliked: Property conditions & facilities
Bar the food, a bit of a dissappointment
A ..beautiful chateau in a gorgeous setting. We chose a traditional chateau room - there is no doubt our room was overdue renovation but was comfortable enough. We used the swimming pool and this facility was an important reason for selecting this hotel. Sadly the pool was a huge dissappointment and in particular the changing facilities which were not clean or in good repair and impractical to use with nowhere to put clothes in the shower room except on the wet floor and the showers were either scolding hot or cold. All that said, the food on the restaurant was really very good and reasonably priced. We stayed here a couple of times many years ago ...it was in better condition then.
Stayed 1 night in Sep 2022
Response from Najeti Hôtel Château Tilques on Oct 26, 2022
Thank you for taking the time to share your experience after your stay.We are sorry that the swimming pool did not live up to your expectations. We have since had parts changed for better water temperature management.Thank you also for your kind feedback on the quality of our restaurant.Looking forward to welcoming you next time

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant reception
Stayed 1 night in Sep 2022
Response from Najeti Hôtel Château Tilques on Oct 26, 2022
We will share with pleasure this kind feedback with our reception team. Thank you for them and see you soon !

6/10 Okay

Christopher

Traveled with group
Liked: Amenities
Cool place but we were unable to dine at the restaurant. Room smelled of dogs and was a bit dank. Wouldn't recommend the hotel rooms next to the chateau they are more like a cheap motel. Great grounds and beautiful place could be really great with a few upgrades.
Stayed 1 night in Sep 2022
Response from Najeti Hôtel Château Tilques on Oct 26, 2022
Thank you for your positive feedback. This is a precious tool for us to improve the experience of our estimed guests.It is true that the annex is in a more modern touch than the château, everyone's taste is different. Next time, do not hesitate to book your table in our restaurant while booking your room, it will be pleasure to welcome you for both.

10/10 Excellent

Stephen

Stayed 1 night in Aug 2022
Response from Najeti Hôtel Château Tilques on Oct 26, 2022
Un grand merci pour ce retour si positif !Au plaisir de vous accueillir bientôt pour de nouvelles aventures au sein de notre établissement!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We booked last minute on our way back to the UK. The rooms was comfortable, clean and had easy access which was required. The reception staff were very helpful and friendly. The menu is limited. Unfortunately our food took a long time to come out and we had to ask where it was. I think it had been forgotten as other who ordered after us were receiving their food and finishing while we waited. Once we had asked it was very quick to come out. The food was lovely but a bit pricey. The staff were very nice.
Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from F.Biarez - Directeur on Aug 22, 2022
Cher John, Merci infiniment d'avoir pris le temps de nous laissé un avis. En espérant vous revoir très prochainement au Château de Tilques.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most excellent stay. What a beautiful château – we had a lovely room in the Shatto followed by a most excellent three course set meal for €39 – the best meal we’ve had in a long time!
Stayed 1 night in Jul 2022
Response from F.Biarez - Director on Aug 2, 2022
Dear Louise, Thank you for your nice review about your stay at Château de Tilques. We hope to welcome you again very soon.

6/10 Okay

Philip

Disliked: Room comfort
Receptionist was unfriendly but other staff ok. The bed and pillows were really hard.
Stayed 1 night in Jul 2022
Response from F.Biarez - Director on Aug 3, 2022
Dear Philip, We are very sorry to hear that our Front Desk did not meet your expectations. Please know that we take your comments to heart and will share them. On behalf of the entire team at Château de Tilques, I wish you an excellent day, Sincerely,

4/10 Poor

Harry

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Good Location but not the best experience for us
Great location and handy for the tunnel which is only 30 minutes or so away. Unfortunately when we arrived at 10pm room was found not to have been made up and dirty towels and dirty shower were evident, hairs in sink, no water in room as before etc. Just a single receptionist on duty who did her best to make up the bed and find some new towels. But shower was left dirty and we had to try and clean before using. Bar area appeared deserted as during first visit so difficult to get a drink while we waited the 40 minutes it took to find and put on sheets.
Stayed 1 night in Jul 2022

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel in beautiful grounds. The restaurant is exceptional
Stayed 2 nights in Jul 2022

8/10 Good

David

Stayed 1 night in Jul 2022
Response from F.Biarez - Directeur on Aug 3, 2022
Cher David, Merci d'avoir pris le temps de nous laisser un avis sur votre séjour. Nous espérons vite vous revoir parmi nous au Château de Tilques. Sincèrement,

4/10 Poor

PETER

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from F.Biarez - Director on Aug 3, 2022
Dear Peter, Thank you for taking the time to leave us a review of your stay. Please do not hesitate to contact us personally to understand your expectations for your next stay with us. Kind regards,

10/10 Excellent

Barry

Stayed 1 night in Jul 2022
Response from F.Biarez - Director on Aug 3, 2022
Dear Barry, Thank you very much for your nice review. We are looking forward to welcoming you again very soon. Sincerely,

10/10 Excellent

Kristina

Stayed 1 night in Jul 2022
Response from F.Biarez - Director on Aug 2, 2022
Dear Krsitina, Thank you for your nice review. We hope to see you again very soon at Château de Tilques. Sincerely,

10/10 Excellent

PETER

Stayed 1 night in Jun 2022
Response from F.Biarez - Director on Aug 2, 2022
Dear Peter, Thank you for your nice review. We hope to see you again very soon at Château de Tilques. Sincerely,

10/10 Excellent

Daniele

Stayed 1 night in Jun 2022
Response from F.Biarez - Directeur on Aug 2, 2022
Chère Daniele, Merci d'avoir pris le temps de nous laisser un avis. Nous avons hâte de vous accueillir très prochainement au Château de Tilques. Sincèrement,

10/10 Excellent

Caroline, Chelmsford

Stayed 2 nights in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Chateau in beautiful surroundings, Perfect for an overnight stay. Breakfast was very good with decent selection. Be sure to book a table in advance if you intend to eat there otherwise it’s a trip into town by car.
Stayed 1 night in Jun 2022
Response from F.Biarez - Director on Aug 3, 2022
Dear guest, Thank you for taking the time to write to us. We are very happy to read such a nice comment. See you soon at the Château de Tilques. Warm regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Impressed with hotel public areas and room. Food was good but let down by poor service - very long wait times
Stayed 1 night in Jun 2022
Response from F.Biarez - Director on Aug 3, 2022
Dear guest, Thank you for taking the time to write to us. We are very happy to read such a nice comment. Please know that we take your remark about the service in the restaurant to heart and that we have already improved it. See you soon at the Château de Tilques. Sincerely,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from F.Biarez - Directeur on Aug 2, 2022
Chère Lisa, Merci d'avoir pris le temps de nous laisser un avis. Nous avons hâte de vous accueillir très prochainement au Château de Tilques. Sincèrement,

10/10 Excellent

Terence

Stayed 1 night in May 2022