Ratings based on 554 Verified Reviews

2.8 out of 5
44% of guests recommend
3.1 Room cleanliness
2.8 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from california

Adequate for my needs. Close to the parade.

Posted Jan 8, 2018
Pros: Proximity
Cons: O
Way overpriced , but New Year's Eve , etc. Close to the parade and adequate for our needs . Good parking and we weren't there much. Supply and demand dictates this one... Doubt I would stay here at other times of the year.
Comment from Hotel Management
Jan 10, 2018 by Manager, Hotel Management
Thanks for your feedback , we appreciate your time. We look forward to see you again !
2 out of 5
by A verified traveler

Dirty Room but no bugs

Posted Jan 6, 2018
Pros: Convenient to Rose Bowl parade
Cons: Cleanliness. Had diarrhea stains on toilet from last user, shower had caulk all over sides, dirt spots on walls.
Location: Close to restaurants, etc
We stayed here over the Rose Bowl for 3 nights. We stayed only because cost was $200 night and was non-refundable. If we could have moved, we would have. It is in a quiet location and has free parking. I never saw the complimentary breakfast but honestly would be afraid to eat it as you could look into the owners residence and see dishes stacked very high. Room had no bugs but was dirty. Room had about a 1 inch gap between bottom of door and outside where anything could have come under. The hotel has potential but just needs to be cleaned very well. It appears shower install was done by someone who installed it but never caulked it and instead wiped hands with caulk on walls and was never cleaned off. There was diarrhea splatter all over the toilet from the last person who stayed. Sheets had some blood stains on them 1 of the nights. Fridge hadn't been cleaned and had food from last resident still in it when we arrived. Towels are very small and thin and you only get 2. The second night we had none and had to go request them. Walls are very thin. I diagnosed the guy next door with croup by listening cough all night through the wall. Spend the extra money and stay somewhere else.
Comment from Hotel Management
Jan 10, 2018 by Manager, Hotel Management
Please accept our sincere apology. It has been brought to my attention that your recent visit with us was not to par, as you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahpma

Rose Bowl trip

Posted Jan 3, 2018
Had a good stay except OU lost. Never been to California before, enjoyed what I saw. Lots to offer!
Comment from Hotel Management
Jan 3, 2018 by Manager, Hotel Management
Thanks for your feedback , we appreciate your time. We look forward to see you again !
2 out of 5
by A verified traveler from Los Angeles

Very poor value for money

Posted Jan 2, 2018
Pros: Location
Cons: Cleaning
Room had not been cleaned well. Sheets obviously not changed.
Comment from Hotel Management
Jan 4, 2018 by Manager, Hotel Management
Please accept our sincere apology. It has been brought to my attention that your recent visit with us was not to par, as you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, quiet, good parking, guiet heater

Posted Dec 27, 2017
Pros: Convenient, good layout of room, parking, quiet heater, 2 chairs, table, furniture, shower wonderful
Cons: clean the carpet, replace toilet paper holder, shower needs soap holder
Location: Did not need to use nearby facilities
Clean room except for carpet needs cleaning. very comfortable room, best room of any motel we have stayed in in Pasadena. Price comparable to other motels of its type.
Comment from Hotel Management
Dec 27, 2017 by Manager, Hotel Management
Thanks for your feedback , we appreciate your time. We look forward to see you again !
1 out of 5
by A verified traveler from pasadena

Dirty room, unfriendly staff

Posted Dec 16, 2017
Room is dirty, dust all over the tables, and even there was a left over old food in my room, as soon as I contacted the hotel to come take it out she said they don't have anyone to come clean it and didn't care about it at all, rooms not isolated correctly and noisy
Comment from Hotel Management
Dec 21, 2017 by Manager, Hotel Management
Please accept our sincere apology. It has been brought to my attention that your recent visit with us was not to par, as you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale, Ca.

AMMENITIES

Posted Dec 16, 2017
I HAVE NEVER BEEN TO A HOTEL(MOTEL), THAT DIDN'T HAVE WASH CLOTHS! KEEP A COUNT OF THEM FOR EACH ROOM!THEN CHRG. THE PERSON IF TAKEN!
Comment from Hotel Management
Dec 21, 2017 by Manager, Hotel Management
Please accept our sincere apology. It has been brought to my attention that your recent visit with us was not to par, as you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Bed comfortable and the big shower was great

Posted Dec 14, 2017
Pros: Low coat
Cons: Breakfast was very limited coffee and a sweet roll
Location: Good location for downtown Pasadena
This hotel was a good value for the cost. The room was good size and the bed comfortable. It would help if they had a sitting chair in the room. They also need softer pillows
Comment from Hotel Management
Dec 14, 2017 by Manager, Hotel Management
Thanks for your feedback , we appreciate your time. We look forward to see you again !
3 out of 5
by A verified traveler

Nice short stay.

Posted Dec 10, 2017
Good for an inexpensive stay. Room was clean. TV was good. We asked for extra towels and they were given. Only issue was a room freshener was used and it was a bit strong.
Comment from Hotel Management
Dec 13, 2017 by Manager, Hotel Management
Thanks for your feedback , we appreciate your time. We look forward to see you again !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
It was a nice experience, a good price and if ever I wiill visit Pasadena I would like to stay in your place.
Comment from Hotel Management
Dec 13, 2017 by Manager, Hotel Management
Thanks for your feedback , we appreciate your time. We look forward to see you again !