Ratings based on 1,588 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2017
Great location, reasonable rates, clean rooms, professional staff, and very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Dakota

Good Central Location

Posted Dec 16, 2017
Cons: The room showed some wear, mostly in the bath/dressing area. There was no switch to turn on the bathroom fan, and the sink leaked.
The hotel staff was very accommodating. Wayland helped us find where we wanted to go and how to get there. The front desk staff helped with any questions we had. The front door staff always greeted us, coming or going. Our favorite employee was Gaby in the Bistro. She was extremely friendly, helpful, and personable. Being able to walk to the Metro, as well as to so many businesses in Old Pasadena, was great. We thoroughly enjoyed our trip the Los Angeles area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional

Posted Dec 4, 2017
I’ve stayed at many hotels. Many marriotts. But this one is exceptional. The staff isuoer friendly and helpful. Jenine was fabulous when we checked in. Room is lovely. Will certainly stay here again when in the area.
Comment from Hotel Management
Dec 5, 2017 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us at the Courtyard Old Pasadena. Happy Holidays and please come and see us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2017
Pros: Close to restaurants, Old Town. Didn't have to drive when going out, other than when going into LA etc.
Location: Great restaurants nearby.
Nice hotel. Quiet. Comfortable. Friendly front desk staff. Accommodated my very early arrival.
Comment from Hotel Management
Dec 1, 2017 by Mike Owen, General Manager, Hotel Management
Thank you for sharing your experience and we hope you'll come and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Additional Night

Posted Nov 29, 2017
Decided to extend our stay for one night and the registration representative made the transfer seamless. Throughly enjoyed our stay and the ability to visit some of Pasadena’s sights on foot without having to search for parking places.
Comment from Hotel Management
Dec 1, 2017 by Mike Owen, General Manager, Hotel Management
Thank you for extending your stay with us at the Courtyard Old Pasadena and for sharing your experience. We hope to see you again soon.
3 out of 5
by A verified traveler

Experience

Posted Nov 25, 2017
Sheets and pillow cases smelled. Refrigerator didn't work, tub was plugged, bed not very comfortable.
Comment from Hotel Management
Nov 28, 2017 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us and for sharing your experience. We apologize for the less than satisfactory stay, however we appreciate your feedback and specific comments. We'll ensure these are focus areas moving forward and will do a better job moving forward.
5 out of 5
Recommended
for Everyone
by A verified traveler from SF Bay area

Very good hotel experience and one of the cleanest

Posted Nov 24, 2017
Pros: Location, facilities, Friendly Staff and Parking.
Cons: Carpet in the hallway looks ugly, but it did not bother me once I am in room.
Location: Very Close to downtown and all the tourist spots are within 8 to 10 miles.
Good Hotel experience staying here. The check-in was swift and I was in room within 10 mates of arrival which I felt was great. Parking is nicely located close to all the floors of the hotels which is very convenient. Though I did not personally go to the restaurant, the food I ordered was reasonably priced and tasted very good. Rooms and especially shower tub was so clean and I was wondering how they were able to maintain so good. Probably one of the cleanest hotel rooms.
Comment from Hotel Management
Nov 25, 2017 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us and for sharing your experience. We hope you'll keep us in mind for any future trips to Pasadena.
5 out of 5
Recommended
for Everyone
by A verified traveler from SoCal

Nice hotel, surrounded by places to eat and drink

Posted Nov 18, 2017
Fast and easy check in. Parking was nice. Your able to park on the same floor as your room. The hotel location is perfect. It is surrounded by plenty of restaurants and watering holes. All within walking distance. I would definitely stay here again!!
Comment from Hotel Management
Nov 21, 2017 by Mike Owen, General Manager, Hotel Management
Thank you for staying at the Courtyard Old Pasadena and for sharing your experience. We are very glad that the location worked well and we hope you'll come and see us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice hotel near everything

Posted Oct 9, 2017
Pros: Comfortable. Clean. Location. Price.
Location: Shopping, dining
We thought the hotel was nice and room was comfortable and clean. We loved the location as it was walking distance from the Farmers Market and all the shops and restaurants in Old Pasadena!
Comment from Hotel Management
Oct 10, 2017 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us and we hope you'll keep us in mind and come back to Pasadena soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Valley California

Mom get away

Posted Sep 29, 2017
Dropped off four 18 year old girls and another hotel and stayed here for quiet, comfort and closeness to downtown. Got checked in early, wasn't feeling well (head cold) and staff was great as always. Even got a complementary breakfast. Love this hotel.
Comment from Hotel Management
Oct 3, 2017 by Mike Owen, General Manager, Hotel Management
Thank you for staying at the Courtyard Old Pasadena and for sharing your experience and pictures. Please come and see us again soon.