Ratings based on 235 Verified Reviews

3.6 out of 5
62% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from New Zealand

Never again

Posted Aug 23, 2017
First day there, had money stolen out of my room.... Management were disinterested in my plight and by no ways helpful..... Police were called and housekeeping and management interviewed......no outcome though..... If you do stay here be very wary of housekeeping and maintenance staff
Comment from Hotel Management
Aug 25, 2017 by Nicky, Hotel Management
Dear David, On behalf of Baumanburi Hotel, I pleased to inform you that after you informed your money missing from room no. 3307, The management team immediately checked CCTV and investigated housekeeping, Housekeeping strongly to informed back that she has nothing to do with this money and your onward that the money was place on table not inside the deposit box in room which we recommend to take you to the police station with hotel car. After you return with police our hotel staff asked what you want to do and your reply was your claim insurance when you return home with the police report. Best Regards, Chanissara O. Resident Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from perth wa

room for improvement

Posted Aug 12, 2017
Pros: location is one of the main points, massage and spa was on top of my like lists, room size was very good, room service was prompt ,
Cons: breakfast for westerners, more for children areas not being used could be transformed (kids club). entertainment live singer sings the same songs .
Location: next to otop market ,beach, jungceylon, bangla rd,Simon's, hard rock, malin market all within walking distance .
check in was fast, the young staff much friendlier than some of the old ones , stayed in a deluxe room 6 nights, plenty of room, little out dated and tired, stale smell in the room after the deodorant wares off, some mold in the bathroom, broken toilet seat, plug didn't work in the sink, some pool lights not working, pool bar ran out of stock just on happy hour? no bacon with breakfast and cold eggs, but the rest was fine? location was spot on. could do with a kids club ?
Comment from Hotel Management
Aug 18, 2017 by Nicky, Hotel Management
Dear Graham , Thank you very much for your feedback and for you mention that we will bring to improvement plan the and look forward to see you the next visit at Baumanburi Hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Yarrawonga, Victoria, Australia

Posted Jul 26, 2017
The reception staff are untrained, don't understand English well and are unable to help with requests
Comment from Hotel Management
Jul 29, 2017 by Nicky, Hotel Management
Dear Ron, Thank you for taking the time to share your feedback.For the reception staff which you mentions we will bring to our improving retrain plan. We look forward to having the pleasure of welcoming you back and assure you of our best attention. Yours Sincerely, Chanissara O. Resident Manager
5 out of 5
by A verified traveler

had a great time

Posted Jul 24, 2017 on Hotels
I had a very nice experience in this hotel... I was travelling with my little 3 kids and had a booking for 2 delux rooms but I found out that there are no connected rooms in this room type... the nice front desk gentleman talked to the manager and solved my problem by giving us an upgrade to the deluxe plus rooms (connected rooms)... I was very happy with this... thank u Bumanburi hotel hotel for making our stay great in patong if u want to rent a car AVIS office is in the hotel lobby
Comment from Hotel Management
Jul 29, 2017
Dear Sir/Madam, We would like to thank you for your comments regarding the services and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at Baumanburi Hotel. Yours sincerely, Chanissara O. Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Western Australia

Nice hotel, good size rooms

Posted Jul 17, 2017
Have stayed here a few times & never had a problem.
Comment from Hotel Management
Jul 29, 2017 by Nicky, Hotel Management
Dear Wendy, Thank you for taking the time to share your feedback. We appreciate your comments. We certainly look forward to welcoming you back in the very near future. Yours Sincerely, Chanissara O. Resident Manager
5 out of 5
by chihiro from pm

good location and value for money

Posted Jun 4, 2017 on Hotels
a nice hotel to stay....i will comeback next time
Comment from Hotel Management
Jul 1, 2017
Dear Chiniro, Thank you very much for staying with us and for your compliments. It is our pleasure to learn that your vacation with us was a nice trip to your vacation in Phuket, Thailand. We hope to see you, and welcome you to Baumanburi Hotel again on your next vacation in Patong. Yours sincerely, Chanissara O. Resident Manager
4 out of 5
by Stefan

This traveler left a rating score only Posted May 22, 2017 on Hotels
5 out of 5
by Scott

Great place to stay

Posted May 19, 2017 on Hotels
Great place to stay friendly staff, big rooms nice pool. Handy to beach and local attractions.
Comment from Hotel Management
Jul 1, 2017
Dear Scott, We would like to thank you for your comments regarding the services and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Baumanburi Hotel. Yours sincerely, Chanissara O. Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything!

Posted May 5, 2017 on Ebookers
Everything was perfect except we had noisy neighbors. I guess they were more than 4 people in one room. And were screaming and yelling non stop.
Comment from Hotel Management
Jul 1, 2017 by Nicky, Hotel Management
Dear Anonymous, Thank you very much for staying with us and for your compliments. It is our pleasure to learn that your vacation with us was a nice trip to your vacation in Phuket, Thailand.. For a noisy case which you mentions we will bring to our improving plan. We look forward to having the pleasure of welcoming you back and assure you of our best attention. Yours Sincerely, Chanissara O. Resident Manager
5 out of 5
by Sean

top hotel

Posted Apr 18, 2017 on Hotels
great location,nice breakfast,good price to rent scooter would highly recommend