Ratings based on 170 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Seattle, WA

Under construction?!!

Posted Aug 3, 2017
Pros: Location was convenient & lots of amenities were close
Cons: it's a basic hotel room - maybe the remodel will help
The 'lobby' was located in an obscure hallway off to side -- having to unload my car from there was VERY inconvenient and cumbersome The sheets on my bed, while clean, were 'pilled' and NOT smooth/comfortable -- it was late when I got to bed, but should have called them to complain anyway. Not impressed with the breakfast - but again, under construction, so that too was tucked away... The fact it was under construction would have impacted my choice if I had known -- not (in my opinion) worth the money.
Comment from Hotel Management
Aug 10, 2017 by Kristina, Hotel Management
Hello Viv, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all.
4 out of 5
by A verified traveler

Satisfied

Posted Jul 17, 2017 on Hotels
The hotel was in the middle of renovations, but it wasn't an inconvenience to our family or our stay. We enjoyed our stay.
Comment from Hotel Management
Aug 10, 2017 by Kristina, Hotel Management
Hello, Thank you for your review. I'm glad our renovation didn't hinder your stay. We hope you'll be back soon to see the finished product!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable

Posted May 9, 2017
It was very comfortable and the staff was helpful the pool was great
Comment from Hotel Management
May 11, 2017 by Kristina C., Hotel Management
Hello, Thank you for your review. I'm glad you enjoyed our pool and the staff was helpful! We hope to see you again soon!
5 out of 5
by Vilaxonh

Pretty good stat.

Posted Apr 24, 2017 on Hotels
It was great. Had a problem trying to control thermostats.
Comment from Hotel Management
May 4, 2017 by Kristina, Hotel Management
Hello Vilaxonh, Thank you for your 5 star review. I'm glad that you enjoyed your stay. I apologize that you were having an issue with your thermostats. We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff!

Posted Feb 13, 2017
I booked this hotel through Expedia and booked the wrong room. The hotel staff switched me to a more desirable room for a cheaper price! Good breakfast and pool!
Comment from Hotel Management
Feb 16, 2017 by Kristina, Hotel Management
Hello, Thank you for your kind words. I'm glad we were able to accommodate you! Please give us a call the next time you're in Pasco. We would love to have you back!
5 out of 5
by Bryon

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Hello Bryon, Thank you for the rating. We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from tri cities, wa

Good hotel, close to shopping

Posted Dec 29, 2016
Very friendly staff. Even took our family photo in front of Christmas tree. Only bad part of stay, was breakfast was skimpy. Person in charge was not keeping up with keeping food filled.
5 out of 5
by LaShell

More than 5 Stars

Posted Dec 23, 2016 on Hotels
I booked this stay since it was close to the airport where we were scheduled to pick up my daughter and granddaughter. From the time I checked in until checkout the staff was super friendly and very professional. Front desk staff offered to pick up family from the airport and stated we could ride along. Unfortunately their flight got redirected to Yakima the next morning so we did not utilize the shuttle. The fitness center was a great way for me to work off the nervous energy of the flight delay, so glad it was 24hrs, clean and safe. The bed was very comfortable and the room was nice and clean.The breakfast was fantastic. I can not wait to book another night for just my husband and myself.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Hello LaShell, Thank you very much for your kind words about our hotel. Our staff will be excited to know they were able to make your stay exceed expectations. We strive to make all our guests feel welcome and at home. Please give us a call the next time you're coming to Pasco. We would love to have you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

I had a nice stay!

Posted Nov 27, 2016
Pros: The staff was pleasant.
Cons: The hot tub temperature could be hotter.
The manager Amy was very nice and accommodating. I had a lovely experience.
Comment from Hotel Management
Nov 28, 2016 by Kristina, Hotel Management
Hello Joyce, Thank you for your kind words. We're glad you had a good time at our hotel. Amy will be pleased to know she made a great impression. Please come see us the next time you're in town!
1 out of 5
by A verified traveler from US

Rude staff

Posted Oct 29, 2016
Went to get breakfast on a Monday not realizing it closed earlier than the Sundsy we stayed there. Got down there hotel staff said it ended at 9:30, it was 9:31!!! Front hotel staff doesn't know anything.
Comment from Hotel Management
Oct 31, 2016 by Kristina, Hotel Management
Hello Aileen, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.