Ratings based on 309 Verified Reviews

3.9 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Budget friendly needs updating

Posted Aug 26, 2017
Unfortunately the hotel needs updating ASAP unfriendly staff poor pool area rats running around the pool area. It's a 2 🌟 breakfast is OK best thing about poppa Palace is location.
Comment from Hotel Management
Aug 27, 2017 by dos, Hotel Management
Thank you so much for your spare of time to get the feedback and share the comment here with very important for us to get all the feedback and bring it for improving for the better service in the near soon. Thank you so much. Your sincerely,
5 out of 5
by shawn

Posted Aug 20, 2017 on Hotels
This is a great hotel in a great location.
Comment from Hotel Management
Aug 27, 2017
Thank you very much for your feedback and share the comment here, we very much appreciate to learn that you had the wonderful holiday during stay here and hope you and family will choose our hotel for your next holiday again in the next time. Please let us know. Have a nice day. Best regards,
4 out of 5
by Les

Great place, good staff, helpful and friendly

Posted Aug 14, 2017 on Hotels
Great hotel hidden away in quiet area but near everything, shops, Bangla Rd & beach
Comment from Hotel Management
Aug 27, 2017
Dear Sir/Madam, Thank you so much for your comment to share here. We look forward to welcoming you to our hotel in the next time. Please do let us know. Have a nice day. Sincerely yours,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to action

Posted Jul 29, 2017
Hotel nice Staff excellent No internet,that's the only thing I can fault hotel
Comment from Hotel Management
Aug 5, 2017 by Urai, Hotel Management
Dear Sir/Madam, Thank you so much for your feedback and comment during your spent of time here. Regarding to the problem of Internet service in the hotel during your stay with us due to the system error from outsource company it take a little of time to fixed it. However, we are very glad to know that in overall still happy with the services and we do hope that still book our hotel for your next stay in the near future please let us know at your earliest convenience. Have a nice day Thanks & Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Beauty on a budget

Posted Jun 30, 2017
I don't generally spend time at the hotel while on vacation and never really pay much attention when racing out to go do one adventure or another, but when I actually stoped (on my 4th day) and noticed .. the hotel has wonderful coy ponds and plants surrounding walkways around the motel itself, not to mention wonderful open air searing areas as well as the pools. The staff were amazing , friendly and very helpful when my credit card comany accidentally locked my card foe suspected seccurity reasons !! I absolutely will be staying here again on my next trip.
Comment from Hotel Management
Jul 17, 2017 by Chailert - General Manager, Hotel Management
Dear Daryn, Thank you very much for choosing Poppa Palace Patong for your recent trip in Phuket. Great to to hear that you had a pleasant stay with us. Poppa Palace Patong is currently in a course of service improvement, renovation and refurbishment to ensure the utmost satisfaction of our guests. Look forward to welcoming you back again in the future. Yours sincerely,
1 out of 5
by A verified traveler

Unhelpful and difficult

Posted Jun 27, 2017 on Hotels
From the moment arrived the hotel made everything very difficult for us. They couldn't find our booking on the system even though we had prepaid. Then three room we booked we didn't get. Also we asked could they help us arrange our ferry to Phi Phi and they were so unhelpful. Lastly we requested a wake up call which obviously didn't happen either. Very disappointing stay at Poppa palace
Comment from Hotel Management
Jul 6, 2017
Dear Sirs, Thank you very much for your comment and sincerely sorry for the incident caused to you. We will investigate about this case, and we ensure you that it won't happened again. Once again please accept our apologies for the incident caused to you and feel free to contact me for any further information should there be any. Yours sincerely, Chailert - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great location.

Posted Jun 14, 2017
Nice staff. Check in was quick and painless. Room had nice a/c. Big bathroom. Walking distance to good restaurants and bars. Convenience stores to the left and right. Everywhere.
Comment from Hotel Management
Jul 6, 2017 by Chailert - General Manager, Hotel Management
Dear LV, Thank you for choosing Poppa Palace Patong for your recent visit in Phuket. It is grateful to hear that you had a pleasant stay with us here. Our hotel in in a course of service improvement, property renovation and refurbishment which is scheduled to complete by 31 August 2017. Look forward to welcoming you back again at Poppa Palace Patong in the future, we remain. Best regards, Chailert - General Manager
4 out of 5
by mustafa

This traveler left a rating score only Posted Apr 22, 2017 on Hotels
4 out of 5
by Josh

Posted Apr 16, 2017 on Hotels
Near to bangla street but the wifi not that great
3 out of 5
Recommended
for Everyone
by A verified traveler

good location. a bit awkward to walk to the beach

Posted Apr 3, 2017
Pros: nice pool and room
Cons: the airconditioning was'nt very good.
nice quiet Soi to stay in. a little awkward as its a deadend and you have to walk back to go forward like to the beach. but ok.