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Just very good design, coupled with creativity and flair. The decor, friendly and helpful staff, fantastic variety at breakfast, and a location to die for.
The hotel is located in the center and walking distance to the central train station and all main attractions. There isn't any power outlet available for charging my phone. I needed to unplug a lamp to charge my phone. The internet is very unstable
Front desk did not have my reservation upon arrival. Room walls had some kind of fake aesthetic reconstruction panels. Back of TV remote was missing and did not work properly. When staff was called to assist, at the door the man attending asked why the television wasnt working. (That was why I called...) ...
Triple room so absurdly small that we could not open suitcases. Few very thin towels, not enough for 3 people--more like one person. Request for heat to be turned on ahead of 2am arrival with children (so room would be warm so they could sleep) ignored. Stone cold room, young night clerk with cold ...
Close to the metro and Madrid PA also known as Atocha Renfe. Lovely comfy bed, cool room. Coffee and tea facilities at reception and loads of cafes close by for breakfast. We walked to all the sights and loved every minute.
The hotel perhaps a bit worn but still a lovely place. It is perfectly located near the major museums. Price was reasonable for a Ritz. Staff was fantastic especially the concierge services.
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