Ratings based on 393 Verified Reviews

4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NEW ZEALAND

Customer Service

Posted Sep 20, 2017
The staffs were all accommodating and generous. They did their best to give what i requested and i highly appreciate it
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Staff is very accommodating, but rooms can use a little more maintenance. Still a comfortable stay though.
Comment from Hotel Management
Sep 7, 2017 by Ed Kollmer, Hotel Management
Hi, Thank you for sharing your recent experience with us and we are glad that you had a comfortable stay with us. Thank you for your kind words about the team which I gladly shared with them all. Your comment about the room is well noted. Thank you for staying with us and we hope for your return soon. Yours sincerely, Edward Kollmer General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Business and fair prices

Posted Aug 24, 2017
The staff are amazing, real hospitality, they remember your name and are so helpful. Best all round value, perhaps not best restaurant or facilities but fair prices and that is rare in western hotels in Manila. Rooms are excellent and buffet dinner good value as is bar. Hotel pool is good, club lounge very pleasant. Staff are the key part.
Comment from Hotel Management
Sep 6, 2017 by Frencie, Hotel Management
Hi, Thank you for your positive thoughts about the hotel specifically about the team, prices, rooms, food and facilities. I am pleased that our team extended great customer service during your stay. I shall share your kind words with them. Thank you for staying with us and we hope for your return soon. Yours sincerely, Frencie Duadua Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

2nd visit

Posted Jul 9, 2017
This is a great hotel. Very good location. 15 to 20 minutes from the airport. Lots of restaurants near by. The lobby bar and restaurant are very good. I would recommend the club rooms as the club lounge is worth the extra. Staff are very friendly and always greeted us warmly. Somtimes the traffic is bad so always allow e tra travel time. I would recommend this hotel and we wil stsy here again
Comment from Hotel Management
Jul 12, 2017 by Ed Kollmer, Hotel Management
Hi Mark, Thank you for your positive thoughts about the hotel specifically about the location, facilities, team, room and Club Lounge. Your comment about the traffic is noted. Thank you for recommending us to other guests and we are looking forward to your next visit. Yours sincerely, Edward Kollmer General Manager
5 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
I would like to commend the service awarded to us by Alex. Its our first time at Hotel Jen and he welcomed us like we are regular guests. Definitely we will come back. The Club Room attendants should learn from the front desk people. Service at its best. Hurray Front Desk Personnel! Arlen Mendoza
Comment from Hotel Management
Jul 3, 2017 by Edward, Hotel Management
Hi, Thank you for sharing your most recent stay with us. Great to know that Alex at Front Desk displayed great customer service during your stay. I shall share your kind words with him. Your feedback about the service of Club Lounge team has been communicated with my Front Desk Manager and shall be addressed. Thank you for staying with us and we hope for your return soon. Yours sincerely, Edward Kollmer General Manager
4 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Edward, Hotel Management
Hi! Thank you for sharing your recent stay with us. I really appreciate your feedback about the team and our service. Your comments mean a lot to us all and help us to continually strive to further improve. Thank you again for staying with us. We are excited and looking forward to your next visit. Kind regards. Edward Kollmer General Manager
5 out of 5
by Reathy

Posted Jun 7, 2017 on Hotels
Comment from Hotel Management
Jun 13, 2017 by Edward, Hotel Management
Hi! Thank you for sharing your recent stay with us. I really appreciate your feedback about the team and our service. We are glad that we have met your expectations. Your comments mean a lot to us all and help us to continually strive to further improve. Thank you again for staying with us. We are excited and looking forward to your next visit. Yours sincerely, Edward Kollmer General Manager
4 out of 5
by acelita

Posted May 30, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017 by Edward, Hotel Management
Hi Acelita, Thank you for sharing your recent stay with us. I really appreciate your feedback about the team and our service. Your comments mean a lot to us all and help us to continually strive to further improve. Thank you again for staying with us. We are excited and looking forward to your next visit. Kind regards, Edward Kollmer General Manager
5 out of 5
by Michael

Relaxation at its best

Posted May 30, 2017 on Hotels
My stay was at Hotel Jen was more than my expectation. It has been by far one of the best hotels I have stayed in. The entire staff are very welcoming and a pleasure to be around. They made a comfortable stay even better with their ability to cater to your every needs. Awesome job.
Comment from Hotel Management
Jun 7, 2017 by Edward, Hotel Management
Hi Michael, Thank you for sharing this with us and great to know that we exceeded your expectations. Thank you for all your compliments about the team and pleased to know that we made your stay comfortable. My team and I are excited to welcome you back and experience “That Jen Feeling” again. Yours sincerely, Edward Kollmer General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Hotel Jen Manila

Posted May 29, 2017 on Orbitz
This is an awesome hotel. From the friendly and professional staff; the large comfortable room with great bed and bath with rain forest shower, and the relaxing 19th floor lounge overlooking Manila Bay, this hotel impressed me. Although a bit dated, the Jen Manila is a great value and is nicely placed near several attractions like Star City and the Mall of Asia. I highly recommend this hotel.
Comment from Hotel Management
May 31, 2017 by Frencie Duadua, Hotel Management
Hi Michael, Thank you for taking the time to share your recent most experience. Thank you for all your compliments about the hotel specifically about our team, bed and shower and location. I hope that you enjoyed spending time at the Club Lounge. Your kind words will be shared to the entire team. Thank you for staying with us we hope for your return soon. Yours sincerely, Frencie Duadua Director of Operations