Ratings based on 544 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from UK

Not 4 Star

Posted Aug 8, 2017
The Palmyra was advertised as a 4 Star, and since we had been to Thailand several times before, we have always been pleased with their star ratings. In addition, I have been booking travel for business and pleasure with Expedia for 12 years, and up to now, never been let down by their recommendations. However, in this case, the hotel is hopelessly over-rated. The building is on a small plot, with a very small pool, which due to the adjacent tall buildings, gets hardly any direct sunlight. There are limited amenities. On the plus side, it was clean, and the staff were great. we booked for 10 days, but left after 4. As we were making a sharp exit there were 2 Australian families also checking out for the same reason. I am sorry to make a negative review as we love Thailand, but the experience blighted what was supposed to be a special holiday. .
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Second visit

Posted Jul 26, 2017
Pros: All of the above
Cons: If circumstances permitted it would be good if pool could remain open later into the evening provided guests arent to noisy
Location: Very central location set back off main street so very quiet. 5-7 min walk to beach and large shopping mall.
Pro's - after booking we advised arrival would be after a long flight and wondered if an early checkin could be arranged. They said it would be noted and accommodate the request if possible. When we arrived they did give us an early checkin. Excellent service - on our second visit they very kindly upgraded us to a pool view room. - bus from airport to resort cost 150 baht per person, From the resorts tour desk, they arranged return transport to airport for only 50 baht more. - the tour desk arranged trip to Phi Phi island for 1000 baht per person cheaper than could purchase online. - they make great banana smoothies - their food menu has plenty of variety, the food is excellent as are the prices. - the staff are excellent Hmmm - none really
Comment from Hotel Management
Jul 31, 2017 by Vina, Hotel Management
Dear Mark, Thank you very much for staying with us again and for writing your wonderful review with regards to your recent stay. We always marked in our system our guest request and we do our utmost best to arrange or provide it for them as much as possible. It is good to know that we have managed to arrange your request for an early check-in because this is the request from our guest that is very hard for us to fulfill as we are fully booked almost everyday. We thank you also for appreciating our banana smoothies as well as the menu and the food that we served at the poolside restaurant. We hope you have a great time dining in. We will also share with our team members your good comment about them. This will surely encourage them to work more in providing good service to our guest. For the prices that we offered at the tour desk, we are glad to know that you found it cheaper because we always try our very best to give the best prices and discounts to our guest for them to be able to explore the islands they wanted to visit or watch the show they wanted to see. We also noted your thoughts of extending the closing time of our swimming pool and we will discuss it with our team. We normally close the swimming pool at 08:00 pm because of our guest who are occupying the Deluxe Pool Access Rooms. We are worried that it will disturb them if we close it later than 08:00 pm. Kindest Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Great value for money

Posted Jul 11, 2017
Located within the centre of Patong yet set back off the street, so very quiet location but within walking distance of everything. Rooms are spacious, clean and functional. Food (plenty of variety) and drinks are all so reasonably priced that it encourages you to make use of those services. Staff are really nice and attentive. Basically, its excellent value for money.
Comment from Hotel Management
Jul 14, 2017 by Vina, Hotel Management
Dear Mark, Thank you for staying with us on your holiday and for taking your time to write your wonderful feedback. We thank you as well for your great appreciation for the accommodation and services that we have rendered and we will work harder to keep it. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

One of the cleanest hotels I have been to

Posted Jul 11, 2017
Pros: Clean Room
Cons: Open pool and gym for 24 hours. More TV channels
Location: 10 -15 min walk to Jungceylon Mall, Bangla Street, Patong Beach
Clean room and toilet! But location was not very good (about 10 - 15 min from beach / mall) Breakfast was ok. Pool and Gym available but only open for limited time period.
Comment from Hotel Management
Jul 13, 2017 by Vina, Hotel Management
Dear Anonymous Thank you very much for staying with us and for writing your review. We are delighted to read your very good compliment that we are one amongst the cleanest hotel you have ever stayed. We will work harder to keep it. For the location of the hotel, most of our guest found it walkable and close to everything because it is at the center of Patong City but we are sorry to hear you do not share this same thought. There are taxis parked before the entrance of the hotel which are for hired. Our reception can assist you to call them to send you at the mall or at the beach if you found the location too far to walk. Regarding the opening and closing time of the swimming pool and small gym, the hotel management is on the process of checking the possibility of extending it longer so that the guest can have more time to use these hotel facilities. But in the meantime, both of these hotel facilities open at 08:00 am and close at 08:00pm. The hotel management is also on the process of checking what other channels can be added in the television in the room for the guest to watch. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from d

Posted Jun 25, 2017
Very good experience. I would stay in this hotel in my next trip
Comment from Hotel Management
Jun 29, 2017 by Vina, Hotel Management
Dear By G Thank you for staying with us and for the perfect rating. We are happy to know that you have enjoyed your stay with us. We always work hard to provide the best service and accommodation to our guest and it is good to know you came away with good experience. Kindest Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Quiet Vacation

Posted May 29, 2017
Pros: Location
Cons: Longer hours of the bar/restaurant hours
Location: Night Life, beaches, City tours or just walk the strip and enjoy the sight and sound.
The hotel is quiet and quaint and is tucked away just of the main road. It is in the best location for the one trying to enjoy all aspect of the area. It is a 5 minute walk to all the food and shops and the staff is very pleasant and helpful and area is well groomed and taken off. Free breakfast was the bonus and the selection was great, so go stay and enjoy all that I did......
Comment from Hotel Management
Jun 8, 2017 by Vina, Hotel Management
Dear David, Thank you for staying with us and for the great review. We are delighted to hear that you have enjoyed your stay with us and you have love the location of our hotel just like our other guest do. Our location is one of the good things our guest stayed with us because it is centrally located at the heart of Patong City. We thank you as well for appreciating our buffet breakfast as we are trying to mix up different dishes in it so that the guest will have plenty of choices. Meanwhile, we highly noted your thoughts about longer hours at the poolside bar and poolside restaurant and we will discuss with our team the possibility of adjusting the time. We will also extend with our team member your compliment towards them. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel

Posted May 22, 2017
Nice and clean and quiet location but still central to everything.
Comment from Hotel Management
Jun 7, 2017 by Vina, Hotel Management
Dear Valued Guest, We thank you for staying with us on your holiday and for the good comment. Thank you for appreciating the cleanliness of our hotel and we hope this made your stay pleasant. Most of our guests love the location of our hotel because it is at the center of Patong City and it is good to know you share the same way. Kindest Regards,
3 out of 5
by Dawn

Good but could be better

Posted May 14, 2017 on Hotels
Hotel accommodation was good. Clean and comfortable rooms too. Breakfasts were just ok. What made it not so good was the noise and loud chatter from other guests on the floor who kept banging doors and calling out to each other in loud voices. It did not help to be woken up early due to the chatter of the cleaning staff who congregated just kutsjde the bedroom door each morning. The hotel should also seriously consider double glazing on windows as the noise from the bus depot at the back made undisturbed sleep impossible.
Comment from Hotel Management
Jun 7, 2017
Dear Dawn, Thank you for staying with us and for writing your review. We are delighted to hear your appreciation for our clean and comfortable room and we hope this made your stay with us enjoyable although you noticed some flaws. The head of our housekeeping department already conducted a meeting to all our room maids and room boy and instructed them to refrain from gathering and talking outside the bedroom and along the hallway. We will put also a sign on the hallway of each floor to notify the guest to observe silence. We have also noted your thoughts about double glazing the windows and our management team is on the process of planning to do so. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel and great location

Posted May 13, 2017
We received a free upgrade to the executive suite next to the pool. The staff is super friendly and quick to help you. Breakfast includes a variety of dishes. The location in Patong is good: walking distance to Bangla Walking Street and the first to be dropped off from the airport and last to be picked up to go to the pier, which means you spend less time in the car/van waiting for others.
Comment from Hotel Management
Jun 7, 2017 by Vina, Hotel Management
Dear Kelly, Thank you for staying with us and for the positive review. It’s great to hear you got free upgrade to our Suite Pool Access Room because this is the most expensive room that we have. It is located just beside the swimming pool and next to the waterfall. We hope you have enjoyed staying in it and you did not find the waterfall a little bit disturbing in the morning. We are glad to know as well that you shared the same thought like our other guest have about our hotel location which is at the center of Patong City and close to everything. Thank you also for appreciating our buffet breakfast as we are trying to mix up different dishes so that the guest will have plenty of choices. We will extend with our team members your good comment which will be of great encouragement for them to work more in providing the best service to our guest. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

I had the family villa. It was huge

Posted May 11, 2017
A few mins walk to the main road. Less than 10mins to patong beach!! The design may be a bit old, but the cleanliness and conditions are still great!! Decent spread of bfast buffet. Not muslim friendly though (so is phuket). Staff ready to serve u everywhere. We had a family villa. Awesome 2 king size beds!!! 3 baths, couch, dining and a kitchen!!
Comment from Hotel Management
Jun 7, 2017 by Vina, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking your time to write your feedback. Our 2-Bedroom Family Villa is indeed big and huge because it has 02 floors and we are delighted to know that you have enjoyed staying on it. We thank you as well for noticing the cleanliness as our housekeeping always work hard to maintain it. However, we are sorry to hear that you find the design of our hotel a little bit old. We have noted this one and we will discuss it with our team members how we can improve it. Our apology as well if we were not able to make you feel that we are friendly because we treat all our guest equally regardless of their race and religion. Kindest Regards,