Ratings based on 231 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best+Hotel+in+Mexico+City+

Posted Aug 17, 2017
The+St+Regis+Mexico+is+the+best+hotel+in+Mexico+City.++The+service+is+second+to+none+and+the+facilities+are+outstanding.+++From+the+moment+you+come+into+the+hotel+you+are+made+to+feel+special.++The+room+is+so+nicely+decorated+and+the+gym+and+spa+are+sublime.+I+have+stayed+here+for+business+and+also+recently+took+my+partner+there+for+a+special+occasion.++Would+strongly+recommend+it.++Location+wise+the+JW+Marriott+is+better+as+more+things+around+walking+distance%2C+but+the+hotel+amenities+themselves+are+unbeatable.+
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel & good location.

Posted Aug 6, 2017
What I like this hotel are good location for restaurants & tourbus. It's safe area that you can walk at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Excellent hotel!

Posted Jul 12, 2017
Everything about this hotel was excellent except the food which was not as good as I expected; food was pricey but mediocre. The Spa, pool and jacuzzi were ok.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Ca

Safe and convenient Location

Posted Jul 11, 2017
Pros: Service, Staff, Pool...Location
We were welcomed with Champagne and felt like royalty from start to finish. We had a bad experience with our food at J&G Grill and management took care of the situation beyond our expectations. Emily Farca (Asst. Food and Beverage Director) and Horacio Olivares (Guest Recognition Manager) went above and beyond to make sure the issue was addressed and resolved in every way. We will definitely be back and will highly recommend this hotel to our friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!!! Great location and impecable service

Posted Jul 10, 2017
Great hotel with great service and over all excellent option
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco, ca

Amazing hotel!

Posted Jul 5, 2017
Great hotel, location and staff! The butler service is extremely helpful! I highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Gorgeous hotel with the best service! Will definitely be returning!
5 out of 5
Recommended
for Everyone
by A verified traveler from Reston

Nice hotel

Posted Jun 7, 2017
Pros: Location
Location: there are a lot of restaurants near by, reforma is really enjoyable to walk
the hotel is really nice, the ppl are really friendly and helpful.
5 out of 5
by Nathan

5 Star Hotel

Posted Apr 24, 2017 on Hotels
Amazing stay! Everyone went above and beyond! Great great hotel!
Comment from Hotel Management
May 10, 2017
Thank you so much for your comments, we are happy to see that you enjoyed your last stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Excellent location in the city centro!!

Posted Apr 19, 2017
Pros: The location!
Cons: It was perfect!
Location: Great park to walk around. It has a large zoo in the park and it's free. The lake has paddle boating. It's a 10-15 minute walk from the hotel.
The location was awesome and very safe. The room was large and very plush and modern. The staff were excellent and the b/fast was great with lots of choices...a la carte or buffet. The room was always cleaned daily, with a lot of comp water. The staff were very efficient and friendly. Great room service and restaurant dining. Will definitely recommend this hotel and will be back to stay here.
Comment from Hotel Management
May 10, 2017 by Roman Azuara | Community & Marketing Manager, Hotel Management
Dear chrissie, Thank you so much for your comments, we are pleased to see that you enjoyed your last stay with us, and also that you did have a chance to check the surroundings, the Chapultepec area is beautiful, with its own lake and America's only royal Castle. We are very proud of our dining options, all of them created by our Executive Chef Oscar Portal, who carefully picks each ingredient to provide an exquisite experience to our distinguish guests. We look forward to welcoming you back again soon.