Ratings based on 2,568 Verified Reviews

3.6 out of 5
77% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Atlanta, Ga

Could be nice but in terrible need of renovation

Posted Sep 17, 2017
Beautiful old hotel but smells like an old hotel. Need to paint badly, update furniture and fixtures in the bathrooms. Old dingy carpet must go!!!!! I could be very nice. Good staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel close to Mall of Asia

Posted Sep 9, 2017
Pros: Being close to The Mall of ASIA
Cons: Needs some renovation
Location: Food and shopping is close walking or a short cab ride
I Like to stay here due to the convenience of The Mall of Asia shopping. The rooms do need to be renovation. Bathroom needs renovation and deep cleaning in shower . Due to the moisture the shower grout has small patches of mold. Needs to be scrubbed
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Posted Aug 24, 2017
Pool was not working ( under maintenance ) but we use next door pool
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Good location

Posted Aug 20, 2017
The hotel is near the airport, shopping mall & restaurants. The staff were very helpful and the rooms were clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Always a good stay

Posted Aug 18, 2017
Our only "bad" stay was the night when our room faced the boulevard, and the noise from street traffic was too loud all night long. But the rooms are nice and best breaskfast buffet and good internet.
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel , convenient to the airport ,mall

Posted Aug 17, 2017
Cons: they could update their carpets in their rooms and a fresh coat of paint
nice hotel , very convenient to the Mall of Asia , and the airport . will stay there again .
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville Tn.

Great Family Hotel

Posted Jul 29, 2017
Pros: See above....
Cons: Pool completion... I'd like my Millenium points to be applied with my Expedia Reservations.
Location: Great location on Roxas Blvd. MOA Star City Manila Ocean Park Rizal Park
I had a very good experience with this hotel. I had'nt stayed there in over a year but surprisingly some of the staff remembered me.A pleasant surprise.Very accomodating and close to all of the attractions. I will stay there again
Comment from Hotel Management
Jul 31, 2017 by Marketing Communications Manager, Hotel Management
Dear Guest Thank you very much for the comments and feed back on our hotel. We truly value what you have to say about us and take action should there is a need. We were very pleased to have served you during your stay. We look forward to having you again.
2 out of 5
by A verified traveler

Down at heel

Posted Jul 27, 2017
The Heritage is overdue for renovation - I've stayed at different times over the past five years but this will be the last. Carpets are worn and dingy, power outlets are starting to pull out from the wall, door locks malfunction, bathroom drains block up, shower controls are very worn and loose...all the signs of rooms that have been rented for too long with being renovated. Service has detiorated along with the rooms, and the prices are high for what is delivered. The buffet breakfast is expensive and choice is limited, and fresh juice and espresso coffee are charged extra, although the dinner buffet is better value for the same price. The dining room looks dark and dingy, and not at all inviting. Front desk service is slow and generally all the staff act as though they've heard the place is closing and they're looking out for other jobs. The Heritage used to be a great place to stay because of it's location, near Mall of Asia and not far from airport, but now it's like staying at a backpacker hostel and paying four star prices. Not recommended.
Comment from Hotel Management
Jul 28, 2017 by Marketing Communications Manager, Hotel Management
Dear guest Thank you very much for the comment. We truly value what you have to say about us. We continue to strive everyday on improving products and services for your pleasure and convenience. We look forward to having you again.
3 out of 5
by A verified traveler from San Francisco, CA

Dated hotel but clean

Posted Jul 14, 2017
This hotel is dated but the rooms are clean. It is in a very busy street, so expect some noise. It also sounded like the building has a helipad on the roof top as we heard the noise being in the 8th floor. The food was queit expensive and di not taste good at all. I was confused with the free breakfast. It seems like they were serving dinner and the food appeared to be left overs from dinner buffet. You better off paying 100 pesos to go to the Mall of Asia for more food choices at a fraction of the cost in this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from roanoke virginia usa

Heritage hotel manila ph

Posted Jul 11, 2017
Pros: Excellent staff, very helpful.
Cons: Food and services are over priced, not a bargain.
Location: Close to airport and mall of asia. Good starting place for day trips
Clean room, free fruit basket and a local paper every morning, nice touches
Comment from Hotel Management
Jul 18, 2017 by Marketing Communications Manager, Hotel Management
Dear Guest Thank you very much for the comments, we truly value what you have to say about our products and services. We are always trying to find ways on how else we can serve you better.