Worst experience ever
Posted Sep 13, 2014
We were under the impression that we were staying in 4* accommodation- the paszowska palace hotel, but we were actually put in the annex across the road, which apparently has a no star rating according to the staff. The place looked like a concrete prison from the outside. There was no lift, we were on the second floor and although the staff (two youngish ladies) offered to carry our cases upstairs (as is the hotel policy to carry bags to rooms), my father and husband politely declined as the cases were very heavy. The sheets on the beds had holes ripped in them, the wall paper was torn off the walls and dirty in places, the lamp in our room had a glass stem which was broken at the base with very sharp edges- a huge danger for my 2yr old daughter as it was within easy reach on the bedside table. Luckily I noticed it before she did! No hot drinks facilities in either the room or the building- the only available facilities for these were across the road in the paszowska palace actual hotel. No fridge in the rooms, as was advertised in the hotel literature. The tv in my parents' room did not work. The hotel clearly states that they allow cigar smoking within the bar of the hotel and as we are a family of non-smokers, we decided not to eat in the restaurant for this reason. There were two very large dogs (we assumed belonging to the hotel) freely wondering around the grounds between the hotel and annex and we saw dog poo on the path. We were sorely dissapointed with this hotel.