Ratings based on 62 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel for family vacation

Posted Oct 3, 2017
Friendly staff, good restaurants and swimming pools. Nice holidays!
Comment from Hotel Management
Oct 7, 2017 by Trevor May, Hotel Management
Greetings from Phuket, we appreciate your feedback and you enjoyed your holiday Best Regards Trevor May General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Memorable stay at the beautiful Phuket Marriott

Posted Oct 2, 2017
Pros: We love the staff who were always friendly and served with a smile. The quality of the food and the high standard of this resort are exceptional.
Cons: None.
Location: The resort is at the private beach which is clean and quiet, up the hills. It is away from the Patong area and yet easily accessible in 10mins by taxi
I would like to thank all the staff in Phuket Marriott Merlin Beach for giving my family and I the most enjoyable and beautiful stay recently. The staff was well trained and most importantly, they were friendly and ready to help and make our day a great one. When we entered the lobby, we were greeted warmly by Kate who checked us in and upgraded us to a deluxe room with a roll away bed for my son. The breakfast was a good spread of variety and served by staff who made the morning so much brighter. The dinner at the Thai Pantry was to die for. We want to give our compliments to Cruze the fitness instructor who also runs many other activities in the hotel. We thoroughly enjoyed the morning yoga, circuit rotation exercises and Thai culture which were conducted by him. My husband and I also enjoyed the spa treatment. I would like to compliment the staff (New) who was attentive to our needs. Our room toilet and aircon were not functioning well on our second day. But New quickly attended to that and got them fixed in no time. My son enjoyed the activities such as the air hockey table, table tennis, pool table as well as the huge swimming pools. This is the 1st trip that my family had in a resort that we did not have to leave the resort for activities cos' there were sufficient to keep us busy and relax at the same time. The shuttle bus to Patong was easy with a small charge for 2 way trips. My family and I will definitely return to Phuket Marriott Merlin Beach in the near future.
Comment from Hotel Management
Oct 7, 2017 by Trevor May, Hotel Management
Dear Jen Chen Greetings from Phuket, and thank you for choosing to stay with us, and the team provided you and your family with a memorable stay and we look forward to welcome you back in the future Best Regards Trevor May General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with great amenities

Posted Sep 29, 2017
Loved my stay here! A short 10-15 min shuttle into patong it sits off the beaten path on its own little private beach. you really don't even need to leave the resort if you didnt want to. Several places to eat along with buffet, which I felt didn't offer many selections, I enjoyed the beach grill and wellness cafe. 3 huge pools, a pool at with happy hour 2 for 1 drinks. Or if you prefer a short walk to the little mart for cheap beers and snacks, about $1US for beer there or about $4 at the hotel. I really enjoyed the daily yoga and they have a small but decent gym with updated equipment. The room was lovely with a nice balcony view of the pool and A/C worked almost too good! I will definitely return!
Comment from Hotel Management
Sep 30, 2017 by Trevor May, Hotel Management
Dear Guest We appreciate your feedback and that you enjoyed your stay with us, and when look forward to when you stay with us again. Best Regards Trevor May General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Excellent staff

Posted Sep 4, 2017
Rooms a good standard and plenty of facilities to keep adults and kids content. All staff were friendly and went the extra yard to make our 2 week stay excellent.
Comment from Hotel Management
Sep 9, 2017 by Trevor May, Hotel Management
Dear Richard Greetings from Phuket, we appreciated your feedback on your stay with us, and we look forward to welcome you back in the future Best Regards Trevor May General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai; India

Excellent ambiance. Close to downtown.

Posted Aug 23, 2017
Pros: Everything
Cons: Pillows... they can be more full
Location: Isolated yet sufficiently close from the public beach, restaurants, bars and night life
The property was simply super, the staff most cordial. Swimming pools,were well maintained. Amazing.
Comment from Hotel Management
Aug 28, 2017 by Trevor May, Hotel Management
Dear Najib Greetings from Phuket, we thank you for choosing to stay with us and your positive feedback on your stay with us Best Regards Trevor May General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great Family vacation hotel

Posted Aug 7, 2017
Pros: The hotel ground was immaculate. Very accommodating for family with kids. The rooms were clean with will maintained. The hotel staff was excellent.
Cons: The only negative is charging 10% service charge to all food and beverage. Not sure why a 10% service charge is needed on one topping ice cream.
Location: Your pretty much isolated. Will need to a taxi or tuk tuk to get around.
Our family had a wonderful time staying at Merlin Beach Patong. The staff was friendly and helpful. The kids swimming pool was a hit with the kids. The private beach was an added plus. The breakfast buffet was excellent.
Comment from Hotel Management
Aug 12, 2017 by Trevor May, Hotel Management
Dear Peter Greetings from Phuket, and thank you for choosing to stay with us, and you had a great family vacation at the hotel. Best Regards Trevor May General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Beautiful Resort, great friendly Staff

Posted Jul 16, 2017
Pros: The pool, cleanliness of the Resort and rooms.
Cons: Noisy hallways that need updating. Drop rock or an old boat to create artificial reef a couple of hundred meters from beach to reduce wave activity?
First time to Phuket and thought we would try something that was not located in the busy Patong Beach area, but easily accessible to the shopping and nightlife that Patong provides. The Marriott Merlin Beach provides a shuttle bus to and from Patong, however it is very popular and its only a short Taxi ride which is just as easy. The pool is fantastic and there is plenty of lounges around the pool for everyone. Food is fantastic and reasonable for a Resort and there is plenty of happy hours, or you can venture up the hill for a cheap Thai meal or into Patong for anything you like. We will be back - Fantastic holiday.
Comment from Hotel Management
Jul 26, 2017 by Trevor May, Hotel Management
Dear Peter Greetings from Phuket, and thank you for sharing your comments on your stay with us at the resort, and you found the resort to be beautiful and the team to be friendly We look forward to welcome you back in the future Best Regards Trevor Ma General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Philippines

Best hotel to stay

Posted Jul 12, 2017 on Orbitz
Pros: Overall everything.
Cons: Nothing
Location: The hotel is away from the night life, but, if you like walking. Many small hills you can walk to get to the city.
Upon arrival to the hotel we was greeted with a warm smile and awesome check-in services. We was upgraded to a ocean view room. The room had a warm feeling like you was at home and the maid's done a wonderful job keeping the rooms clean. We didn't have one issue with the hotel or the staff. Overall We had a wonderful experience staying at Marriott. I would highly recommend this hotel.
Comment from Hotel Management
Jul 15, 2017 by Trevor May, Hotel Management
Dear Melvin Greetings from Phuket, and thank you for choosing to stay with us, and we appreciate your feedback on your stay with us, and you had a wonderful experience with us. Best Regards Trevor May General Manager
3 out of 5
by A verified traveler

Definitely not 5 star. More like 3 star

Posted Jul 10, 2017
Ants in room. Some staff great but others not helpful. Very mediocre facilities. Definitely should only be rated 3 star.
Comment from Hotel Management
Jul 11, 2017 by Trevor May, Hotel Management
Dear Guest Thank you for providing your feedback on your stay, and while you were disappointed with your stay with us, we continue to use guest feedback to make improvements Regards Trevor May General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Upstate NY

Great resort, great location

Posted Jul 8, 2017
Cons: Bathroom could have been kept a little cleaner
Location: Beaches, deep sea fishing, shopping, cooking school :), awesome seafood
Beautiful private beach (a little tough for swimming, lots of coral). Charming friendly staff, great food and drinks. Love afternoon happy hour at the swim-up bar. Nice place to get away, very private - but only 15 minutes away from Patang and great nightlife too!
Comment from Hotel Management
Jul 11, 2017 by Trevor May, Hotel Management
Dear Steve Greetings from Phuket, and thank you for your feedback , and overall your enjoyed your stay with us, and look forward to welcome you back in the future Regards Trevor May General Manager