Ratings based on 1,495 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Close to the beach and shopping centre

Posted Jul 22, 2017
Millennium hotel is an amazing hotel it is close to patong beach , shopping centre, many restaurant options and bangla street. They have very friendly and accomodating staff to always help you with enquiries.
2 out of 5
by A verified traveler from Perth Australia

This hotel is going downhill

Posted Jul 19, 2017
Pros: Close proximity to shopping, that's all.
Cons: All of the above complaints need to be addressed.
Location: Close to shopping and restaurants.
Under staffed hence the lack of service. Stayed here 2 years ago and staff then were more friendly and efficient. I suspect there is new management and the staff are over worked which would explain the change. Breakfast area is over crowded and food choice not a patch on previous visit. Despite all rooms being non smoking there was always a horrible cigarette smoke in our room, complained to reception but nothing happened.
1 out of 5
by A verified traveler from australia

This hotel is a really poor one.

Posted Jul 18, 2017
Pros: Location
Cons: Just about every aspect of this hotel needs work
Location: Central and perfect for shopping.
This hotel is very poorly managed with nothing working properly. Air conditioners making rooms freezing or swimming in water. Remotes dont work television bad pictures, things not replenished etc. The breakfast is just ok but no variety, staff in breakfast room do try hard but otherwise no one knows what they are doing, and dont try to help either. SPA very average. The place is badly in need of refurbishment . Food at pool is dreadful and drinks not made properly but very expensive for thailand. There are so so many better Hotels than this my advice is to not go there. How this place gets rated 5 star is beyond belief !
5 out of 5
Recommended
for Everyone
by A verified traveler from Pyeontak South Korea

Quick getaway in Phuket

Posted Jul 11, 2017
Pros: Location and friendly staff
Cons: Breakfast buffet was highly priced
Location: Great location and lots to do, such as shopping, tours and beach.
The hotel is very conveniently located and shopping was very nearby. Perfect location to stay in the City.
Comment from Hotel Management
Jul 27, 2017 by Patt, Hotel Management
Dear David, Thank you for your good comments. We are delighted that you had enjoyed your stay with us and came away with lasting impressions. We look forward to your return visit soon. Kind regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Nice hotel close to all the action

Posted Jul 6, 2017
Nice hotel close to bars, restaurants and malls. Staff was friendly
Comment from Hotel Management
Jul 27, 2017 by Patt, Hotel Management
Dear Frank, Thank you for your good comments. We are delighted that you had enjoyed your stay with us and came away with lasting impressions. We look forward to your return visit soon. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

near to shopping and restaurants.

Posted Jun 30, 2017
easy access to Junceylon shopping and plenty of restaurants from hotel. bangla street and beach about 10 mins. walk. courteous staffs and service was good. very spacious room except washbasin was outside the bathroom which i did not like it. breakfast was good. pool was fantastic also. enjoyed our stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Fantastic Hotel Location

Posted Jun 28, 2017
Pros: The friendly staff, the breakfast spread which was excellent and that it was just situated next to a huge shopping mall was just perfect.
Cons: The rooms and facility look tired and needs a facelift. There is also a very strong mouldy and damp smell upon entering the rooms which is appalling!
Location: The hotel is in a great location, walking distance to Patong Beach, Bangla Street and just beside the biggest shopping mall - Jungceylon.
Only upon check in that we knew that there is actually 2 hotels under this hotel name, Breach Front and Lakeside. We stayed at Lakeside which has a resort feel. Was given a welcome greeting from a cockroach climbing up our bed on our first night. The room had a very musky and mouldy smell which was terrible. Apart from that location was perfect, the hotel is just next to Jungceylon Mall which you can find everything you need there. Service from the staff is also good, look out for a young friendly gentleman who prepares excellent omelettes in the morning ( i think his name is Poppin).
Comment from Hotel Management
Jun 30, 2017 by Patt, Hotel Management
Dear Shaifudin, Thank you for sharing your recent stay experience. This has enabled us an opportunity to revalue and make improvement to the quality of our rooms. We have highlighted the concerns to our team, who will make every attempt to ensure all our guest rooms are functional and clean always. We are currently in process of a maintenance program to improve the overall quality of our rooms. Please accept our sincere apologies, and more importantly, our sincere rectification to the unpleasant experience. We appreciate your kind understanding. Kind regards, The Management
1 out of 5
by A verified traveler

Well located dirty hotel

Posted Jun 27, 2017
The room was one of most uncomfortable I have ever seen . Hygiene doesn't exist for this facility. Air conditioning is out dated runs ice cold or not at all . The room smells. The sink is in the bedroom and there is absolutely no light around . Basically this hotel is no where near a 5 stars that they claim to be . It was an amazingly terrible experience
Comment from Hotel Management
Jun 30, 2017 by Patt, Hotel Management
Dear Guest, We appreciate your effort in highlighting your recent experience at Millennium Resort Patong. This has enabled us an opportunity to revalue and make improvements to the areas highlighted including some of our systems and processes. Please allow us to reassure you that necessary actions are being taken to address with the appropriate training at the various levels and supervision for improvements. Please accept our sincere apologies. Thank you for your support and we hope that we may have an opportunity to welcome you back with refreshing changes. Kind regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Lahore pak

Excellent hotel great service best location

Posted Jun 26, 2017
I always stay in this hotel in phuket. The staff is great. Excellent location as its inside the mall and walking distance from bangla. Rooms are big and food is great. Will definitely stay here again. Staff at front desk was very helpful
Comment from Hotel Management
Jun 26, 2017 by Patt, Hotel Management
Dear M Fahd Khan, Thank you for your good comments. We are delighted that you had enjoyed your stay with us and came away with lasting impressions. We look forward to your return visit soon. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place and position.

Posted Jun 26, 2017
The hotel is next to jungceylon shopping mall. 5mins walking distance to banzam night market and patong chub street.
Comment from Hotel Management
Jun 29, 2017 by Patt, Hotel Management
Dear Guest, Thank you for your good comments. We are delighted that you had enjoyed your stay with us and came away with lasting impressions. We look forward to your return visit soon. Kind regards, The Management