Front of property

Reviews of Hilton Garden Inn Pascagoula

3 out of 5
Hilton Garden Inn Pascagoula
2703 Denny Ave, Pascagoula, MS

Reviews

8.8

Excellent

Rating 10 - Excellent. 356 out of 587 reviews" "
Rating 8 - Good. 137 out of 587 reviews" "
Rating 6 - Okay. 50 out of 587 reviews" "
Rating 4 - Poor. 19 out of 587 reviews" "
Rating 2 - Terrible. 25 out of 587 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The food in the restaurant was amazing and staff was friendly.
Stayed 1 night in Mar 2024
Response from Alana C., Front Desk Manager on Mar 17, 2024
Dear Tanya,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean, and close to restaurants.
Stayed 2 nights in Mar 2024
Response from Alana Crear, Front Desk Manager on Mar 9, 2024
Dear Eric,Thank you for your feedback during your stay at our property, as it is important to us. I am happy to know that overall, you enjoyed your stay at the property. However, we did fall short somewhere, and I do apologize for not meeting your expectations. I would welcome the opportunity to speak with your further regarding your stay and what we can do to improve. If there is anything that would make your stay better, please let us know, and we will make it right. Guaranteed!

10/10 Excellent

Rossiel

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s great good location and great staff very friendly and Attentive to the guests needs.
Stayed 1 night in Feb 2024
Response from Alana C., Front Desk Manager on Mar 4, 2024
Dear Rossiel, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!

10/10 Excellent

Margaret

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Even our 7lb Yorkie enjoyed the stay!
Stayed 1 night in Feb 2024
Response from Alana C., Front Desk Manager on Feb 27, 2024
Dear Margaret, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alana C., Front Desk Manager on Jan 31, 2024
Dear Jennifer,Thank you for your feedback during your stay at our property, as it is important to us. I am happy to know that overall, you enjoyed your stay at the property. However, we did fall short somewhere, and I do apologize for not meeting your expectations. I would welcome the opportunity to speak with your further regarding your stay and what we can do to improve. If there is anything that would make your stay better, please let us know, and we will make it right. Guaranteed!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alana C., Front Desk Manager on Jan 19, 2024
Dear Lisa, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Pablo

Stayed 1 night in Jan 2024
Response from Alana C., Front Desk Manager on Jan 31, 2024
Dear Pablo,Thank you for your feedback during your stay at our property, as it is important to us. I am happy to know that overall, you enjoyed your stay at the property. However, we did fall short somewhere, and I do apologize for not meeting your expectations. I would welcome the opportunity to speak with your further regarding your stay and what we can do to improve. If there is anything that would make your stay better, please let us know, and we will make it right. Guaranteed!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! The only thing was the pillows could have been better.
Stayed 2 nights in Dec 2023
Response from Alana Crear, Front Desk Supervisor on Dec 23, 2023
Dear Anonymous:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana C.

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and property is absolutely beautiful. The mattress was hard as a rock. The water pressure would go from high to low while showering.
Stayed 1 night in Dec 2023
Response from Gwen on Dec 18, 2023
Dear Michelle,Thank you for your feedback during your stay at our property, as it is important to us. I am happy to know that you are happy with the look of the property. However, I do apologize for not meeting your expectations regarding the mattress and water pressure. Our team will address these issues, although the mattress is Hilton Brand Standard, and continue to work to exceed your expectations for future stays. If you need anything that would make your stay better, please let us know, and we will make it right.G. StallworthFront Desk Manager,Hilton Garden Inn, Pascagoula, MS

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gwen on Dec 18, 2023
Dear Paul, Thank you for your feedback regarding your recent stay with us. We are happy that you found Hilton Garden Inn, Pascagoula, MS, to your liking. Our goal is to exceed every guest's expectation, and if there is anything that we can do to make your stay even better please let us know.G. StallworthFront Desk Manager,Hilton Garden Inn, Pascagoula, MS

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beds awful
Overall the hotel is nice and clean. But the beds are awful. It’s like sleeping on a park bench. I woke up from what little sleep I had, with aches all over my body. I would not stay here again, I expected a lot better from a Hilton property.
Stayed 1 night in Dec 2023
Response from Gwen on Dec 18, 2023
Dear John,Thank you for your feedback regarding your stay at our property, as it is important to us. I am sorry to hear that we did not exceed your expectations, because our goal is to exceed every guest's expectation. The mattresses in the rooms on property are Hilton Brand Standard. Nevertheless, we are sorry that you have chosen not to stay at our hotel again. Thank you again for staying with us and if ever you change your mind, please let us know.G. StallworthFront Desk Manager,Hilton Garden Inn, Pascagoula, MS

10/10 Excellent

AIJALON

Stayed 1 night in Dec 2023
Response from Alana Crear, Front Desk Supervisor on Dec 24, 2023
Dear Aijalon, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and roomy
Stayed 1 night in Nov 2023
Response from Alana Crear, Front Desk Supervisor on Nov 24, 2023
Dear Jay:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana C.

10/10 Excellent

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alana Crear, Front Desk Supervisor on Nov 14, 2023
Dear Carolyn:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana C.Front Desk Supervisor

10/10 Excellent

Brenda

Stayed 1 night in Nov 2023
Response from Alana Crear, Front Desk Supervisor on Dec 14, 2023
Dear Brenda:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana C.

10/10 Excellent

Tiffanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 1 night in Oct 2023
Response from Alana Crear, Front Desk Supervisor on Nov 3, 2023
Dear Tiffanie:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Tiffanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and the food
Stayed 1 night in Oct 2023
Response from Alana Crear, Front Desk Supervisor on Nov 3, 2023
Dear Tiffanie:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't know exactly what to expect, but we're very impressed by the condition of the hotel, friendly service, cleanliness, and food quality in the restaurant
Stayed 1 night in Oct 2023
Response from Gwen, Front Desk Manager on Oct 29, 2023
Dear Mr. John, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Pebbles

Traveled with family
Liked: Staff & service
could’ve been a little cleaner.
Stayed 2 nights in Oct 2023
Response from Alana Crear, Front Desk Supervisor on Oct 28, 2023
Dear Pebbles:I am sorry you found your linens unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Randal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alana Crear, Front Desk Supervisor on Oct 20, 2023
Dear Randal:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Gina

Stayed 4 nights in Oct 2023
Response from Alana Crear, Front Desk Supervisor on Nov 7, 2023
Dear Gina:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Alana Crear, Front Desk Supervisor on Oct 12, 2023
Dear Anonymous:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Martha

Traveled with family
Liked: Amenities
courteoys and efficient check in and checkout
Stayed 1 night in Oct 2023
Response from Gwen, Front Desk Manager on Oct 9, 2023
Dear Martha,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

thomas

Stayed 1 night in Oct 2023
Response from Gwen, Front Desk Manager on Oct 29, 2023
Dear Mr. Thomas,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Christopher

Great stay very nice people
Stayed 1 night in Sep 2023
Response from Gwen, Front Desk Manager on Oct 2, 2023
Dear Mr. Christopher,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Would go back again if I was in the area. Front desk was very friendly. Mrs Gwen has jokes! Room was clean. Air conditioner was cold. Beds were soft and the pillows were decent. I was directly across from the elevator and didn't hear anybody all night. Coffee could have been better, but it's a hotel so it was expected to taste like hotel coffee. Good drink and snack selection at the front desk. Even had a couple of decent beers!
Stayed 1 night in Sep 2023
Response from Alana Crear, Front Desk Supervisor on Sep 30, 2023
Dear Matthew:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean
Stayed 1 night in Sep 2023
Response from Alana Crear, Front Desk Supervisor on Sep 19, 2023
Dear Frederick:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear

10/10 Excellent

Tiffanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent; they made you feel welcome. The housekeeper was amazing
Stayed 2 nights in Sep 2023
Response from Alana Crear, Front Desk Supervisor on Sep 13, 2023
Dear Tiffanie:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear

8/10 Good

Estella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the restaurant breakfast food wasn’t good all
Stayed 2 nights in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Sep 5, 2023
Dear Estella:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with breakfast. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

4/10 Poor

Caitlin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Sep 5, 2023
Dear Caitlin:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

2/10 Terrible

crystal

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No toilet paper!
Stayed 1 night in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 30, 2023
Dear Crystal:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turned out pleasing
Front desk staff exceptional. Bar staff friendly. Overall first impression very good. Didn’t get to enjoy the restaurant. Convenient location. Easy parking. Rooms generous. Everything appeared clean. Layout of room functional. Location near everything. Nice to have a restaurant and bar.
Stayed 1 night in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 29, 2023
Dear Jon:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

James Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Best in show place to stay, with all the on-site conveniences.
Stayed 2 nights in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 29, 2023
Dear James Christopher:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 24, 2023
Dear Philip:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great property. Staff is great as well.
Stayed 3 nights in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 15, 2023
Dear Brian:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear

10/10 Excellent

Jose De

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite housekeeping people
Stayed 4 nights in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 15, 2023
Dear Jose De:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 8, 2023
Dear Pamela:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear

8/10 Good

Andrew

Stayed 1 night in Aug 2023
Response from Alana Crear, Front Desk Supervisor on Aug 24, 2023
Dear Andrew:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alana Crear, Front Desk Supervisor on Aug 1, 2023
Dear Michael:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

2/10 Terrible

Sumoci

Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Alana Crear, Front Desk Supervisor on Aug 1, 2023
Dear Sumoci:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy during your stay. I would welcome the opportunity to speak with you regarding your experience, so I can address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Kenneth, Mount Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent staff.
Stayed 1 night in Jul 2023
Response from Alana Crear, Front Desk Supervisor on Jul 25, 2023
Dear Kenneth:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear

10/10 Excellent

Debbie

Stayed 1 night in Jul 2023
Response from Alana Crear, Front Desk Supervisor on Jul 11, 2023
Dear Debbie:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Quite, comfortable stay.
Stayed 1 night in Jul 2023
Response from Gwen on Jul 3, 2023
Dear Robert Carver:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, Ms, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

James

Stayed 2 nights in Jun 2023
Response from Alana Crear, Front Desk Supervisor on Jul 25, 2023
Dear James:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana Crear

10/10 Excellent

Pamela

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alana Crear, Front Desk Supervisor on Jun 27, 2023
Dear Pamela:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Pascagoula to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana

10/10 Excellent

Rachel

Stayed 3 nights in Jun 2023
Response from Gwen on Jul 3, 2023
Dear Robert Carver:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, Ms, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Toby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alana Crear, Front Desk Supervisor on Jun 22, 2023
Dear Toby:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana

10/10 Excellent

Don

Stayed 3 nights in Jun 2023
Response from Alana Crear, Front Desk Supervisor on Jul 11, 2023
Dear Don:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, MS to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana CrearFront Desk Supervisor

10/10 Excellent

Terry

Stayed 1 night in Jun 2023
Response from Gwen on Jul 3, 2023
Dear Robert Carver:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn, Pascagoula, Ms, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Jessica

Stayed 2 nights in May 2023
Response from Alana Crear, Front Desk Supervisor on Jun 22, 2023
Dear Jessica:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Alana