Ratings based on 1,009 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC Canada

Nice and neat heritage hotel close to everything.

Posted Nov 5, 2017
Pros: the place is classy and the staff are nice.
Cons: changing the check-in time to 1:00 pm and that the hotel can accommodate early comers/clients
Location: nice location and close to tourist spots.
I wish that hotels in Mexico can change their check-in time like in the USA and Canada to 12:00 or 1:00 and that they can accommodate clients even before that times. Just a brief note of my experiece - I arrived at the Mexican airport at about 4:00 am after 12 hours of travelling -tired and hungry, waited at the airport for day lights, took a taxi to the hotel (prepaid) hoping that we would be accommodated before the check-in time at 3:00. We weren't, so we just walked around the paseo as the staff told us, took a breakfast but I was feeling very bad, shaking and vomiting, yeah, at 65 years old, I don't have that enough energy.
4 out of 5
Recommended
for Everyone
by A verified traveler from panama, panama

Nice hotel staff

Posted Oct 31, 2017
The peoples that work in this hotel are excellent. There is no doubt that they strive to assist you 100%
Comment from Hotel Management
Oct 31, 2017 by Liliana S, Hotel Management
Dear Mr Ricky! It is a pleasure for us to receive news from our guests, thank you very much for the time dedicated to answer our survey and share your experience with us. As your hosts, We appreciate that you had an unforgettable stay and that the result was with great satisfaction. On behalf of all the collaborators, We greatly appreciate your preference. For us it is a pleasure to serve You, We hope that in the near future We will do it again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix USA

Best place in the center of things

Posted Oct 17, 2017
Pros: Convenience, staff, and charm. Restaurant and coffee bar are nice as well. I mentioned the staff--so friendly and accommodating.
Cons: Rooms could be a bit bigger, but there is nothing you can really do about that as the building is only so big.
Location: You can walk to almost anything--Reforma, Bosque de Chapultepec, Zona Rosa, Centro Historico.
This is our second time at Emporio. The staff is wonderful. You can't beat the location, and the hotel has a lot of charm as it is not a mega-chain.
Comment from Hotel Management
Oct 18, 2017 by Liliana S, Hotel Management
Good Morning Mrs Jon and Jorge Receive a warm greeting, It is a pleasure for us to receive news from our guests, thank you very much for the time dedicated to answer our survey and share your experience with us. As your hosts, We appreciate that you had an unforgettable stay and that the result was with great satisfaction. On behalf of all the collaborators we greatly appreciate your preference. For us it is a pleasure to serve You, We hope that in the near future We will do it again. Cordially,
3 out of 5
by A verified traveler from Dominican Republic

Hotel in the heart of CDMX

Posted Sep 23, 2017
Pros: Location Cleanliness Staff Cons: Room too small "Double bed" too small and uncomfortable. I could not sleep at all. Overpriced in-room drinks (such as water) No heater Breakfast buffet was ok Dinner at the hotel was horrible. Just don't. After the earthquake the hotel was in really bad shape. We picked up our stuff and went to the airport as soon as possible. The staff was very helpful during such bad situation, yet, they still charged the night even though the room was a mess (almost destroyed), so we left one day before we were supposed to.
Comment from Hotel Management
Oct 6, 2017 by Liliana S, Hotel Management
Dear guest, please accept our apologies for not meeting our expectation. We realize our customers are seasoned travelers and always require the best and know what to expect. In that sense. We are working very hard and with these changes we look forward to continue being your lodging place when visiting Mexico City. We hope we may have another opportunity of serving you and that you may check our improvements.
3 out of 5
by A verified traveler from Arkansas

Hotel for Locals

Posted Sep 14, 2017
Pros: Location
Cons: It seems that this hotel is for locals - you could not exchange dollars which is important for a traveling customer.
It seems that this hotel is for locals - you could not exchange dollars which is important for a traveling customer. The process of having your account "cerrada" closed means that you cannot charge your room. I did not understand this and had to open so I could. To appeal to international customers you should learn what international hotels have as services. Did like the rooms they were clean and functional on the small side. Most people at the hotel were very helpful.
Comment from Hotel Management
Sep 27, 2017 by Liliana S, Hotel Management
Dear guest, thank you very much for your feedback. We apoligize for the inconvenience, we are working in this case to improve our service. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
Went to take care of business 1 night stay, buffet is great better than room service food I suppose ordered fajitas & fries 300 it was enough if I wasn't hungry but that's how they roll Room has A/C though not sure the heater works correctly didn't have patience to call room service again. Great stay thankyou
Comment from Hotel Management
Sep 27, 2017 by Liliana S, Hotel Management
Dear guest, thank you very much for your comments. I hope see you in your next visit to Mexico City. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from chihuahua

Posted Sep 12, 2017
Rooms are to small,Beds are to small, other then that hotel very nice, clean great amenities. Great staff. Great location felt very safe. Great area.
Comment from Hotel Management
Sep 13, 2017 by Liliana S, Hotel Management
Dear Jose, thank you very much for your feedback. It is a pleasure to server you. Have an excellent day Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from las vegas nv

Nice hotel, small but centric location.

Posted Sep 6, 2017
Front desk need to work on manners. Bellmans are very nice and helpful. I'll give a high five to the bartenders and waiters. Special mention to our driver Antonio, punctual, professional and helpful.
Comment from Hotel Management
Sep 9, 2017 by Liliana S, Hotel Management
Dear guest, thank you very much! We appreciate your feedback and please rest assured we consider seriously your comments about the front desk service. Our main goal is to create an excellent stay but in this time we believe we fell short. We look forward to another opportunity of serving you, so that you may check our improvements. Best regards
4 out of 5
by A verified traveler from Las vegas

Nice hotel great atmosphere uncomfortable bed

Posted Sep 6, 2017
Pros: room very clean , staff very attentive,
Cons: Mattress need serious improvement I could not sleep was turning all night it was very disappointing
Location: relatively close to restaurant, parks, and many tourist attractions
service was great, staff were exceptional, rooms were very clean fresh linen every day wonderful. The only complaint I have is their bed is very uncomfortable could not sleep turn and turn all night will consider returning if bed improvements were made. That is the hole purpose of a hotel to have a good night sleep and get your rest. without comfortable beds it doesn't matter if the staff is great or the rooms are clean. Thank you
Comment from Hotel Management
Sep 9, 2017 by Liliana S, Hotel Management
Dear Mr Victor, thank you very much! We appreciate your feedback and please rest assured we consider seriously your comments. Our goal is to create an excellent stay but in this time we believe we fell short. We look forward to another opportunity of serving you, so that you may check our improvements. Best regards
3 out of 5
by A verified traveler from costa rica

Average.

Posted Sep 5, 2017
The staff was nice. The room and the bed too small. However it was clean. The wifi ok. The restaurante menu very limited.The location was very convinient. The lobby is nice however the halls are small and low celings.
Comment from Hotel Management
Sep 9, 2017 by Liliana S, Hotel Management
Dear guest, Thank you very much! We appreciate your feedback and please rest assured we consider seriously your comments. Our goal is to create an excellent stay but in this time we believe we fell short. We look forward to another opportunity of serving you, so that you may check our improvements. Best regards