Ratings based on 1,574 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Phoenominal experience

Posted Dec 15, 2017
Pros: Everything
Cons: No
Gorgeous hotel. Highly professional staff. Excellemt food and amenities. Luxury decor.
Comment from Hotel Management
Dec 15, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear guest, Thank you so much for taking the time to share this wonderful feedback. I am so pleased to hear that you had a great stay with us, and especially to note the excellent service which you received from our staff. We look forward to an opportunity to welcome you again in the future! Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Temecula CA

Beautiful and historical hotel.

Posted Dec 15, 2017
Pros: The gardens Christmas decorations and the over all experience.
We came to area to visit the Getty, Descanso Gardens and to see Hamilton. We did the short informative tour and enjoyed it.
Comment from Hotel Management
Dec 15, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Jeanne, Thank you very much for this great feedback, and for choosing The Langham Huntington, Pasadena for your southern California stay. We are thrilled that you had a great experience here, and hope to welcome you again the next time your travels bring you to Los Angeles. Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Gorgeous like a palace

Posted Dec 3, 2017
Very high end stay with palace like style. Friendly staff and great location to everything. Safe! And worth the price!
Comment from Hotel Management
Dec 4, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Jason, Thank you very much for sharing this wonderful feedback about your recent stay with us. I am thrilled that you had an enjoyable visit, and especially glad to know of the great service which you received from our staff. We look forward to an opportunity to welcome you again in the future! Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from paso tobles, ca

Lovely place

Posted Nov 27, 2017
Pricy, but luxurious , great gardens, lovely flowers
Comment from Hotel Management
Nov 28, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Maddy, Thank you very much for sharing your feedback, and we are thrilled to see that you enjoyed your stay here at The Langham Huntington, Pasadena, as well as had a chance to explore our lovely 23 acres of grounds and gardens. We look forward to an opportunity to welcome you back again soon. Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Concord

Thanksgiving break

Posted Nov 21, 2017
The staff members made us feel special during our stay. Pleasantly surprise with hand decorated desserts brought to our room during check in. Breakfast buffet was great! I would definite come back!
Comment from Hotel Management
Nov 22, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Rose, Thank you so much for sharing this wonderful feedback about your recent Langham stay! I am thrilled that you enjoyed your time here and that we were able to help make it ever more special with some added touches. We look forward to an opportunity to welcome you back again, hopefully very soon! Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Wonderful!!!

Posted Nov 20, 2017
Pros: Great history; be sure to take the 2pm tour.
Cons: They said they had bikes to ride (which we would have loved) but then said they were being repaired.
Location: Great time in Old Pasadena; walking around the nearby residential neighborhood was fantastic.
Beautiful weekend; could not have been better. We loved it!
Comment from Hotel Management
Nov 20, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Elisa and Denny, Thank you very much for this great feedback. I am thrilled that you had a wonderful stay with us, however I do apologize that our bikes for rent were being serviced during your stay. We certainly hope to have a chance to welcome you back again for another relaxing weekend and a chance to cycle around the neighborhood in the future! Best Regards, Vern Lakusta Director of Hotel Operations
2 out of 5
by A verified traveler from Los Angeles, Ca

Not very relaxing! Noisy renovations!

Posted Nov 19, 2017
I booked a 2 night stay. I checked in on a Thursday evening and was getting married off the property the next day. I planned my stay because I envisioned a relaxing, stress-free experience. The check-in process was seamless. The ground of the property are breathtaking. The grounds reminded me of why I love Pasadena. We were assigned to room 1102 in the Lanai building. The room had beautiful French doors that lead out to a spacious lanai with a view of the pool. The room itself was disappointing. The decor was extremely dated. The baseboards were dingy and dusty and the carpet was worn. The beds and pillows were uncomfortable. The closet was small and old looking with a very old looking safe that was inoperable. The room was well stocked with toiletries and a mini bar. After settling in, decided to step out on the lanai with my two small children only to be greeted by the smell of marijuana. My daughter complained that the smell was making her sick so we quickly retreated back into the room any closed not only the doors, but the curtains to keep the smell out. After finally falling asleep, I was awakened by a constant banging sound coming from the room above mine. I waited for it to stop. It didn’t. It went on for hours. Called the front desk at 7:30 as the noise was still going on just to be told that security will go up. I called the front desk back about 11and spoke with someone different to report the noise only to be told that the room above was undergoing renovations!
Comment from Hotel Management
Nov 21, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Diana, Thank you for taking the time to provide this detailed feedback, and we truly apologize that your stay was marred by disappointment with the room quality and disturbance from guests and maintenance. Our Lanai Building is indeed the last of our property-wide guestroom refresh that is being completed, which will address the issues you noted in your room as we are replacing all carpeting, paint, bedding, drapery and more. However, we never want these improvements to disturb our guests, and I am most disappointed to hear that this occurred in your case. Please know that I have spoken with our Engineering Department regarding noise, as well as our Front Office about room placement for guests at check-in, so that we may be more careful to ensure our work does not interfere with any guest stays moving forward. Again, we do apologize and hope you will visit us again in the future so we may have a chance to show you a flawless visit. Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Wonderful hotel and spa!! Will definitely go bac!

Posted Nov 14, 2017
This hotel definitely lived up to my expectations! Beautiful hotel, comfortable stay, wonderful customer service, amazing spa and delicious food!!!!
Comment from Hotel Management
Nov 15, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Rebecca, Thank you very much for sharing this great feedback, and we are thrilled to hear that you enjoyed your stay with us! I am glad to know also that you had a chance to explore the property and visit our Chuan Spa and restaurants. We look forward to a chance to welcome you again in the future. Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Baine, Mn.

Beautiful hotel in very nice location.

Posted Nov 10, 2017
Pros: It's beautiful, elegant, and the staff is wonderful.
Cons: The food at the Terrace Restaurant. The breakfast was good, but overpriced.
Location: Hotel is located in an upscale residential area.
We loved our stay at Langham Huntington. The staff was wonderful. The hotel was beautiful. I gave it a 4 for condition because they are still in the process of renovation, and the carpets in some areas by the rooms are a bit tattered. But our stay there was fabulous. We booked a Huntington Suite which overlooks the courtyard. It was big and had everything you need for a comfortable stay. The bathroom is huge with double sinks, a separate tub (wife) and a large shower (me). We would definitely stay there again.
Comment from Hotel Management
Nov 10, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Jim, Thank you very much for sharing your feedback with us, and for your patience as we complete our guestroom and guest corridor refurbishments. I am thrilled to hear that you enjoyed your stay and accommodations, and thank you for choosing The Langham for your visit to Pasadena. We look forward to welcoming you back again in the future! Best Regards, Vern Lakusta Director of Hotel Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice location

Posted Oct 24, 2017
Pros: location
Cons: unclogged tub, smaller towels, firmer pillows
Very close to all restaurants and Colorado strip. Towels are too big to wrap around the head. Our bathroom tub was clogged so we were always in ankle-deep water when we shower. Pillows are way too soft. Very posh and in a quiet setting.
Comment from Hotel Management
Oct 25, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Sharon, Thank you for sharing your feedback, and we are so glad that you enjoyed your overall stay with us! I do apologize, however, for the issue with the tub in your room which you have noted, and have relayed this to our Engineering Department to make the fix immediately. We hope to have a chance to welcome you again the next time your travels bring you to Pasadena. Best Regards, Vern Lakusta Director of Hotel Operations