Ratings based on 364 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

nice hotel

Posted Dec 4, 2017
Pros: great pools and breakfast
Cons: corridors need painting rooms need a bit of a face lift
Location: hard rock ,shops, shopping centres restaurants all near buy
nice hotel very central to shops and beach would recommend
5 out of 5
Recommended
for Couples
by A verified traveler from Yamba NSW Australia

Stayed here before...location, location, location

Posted Oct 30, 2017
Pros: Everything except the wine from around the pool.
Cons: Better wine for ordering around the pool. Paint all the buildings in a lighter up to date colour.
Location: It is only a short walk to beach, street shopping, shopping centre, Bangla Road, bars, night clubs, restaurants and everything you need.
Chosen as enjoyed it here before...close to beach, street shopping, shopping centre, massage salons, Bangla Road, restaurants, bars and Hard Rock Cafe etc. The Resort is not a high rise and all rooms face the pool areas of which there are several. With the tropical vegetation and beautiful gardens and water features it gives you the feeling that you are away on another island at a resort on acerage. It is also quiet although it is located between the beachfront and main road and very convenient. Could not fault. Food and beverage facilities were good, but not excellent. Breakfast had variety but not top quality. The wine ordered around the pool was plainly foul! Room service and punctuality to our requests was very fast. Will stay again definitely. Final comment....the Resort needs to have a coat of paint to bring it up to date.
3 out of 5
Recommended
for Everyone
by A verified traveler from australia

Hotel staff were excellent and the pool/garden

Posted Oct 11, 2017
Pros: Great staff
Cons: Dining for all meals needs to be refreshed.
Location: The hard rock Hotel/Cafe is a "blight" on he whole area and they should be forced to quieten down at night. It destroys he whole peaceful ambience.
The hotel unfortunately is located near the hard rock Hotel which is outrageously noisy, should not be allowed in the Patong city area. Hotel a bit tired inside and buffet dining facilities need to be reviewed.
4 out of 5
by A verified traveler

Good location !

Posted Sep 4, 2017 on Hotels
Rest & relax trip! Awesome stayed in Merlin for 3N.
4 out of 5
by ahmed

This traveler left a rating score only Posted Aug 31, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from bahrain

Very recommended

Posted Aug 30, 2017
Very recommended Five stars resort Great breakfast with alot of choices Have many swimming pools Clean and tidy , staff are very nice and helpful
4 out of 5
by ATHANASIOS

This traveler left a rating score only Posted Aug 25, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great Location, Great hotel

Posted Aug 21, 2017
We stayed at this hotel for 12 days and were so happy with the room (we upgraded to the pool access room, it was worth every cent) staff were friendly, it was both mine and my partners birthday while we were here and the hotel left a cake in our room for both of our birthdays! It was such a nice personal touch! The hotel is huge with a 3 pools to either swim or relax in, a few different restaurants to choose from (one restaurant has a different buffet theme each night) Cafe Del Mar has the best restaurant quality food by far in regards to the hotel restaurants! We will definitely be staying back here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very good hotel

Posted Aug 18, 2017 on Wotif
Great place to stay. Have stayed there 3 times and will stay again. Pros: location, buffet breakfast, 4 great pools, friendly staff, clean rooms. Cons: found the bed uncomfortable, air conditioner noisy
4 out of 5
by Sharada

This traveler left a rating score only Posted Aug 9, 2017 on Hotels