Ratings based on 3,439 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena Ca.

Excellent Service

Posted Nov 19, 2017
Pros: All of the Employees were very helpful and friendly.
Location: We went to a concert at The Rose, taken and picked up by the Hotel shuttle.
My Wife and I knew we were in the right place when the Ice tea in the restaurant was Mango flavored and they made my wife some regular tea.
Comment from Hotel Management
Nov 20, 2017 by Jhoanne , Hotel Management
Thank You for staying with us and hope to see you again in your future travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Noise!

Posted Nov 19, 2017
Probably the worst night trying to sleep at a hotel ever. Doors, dropping luggage, keys, talking in hallway, ALL night! Guy on cell phone at 3:30AM talking loud. I got maybe two hours sleep. Guessing that the people were from wedding party.
Comment from Hotel Management
Nov 21, 2017 by Jhoanne Front Office Supervisor, Hotel Management
I am so sorry to hear about your experience and sincerely apologize. Should your future travels bring you back, we hope to deliver a better experience for you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
We had a great experience at the Westin in Pasadena. The staff at check in were great and the room was very comfortable and clean. It is close to a lot of restaurants and shopping. It is nice that they have a shuttle service to take you places and pick you up. Highly recommend this hotel
Comment from Hotel Management
Nov 20, 2017 by Jhoanne , Hotel Management
Thank you for your kind words and choosing to stay with us at the Westin Pasadena! We hope to see you again in your future travels!
4 out of 5
by A verified traveler from boston

It was an ok experience

Posted Nov 13, 2017
Arrived at 2:30 in the morning, was told could not reach me to tell me I am being moved to a sister hotel(Sheraton) because no room was available after having confirmation
5 out of 5
Recommended
for Everyone
by A verified traveler from san jose , calif

Very nice hotel

Posted Nov 12, 2017
The room is very nice and spacious. Location is close to shopping and convention center.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena, Califonia

Ideal Hotel

Posted Nov 11, 2017
My own experience was perfect I’ve just got married my wife and I loved to stayed on West in Hotel we like everything about it. I’m totally recommend to everyone who wants to be in a 5 ⭐️. This is the best option.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Old Town Pasadena option

Posted Nov 9, 2017
Nice location and redesign of lobby Shuttle to old town and nice staff
Comment from Hotel Management
Nov 10, 2017 by Jhoanne , Hotel Management
Thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena

Close to Pasadena old town and shopping districts

Posted Nov 9, 2017
Pros: The location
Cons: The rooms need to be updated
Location: Close to the shopping districts
The hotel is nicely located. It is close to Old Town Pasadena and its surroundings. The staff is helpful. There is a shuttle which I think operates in a two mile radius of the hotel. The rooms decor is starting to show its age a tad bit.
2 out of 5
by A verified traveler from Victoria BC

Bugs in room, awful restaurant

Posted Nov 7, 2017
Our first room on the SPG floor had bugs, we were moved to a non-SPG room which was a downgrade. We were given breakfast coupons for the restaurant. The food was mediocre at best. Definitely not a return visit candidate.
Comment from Hotel Management
Nov 12, 2017 by Andrew F., Hotel Management
Thank you for providing feedback. We really appreciate it. We do not have any record of your report about bugs on the hallway. We haven't had any other reports. Our hotel recently underwent room enhancements and a beautification process but this has been completed. Please give us a call at the hotel as I would like to hear more about your experience. We usually receive great feedback and ratings from our guests so we are disappointed that we were not at our best during your most recent visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Luis Obispo

Always a pleasure!!

Posted Nov 7, 2017
7th time I've stayed here..Always clean, staff are great, dog friendly, walking distance to shopping and restaurants..