Ratings based on 473 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

nice hotel , great staff , close to the beach

Posted Jun 25, 2017
Pros: view from room balcony , pools , restaurants and shops is of walking distance , friendly staff and chef was amazing
Cons: none
Location: 2 minutes away from beach , 5 minutes from shops
Great views from room overlooking the beach which is 2 minutes walking , nice swimming pools , great and extremely helpful staff , they engaged us as customer in honoring their hard working staff by giving them out certificates of appreciation which was really cool , cocktail party was a great idea , got us to know other families visiting the place , chef was so talented and extremely friendly , we loved all his creations. easy access to the market and restaurants nearby. GM introduced him self and offered help personally complimentary drinks were given , in addition to a gift tin the room, overall experience is fantastic definitely is the place to go in our next visit to Patong beach
5 out of 5
by A verified traveler

Best of both Worlds

Posted Apr 29, 2017 on Hotels
The Novotel Phuket Resort provides a great compromise between the comfort and facilities of a resort while offering the commodity of being right in town and next to the beach. We overall found Phuket to be an overcrowded, overpriced giant tourist trap, but this hotel ended up providing a great retreat from the madness of the place and saved our stay... I can't really fault it for much. The rooms are decent, we had a fantastic seaview and a balcony. The staff was very nice and helpful, the hotel restaurants are good and not that much more expensive than in town . The pools are nice, there are facilities and activities and a convenient shuttle into downtown. A few nagging details which could make it all even better: - The breakfast buffet's food quality leaves to be desired, especially the pastries, ironically. - OK, glass-walled bathrooms are in fashion... but why put the privacy curtain outside the bathroom? Whoever is in the bedroom decides if and when they want to see whoever's in the shower... It's just weird. - The internet connection is good, but you constantly need to re-logon by re-entering the password every time you move around the hotel. It's annoying. - The shuttle to downtown stops around 7pm... it would have been useful to have it running until later, even at a reduced frequency. Those are small details and did not prevent us from thoroughly enjoying our stay, which I found to be great value for money.
4 out of 5
by Wilson

This traveler left a rating score only Posted Apr 22, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Caloundra, Australia

Best of everything at Novotel

Posted Apr 17, 2017 on Wotif
Couldn't have imagined such a great introduction to Phuket on our first visit here. The whole resort and staff could not have been better. We will be back again now that we have discovered such a gem to stay at in beautiful Phuket .
3 out of 5
by RAVI

Posted Apr 4, 2017 on Hotels
not so courteous manager
4 out of 5
by Mariem

Posted Apr 2, 2017 on Hotels
good hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great pool

Posted Mar 30, 2017
Pros: Close to beach malls and resaurants
Cons: Service around the pool had to find staff to take food and drink orders
Location: Great views from room balconies
Seafood buffet a must. Breakfast average but view from resaurant in the morning was amazing
4 out of 5
Recommended
for Everyone
by A verified traveler from KL

Stay at Novotel Beach resort

Posted Jan 29, 2017
Nice, close to beach, close to bangla road, view from non sea facing rooms not so great, try and stay on sea facing rooms, breakfast quite great, some amenities quite old like tt table and fooseball. Other than that stay was nice and would recommend anyone to stay here !
4 out of 5
Recommended
for Everyone
by A verified traveler from Pattaya

Hotel very nicely located. Rooms are spacious.

Posted Dec 15, 2016
My room was a bit far from the lobby and restaurants. Needed to climb lots of stairs before getting there.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 13, 2016 on Hotels