Ratings based on 665 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
A hotel of only acceptable standard, without any particular good experience.
Comment from Hotel Management
Jun 27, 2017 by Jan Frimodig, Hotel Management
Dear Anonymous, Thank you very much for your stay and feedback. I hope next time we can exceed your expectations. Best regards Jan Frimodig Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Stdney

Older style hotel - next to convention centre

Posted Jun 3, 2017
Nice older style hotel. Great if you're attending a conference. Local public transport options are close by. Need to travel into city centre for restaurants and things to do.
Comment from Hotel Management
Jun 27, 2017 by Jan Frimodig, Hotel Management
Dear Nel, Thank you very much for your stay and feedback. I'm happy to tell you that our hotel will be fully renovated from February 2018 till January 2019. All hotel rooms and lobby area will be renovated. I hope to see you back in Helsinki after renovation! Best regards Jan Frimodig Front Office Manager
4 out of 5
by A verified traveler

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Apr 13, 2017 by Jan, Hotel Management
Hyvä asiakkaamme, kiitos vierailustanne ja hyvästä palautteestanne 4/5 tähteä. Tulkaa vieraaksemme pian uudelleen! Yst. terv. Kirsi Rissanen Vuoropäällikkö
5 out of 5
by Gabriela

Good service

Posted Mar 4, 2017 on Hotels
The stay was good, the restaurant offers good dinner options! Breakfast is pricy for what you get. Close to public transportation. Great staff.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Dear Gabriela, Thank you for your stay and thank you also for your great feedback. I am very happy to share this feedback with our all team members. It is always lovely to hear that you have got good service. I wish you welcome back again. BR Kirsi Rissanen Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location for boat show and airport

Posted Feb 17, 2017
Hotel staff amazing. Very helpful and very polite. Their English was outstanding Room cleaning could have been better. It was dusty No ventilation in room But great hotel
Comment from Hotel Management
Feb 28, 2017 by Kirsi Rissanen, Duty Manager, Hotel Management
Thank you very much for your feedback. I am very glad to hear that you have got good service with us. I am sorry that cleaning has not been as well done as it should be. 02/2018-12/2018 the whole hotel will be renovated and then we will also get air condition instead of central ventilation. I wish I will see you soon again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 25, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Hyvä vieraamme, Lämmin kiitos teille vierailustanne sekä hienosta palautteestanne. On ilo huomata, että olemme onnistuneet työssämme ja että olette viihtyneet luonamme tällä kertaa. Minulla on suuri ilo kiittää myös henkilökuntaamme puolestanne. Lämpimästi tervetuloa uudelleen. Kiitollisin terveisin, Armi Hatakka hotellinjohtaja
5 out of 5
by Aino from Richmond BC

Nice stay once again

Posted Aug 14, 2016 on Hotels
Very helpful and nice staff in the reception, extra coffee available in the room.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

attached to mesokesskos convention center

Posted Jul 13, 2016
Pros: very near convention center and accessible by tram and train
Cons: cleanliness, more amenities
efficient but lack staff to cover room requests and manage front desk transactions very convenient for meetings at the mesokesskos and accessible by tram to city center
Comment from Hotel Management
Jul 18, 2016 by Armi Hatakka, Hotel Management
Dear guest, thank you for your stay and for your very kind feedback even though we did not meet all your expectations this time. We do our very best in trying to man all shifts at the reception the best way possible by trying to figure out arrival times and the peek times for the service. I do apologize for any inconvenience caused this time. I do appreciate that you took the time to share your valued opinion in order to give us a chance to improve our services in the future too. Hoping you'll still be able to trust in our services in the future too. Kindest regards, Armi Hatakka General Manager
4 out of 5
by Leena

Posted Jul 1, 2016 on Hotels
Comment from Hotel Management
Jul 19, 2016 by Jan, Hotel Management
Hyvä asiakkaamme Leena, kiitos vierailustanne ja neljästä tähdestä. Toivon näkeväni teidät luonamme pian uudelleen. Hyvää kesää. Ystävällisin terveisin Kirsi Rissanen, asiakaspalveluvastaava