Ratings based on 1,524 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Expat, Kuwait

Great Hotel in the middle of Everything!

Posted Sep 24, 2017
Pros: The two main things I liked about this hotel were the employees and the location!
Cons: Breakfast buffet was OK but always busy.
Location: Bangala Road! Red Hot Club has live bands every night and they were great! Eat at the fresh markets! Fresh seafood, great beef, pork, and chicken!
Fantastic family style hotel with great amenities. Check in was quick and the concierge brought our bags up while explaining the pool, breakfast, and the mall. The Mall is directly attached to the Hotel and the doors are locked at night. This makes it easy to get around if it is raining, Quick access to may bars, restaurants, and massage parlors. Walking and cab distance to everything, and cabs cost no more than 200thb to other shopping markets. Well worth the stay, I would stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel next to Jungceylon shopping center

Posted Sep 14, 2017
Pros: Proximity to Jungceylon. Staff. Nice pool.
Cons: Nothing
Location: Close to Jungceylon and ten minutes from the beach.
Nice, clean, safe hotel near the Jungceylon shopping center. There is a shuttle to the beach but it is only a ten minute walk. Friendly staff who are much improved from a few years ago. Current management is doing an excellent job.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cabana

Posted Sep 8, 2017
Best thing about this hotel was the Cabana pool access and location. An easy walk to the beach and attached to Jungceylon mall. We loved the way they provided fresh towels twice a day. Lots of variety for breakfas Would stay agin. On the downside room was quite dark and could have done with more lights. Check in occurred at the beachside part of the property as there are major works out the front of the Lakeside and our driver could not get anywhere close to the property to park
2 out of 5
by A verified traveler from Los Angeles, CA, USA

Disappointment for a 5 stars hotel

Posted Aug 28, 2017
Pros: Just location
Cons: Service and better star classification for the Beach building, definitely no 5 stars.
Hotel has 2 buildings and it's rated as a 5 star. We stayed at the Beach side which is nothing close to a 5 star. At best I would classify it as a 4 stars. Service was ok. They nickel and dime everything. Example, you check out a towel to take it to the beach and forgot to bring it back, they will charge you 600 baht for an old used towel. They don't even have a sign anywhere stating the policy. The positive part of the hotel is its location, next to a mall and a short walk to Patong beach.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Aug 19, 2017
Pros: Everything
Cons: Could do with a paint.
Location: The resort is attached to the shopping centre,good restaurants movies bowling. Five minute walk to beach.
The resort was in a great place in Patong,central to everything. Staff very friendly and helpful. Room very comfortable
Comment from Hotel Management
Aug 22, 2017 by Patt, Hotel Management
Dear Guest, Thank you for your good comments. We are delighted that you had enjoyed your stay with us and came away with lasting impressions. We look forward to your return visit soon. Kind regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

excellent position

Posted Aug 10, 2017
The staff is excellent your breakfast is very good overall I'll have to give it 10 out of 10
Comment from Hotel Management
Aug 22, 2017 by Patt, Hotel Management
Dear Philip, Thank you for sharing your feedback. We are delighted that you had enjoyed your stay with us. Your appreciation will be shared with our team members, which will be of great encouragement, as we continue to strive towards service levels which our guests will come away with positive impressions. We look forward to welcoming you and your wife back soon Kind regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Ok hotel - excellent location for shopping

Posted Aug 1, 2017
Initial room given was below standard (small, dark and overlooked a carpark) however after a few other room offers we were given a room that we were happy with. Hotel standard is ok probably a 4 star. Hotel needs renovation.
Comment from Hotel Management
Aug 3, 2017 by Patt, Hotel Management
Dear Dee, Thank you for your good comments. We are delighted that you had enjoyed your stay with us and came away with lasting impressions. We look forward to your return visit soon. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Close to the beach and shopping centre

Posted Jul 22, 2017
Millennium hotel is an amazing hotel it is close to patong beach , shopping centre, many restaurant options and bangla street. They have very friendly and accomodating staff to always help you with enquiries.
Comment from Hotel Management
Jul 27, 2017 by Patt, Hotel Management
Dear Nikka, Thank you for your good comments. We are delighted that you had enjoyed your stay with us and came away with lasting impressions. We look forward to your return visit soon. Kind regards, The Management
2 out of 5
by A verified traveler from Perth Australia

This hotel is going downhill

Posted Jul 19, 2017
Pros: Close proximity to shopping, that's all.
Cons: All of the above complaints need to be addressed.
Location: Close to shopping and restaurants.
Under staffed hence the lack of service. Stayed here 2 years ago and staff then were more friendly and efficient. I suspect there is new management and the staff are over worked which would explain the change. Breakfast area is over crowded and food choice not a patch on previous visit. Despite all rooms being non smoking there was always a horrible cigarette smoke in our room, complained to reception but nothing happened.
Comment from Hotel Management
Jul 27, 2017 by Patt, Hotel Management
Dear Jim, Greetings from Millennium Resort Patong! Thank you for your feedback during your recent stay. We regret that our service levels may have fallen short and would like to assure that the areas highlighted are being addressed for improvements ahead. Your feedback has been very helpful and has enabled us to review our processes in order to deliver quality service standards at all times. Kind regards, The Management
1 out of 5
by A verified traveler from australia

This hotel is a really poor one.

Posted Jul 18, 2017
Pros: Location
Cons: Just about every aspect of this hotel needs work
Location: Central and perfect for shopping.
This hotel is very poorly managed with nothing working properly. Air conditioners making rooms freezing or swimming in water. Remotes dont work television bad pictures, things not replenished etc. The breakfast is just ok but no variety, staff in breakfast room do try hard but otherwise no one knows what they are doing, and dont try to help either. SPA very average. The place is badly in need of refurbishment . Food at pool is dreadful and drinks not made properly but very expensive for thailand. There are so so many better Hotels than this my advice is to not go there. How this place gets rated 5 star is beyond belief !
Comment from Hotel Management
Aug 3, 2017 by Patt, Hotel Management
Dear Lyn, We appreciate your effort in highlighting your recent experience at Millennium Resort Patong. This has enabled us an opportunity to revalue and make improvements to the areas highlighted including some of our systems and processes. Please allow us to reassure you that necessary actions are being taken to address with the appropriate training at the various levels and supervision for improvements. Please accept our sincere apologies. Thank you for your support and we hope that we may have an opportunity to welcome you back with refreshing changes. Kind regards, The Management