All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was great. The food in the restaurant was amazing and staff was friendly.
Tanya
Stayed 1 night in Mar 2024
Response from Alana C., Front Desk Manager on Mar 17, 2024
Dear Tanya,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!
Response from Alana Crear, Front Desk Manager on Mar 9, 2024
Dear Eric,Thank you for your feedback during your stay at our property, as it is important to us. I am happy to know that overall, you enjoyed your stay at the property. However, we did fall short somewhere, and I do apologize for not meeting your expectations. I would welcome the opportunity to speak with your further regarding your stay and what we can do to improve. If there is anything that would make your stay better, please let us know, and we will make it right. Guaranteed!
Overall it’s great good location and great staff very friendly and Attentive to the guests needs.
Rossiel
Stayed 1 night in Feb 2024
Response from Alana C., Front Desk Manager on Mar 4, 2024
Dear Rossiel, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!
Great place to stay. Even our 7lb Yorkie enjoyed the stay!
Margaret
Stayed 1 night in Feb 2024
Response from Alana C., Front Desk Manager on Feb 27, 2024
Dear Margaret, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!
Response from Alana C., Front Desk Manager on Jan 31, 2024
Dear Jennifer,Thank you for your feedback during your stay at our property, as it is important to us. I am happy to know that overall, you enjoyed your stay at the property. However, we did fall short somewhere, and I do apologize for not meeting your expectations. I would welcome the opportunity to speak with your further regarding your stay and what we can do to improve. If there is anything that would make your stay better, please let us know, and we will make it right. Guaranteed!
Response from Alana C., Front Desk Manager on Jan 19, 2024
Dear Lisa, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 Good
Pablo
Jan 8, 2024
Pablo
Stayed 1 night in Jan 2024
Response from Alana C., Front Desk Manager on Jan 31, 2024
Dear Pablo,Thank you for your feedback during your stay at our property, as it is important to us. I am happy to know that overall, you enjoyed your stay at the property. However, we did fall short somewhere, and I do apologize for not meeting your expectations. I would welcome the opportunity to speak with your further regarding your stay and what we can do to improve. If there is anything that would make your stay better, please let us know, and we will make it right. Guaranteed!
Great! The only thing was the pillows could have been better.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Alana Crear, Front Desk Supervisor on Dec 23, 2023
Dear Anonymous:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana C.
The hotel and property is absolutely beautiful. The mattress was hard as a rock. The water pressure would go from high to low while showering.
Michelle
Stayed 1 night in Dec 2023
Response from Gwen on Dec 18, 2023
Dear Michelle,Thank you for your feedback during your stay at our property, as it is important to us. I am happy to know that you are happy with the look of the property. However, I do apologize for not meeting your expectations regarding the mattress and water pressure. Our team will address these issues, although the mattress is Hilton Brand Standard, and continue to work to exceed your expectations for future stays. If you need anything that would make your stay better, please let us know, and we will make it right.G. StallworthFront Desk Manager,Hilton Garden Inn, Pascagoula, MS
Dear Paul, Thank you for your feedback regarding your recent stay with us. We are happy that you found Hilton Garden Inn, Pascagoula, MS, to your liking. Our goal is to exceed every guest's expectation, and if there is anything that we can do to make your stay even better please let us know.G. StallworthFront Desk Manager,Hilton Garden Inn, Pascagoula, MS
4/10 Poor
John
Dec 17, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Beds awful
Overall the hotel is nice and clean. But the beds are awful. It’s like sleeping on a park bench. I woke up from what little sleep I had, with aches all over my body. I would not stay here again, I expected a lot better from a Hilton property.
John
Stayed 1 night in Dec 2023
Response from Gwen on Dec 18, 2023
Dear John,Thank you for your feedback regarding your stay at our property, as it is important to us. I am sorry to hear that we did not exceed your expectations, because our goal is to exceed every guest's expectation. The mattresses in the rooms on property are Hilton Brand Standard. Nevertheless, we are sorry that you have chosen not to stay at our hotel again. Thank you again for staying with us and if ever you change your mind, please let us know.G. StallworthFront Desk Manager,Hilton Garden Inn, Pascagoula, MS
10/10 Excellent
AIJALON
Dec 4, 2023
AIJALON
Stayed 1 night in Dec 2023
Response from Alana Crear, Front Desk Supervisor on Dec 24, 2023
Dear Aijalon, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Alana Crear, Front Desk Supervisor on Nov 24, 2023
Dear Jay:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana C.
Response from Alana Crear, Front Desk Supervisor on Nov 14, 2023
Dear Carolyn:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana C.Front Desk Supervisor
10/10 Excellent
Brenda
Nov 12, 2023
Brenda
Stayed 1 night in Nov 2023
Response from Alana Crear, Front Desk Supervisor on Dec 14, 2023
Dear Brenda:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana C.
Response from Alana Crear, Front Desk Supervisor on Nov 3, 2023
Dear Tiffanie:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Response from Alana Crear, Front Desk Supervisor on Nov 3, 2023
Dear Tiffanie:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
We didn't know exactly what to expect, but we're very impressed by the condition of the hotel, friendly service, cleanliness, and food quality in the restaurant
John
Stayed 1 night in Oct 2023
Response from Gwen, Front Desk Manager on Oct 29, 2023
Dear Mr. John, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
6/10 Okay
Pebbles
Traveled with family
Oct 27, 2023
Liked: Staff & service
could’ve been a little cleaner.
Pebbles
Stayed 2 nights in Oct 2023
Response from Alana Crear, Front Desk Supervisor on Oct 28, 2023
Dear Pebbles:I am sorry you found your linens unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Response from Alana Crear, Front Desk Supervisor on Oct 20, 2023
Dear Randal:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
10/10 Excellent
Gina
Oct 18, 2023
Gina
Stayed 4 nights in Oct 2023
Response from Alana Crear, Front Desk Supervisor on Nov 7, 2023
Dear Gina:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
8/10 Good
Verified traveler
Business traveler
Oct 11, 2023
Liked: Staff & service
Verified traveler
Stayed 4 nights in Oct 2023
Response from Alana Crear, Front Desk Supervisor on Oct 12, 2023
Dear Anonymous:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
10/10 Excellent
Martha
Traveled with family
Oct 9, 2023
Liked: Amenities
courteoys and efficient check in and checkout
Martha
Stayed 1 night in Oct 2023
Response from Gwen, Front Desk Manager on Oct 9, 2023
Dear Martha,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
thomas
Oct 8, 2023
thomas
Stayed 1 night in Oct 2023
Response from Gwen, Front Desk Manager on Oct 29, 2023
Dear Mr. Thomas,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Christopher
Oct 1, 2023
Great stay very nice people
Christopher
Stayed 1 night in Sep 2023
Response from Gwen, Front Desk Manager on Oct 2, 2023
Dear Mr. Christopher,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10. Would go back again if I was in the area. Front desk was very friendly. Mrs Gwen has jokes! Room was clean. Air conditioner was cold. Beds were soft and the pillows were decent. I was directly across from the elevator and didn't hear anybody all night. Coffee could have been better, but it's a hotel so it was expected to taste like hotel coffee. Good drink and snack selection at the front desk. Even had a couple of decent beers!
Matthew
Stayed 1 night in Sep 2023
Response from Alana Crear, Front Desk Supervisor on Sep 30, 2023
Dear Matthew:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear
Response from Alana Crear, Front Desk Supervisor on Sep 19, 2023
Dear Frederick:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear
The staff was excellent; they made you feel welcome. The housekeeper was amazing
Tiffanie
Stayed 2 nights in Sep 2023
Response from Alana Crear, Front Desk Supervisor on Sep 13, 2023
Dear Tiffanie:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear
Everything was great except the restaurant breakfast food wasn’t good all
Estella
Stayed 2 nights in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Sep 5, 2023
Dear Estella:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with breakfast. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Response from Alana Crear, Front Desk Supervisor on Sep 5, 2023
Dear Caitlin:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Response from Alana Crear, Front Desk Supervisor on Aug 30, 2023
Dear Crystal:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Front desk staff exceptional. Bar staff friendly. Overall first impression very good. Didn’t get to enjoy the restaurant. Convenient location. Easy parking. Rooms generous. Everything appeared clean. Layout of room functional. Location near everything. Nice to have a restaurant and bar.
Jon
Stayed 1 night in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 29, 2023
Dear Jon:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Best in show place to stay, with all the on-site conveniences.
James Christopher
Stayed 2 nights in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 29, 2023
Dear James Christopher:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Response from Alana Crear, Front Desk Supervisor on Aug 24, 2023
Dear Philip:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Response from Alana Crear, Front Desk Supervisor on Aug 15, 2023
Dear Brian:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear
Response from Alana Crear, Front Desk Supervisor on Aug 15, 2023
Dear Jose De:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear
Response from Alana Crear, Front Desk Supervisor on Aug 8, 2023
Dear Pamela:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear
8/10 Good
Andrew
Aug 2, 2023
Andrew
Stayed 1 night in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 24, 2023
Dear Andrew:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Response from Alana Crear, Front Desk Supervisor on Aug 1, 2023
Dear Michael:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
2/10 Terrible
Sumoci
Traveled with family
Jul 27, 2023
Disliked: Staff & service, room comfort
Sumoci
Stayed 2 nights in Jul 2023
Response from Alana Crear, Front Desk Supervisor on Aug 1, 2023
Dear Sumoci:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy during your stay. I would welcome the opportunity to speak with you regarding your experience, so I can address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Response from Alana Crear, Front Desk Supervisor on Jul 25, 2023
Dear Kenneth:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear
10/10 Excellent
Debbie
Jul 9, 2023
Debbie
Stayed 1 night in Jul 2023
Response from Alana Crear, Front Desk Supervisor on Jul 11, 2023
Dear Debbie:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
Dear Robert Carver:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, Ms, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
James
Jul 2, 2023
James
Stayed 2 nights in Jun 2023
Response from Alana Crear, Front Desk Supervisor on Jul 25, 2023
Dear James:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear
Response from Alana Crear, Front Desk Supervisor on Jun 27, 2023
Dear Pamela:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Pascagoula to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana
10/10 Excellent
Rachel
Jun 26, 2023
Rachel
Stayed 3 nights in Jun 2023
Response from Gwen on Jul 3, 2023
Dear Robert Carver:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, Ms, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Response from Alana Crear, Front Desk Supervisor on Jun 22, 2023
Dear Toby:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana
10/10 Excellent
Don
Jun 15, 2023
Don
Stayed 3 nights in Jun 2023
Response from Alana Crear, Front Desk Supervisor on Jul 11, 2023
Dear Don:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor
10/10 Excellent
Terry
Jun 8, 2023
Terry
Stayed 1 night in Jun 2023
Response from Gwen on Jul 3, 2023
Dear Robert Carver:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, Ms, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
4/10 Poor
Jessica
May 31, 2023
Jessica
Stayed 2 nights in May 2023
Response from Alana Crear, Front Desk Supervisor on Jun 22, 2023
Dear Jessica:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana