Ratings based on 364 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from sydney
nice hotelPosted Dec 4, 2017
Pros: great pools and breakfast
Cons: corridors need painting rooms need a bit of a face lift
Location: hard rock ,shops, shopping centres restaurants all near buy
nice hotel very central to shops and beach would recommend
for Couplesby A verified traveler from Yamba NSW Australia
Stayed here before...location, location, locationPosted Oct 30, 2017
Pros: Everything except the wine from around the pool.
Cons: Better wine for ordering around the pool. Paint all the buildings in a lighter up to date colour.
Location: It is only a short walk to beach, street shopping, shopping centre, Bangla Road, bars, night clubs, restaurants and everything you need.
Chosen as enjoyed it here before...close to beach, street shopping, shopping centre, massage salons, Bangla Road, restaurants, bars and Hard Rock Cafe etc. The Resort is not a high rise and all rooms face the pool areas of which there are several. With the tropical vegetation and beautiful gardens and water features it gives you the feeling that you are away on another island at a resort on acerage. It is also quiet although it is located between the beachfront and main road and very convenient. Could not fault. Food and beverage facilities were good, but not excellent. Breakfast had variety but not top quality. The wine ordered around the pool was plainly foul! Room service and punctuality to our requests was very fast. Will stay again definitely. Final comment....the Resort needs to have a coat of paint to bring it up to date.
for Everyoneby A verified traveler from australia
Hotel staff were excellent and the pool/gardenPosted Oct 11, 2017
Pros: Great staff
Cons: Dining for all meals needs to be refreshed.
Location: The hard rock Hotel/Cafe is a "blight" on he whole area and they should be forced to quieten down at night. It destroys he whole peaceful ambience.
The hotel unfortunately is located near the hard rock Hotel which is outrageously noisy, should not be allowed in the Patong city area. Hotel a bit tired inside and buffet dining facilities need to be reviewed.
by A verified traveler
Good location !Posted Sep 4, 2017 on Hotels
Rest & relax trip! Awesome stayed in Merlin for 3N.
Posted Aug 31, 2017 on Hotels
for Everyoneby A verified traveler from bahrain
Very recommendedPosted Aug 30, 2017
Very recommended Five stars resort Great breakfast with alot of choices Have many swimming pools Clean and tidy , staff are very nice and helpful
Posted Aug 25, 2017 on Hotels
for Everyoneby A verified traveler from Melbourne, Australia
Great Location, Great hotelPosted Aug 21, 2017
We stayed at this hotel for 12 days and were so happy with the room (we upgraded to the pool access room, it was worth every cent) staff were friendly, it was both mine and my partners birthday while we were here and the hotel left a cake in our room for both of our birthdays! It was such a nice personal touch! The hotel is huge with a 3 pools to either swim or relax in, a few different restaurants to choose from (one restaurant has a different buffet theme each night) Cafe Del Mar has the best restaurant quality food by far in regards to the hotel restaurants! We will definitely be staying back here again.
for Everyoneby A verified traveler from Australia
Very good hotelPosted Aug 18, 2017 on Wotif
Great place to stay. Have stayed there 3 times and will stay again. Pros: location, buffet breakfast, 4 great pools, friendly staff, clean rooms. Cons: found the bed uncomfortable, air conditioner noisy
Posted Aug 9, 2017 on Hotels