Ratings based on 747 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 11, 2017
We enjoyed the private breakfast on the 7th floor and thought the hotel staff were very nice. On the downside the beds were uncomfortable and the thermostats were faulty.
Comment from Hotel Management
Aug 14, 2017 by Claudio, Hotel Management
Dear Guest Thank you very much for staying with us and for your feedback provided. I am sorry that you have had an uncomfortable stay. We have toppers available upon request to make the beds softer if guests do not like our beds. We are already in the process of buying new topper mattresses to provide them to all rooms. Our engineering team has checked the air condition already and changed the thermostats. If there is anything wrong in your room our Swiss Service is available 24 hours and can be contacted at any time for assistance. We have an engineering, housekeeping and security team which works around the clock to make sure our guests are enjoying their time with us. Once again I am sorry for the unpleasant experience you had and I hope to welcome you soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Family Friendly walking distance to food shopping

Posted Aug 3, 2017
Great Family Friendly hotel! Friendly staff and service.. Had a great time there with my family of 2 kids under the age of 7.. Kids had so much fun in the pool, the kids world... full of entertainment..Great for singles or couples too...Close to food, shopping, etc...Will defiantly go back :)
Comment from Hotel Management
Aug 5, 2017 by Claudio, Hotel Management
Dear Valentina Thank you very much for staying with us at Swissotel Phuket Patong Beach. I am glad to hear that you have had a fantastic time while staying with us in Phuket. We appreciate your feedback and continue to work on our entertainment to even further improve our guests experience. Once again thank you for staying with us and we are looking forward to welcome you soon again! Kind regards Claudio Schibli Hotel Manager Swissotel Phuket Patong Beach
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2017
Great hotel ,the room was spacious and quite. Also, the location is perfect close to everything you will need.
Comment from Hotel Management
Aug 2, 2017 by Claudio, Hotel Management
Dear Guest Thank you very much for staying with us at Swissotel Phuket Patong Beach. We are glad you have had a fantastic stay with us and appreciate your feedback. We are looking forward to welcome you soon again. kind regards Claudio Schibli Hotel Manager Swissotel Phuket Patong Beach
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Central modern and clean

Posted Jul 22, 2017
Was a great hotel with very friendly staff actually probably the friendliest i have encountered on many occasions in phuket.. The rooms were modern and clean and central location for hotel..My only downside was there were 3specific nationalities that stayed in hotel that had no idea of etiquette or hygiene spitting in the pool and blowing their nose in pool and very loud and obnoxious and that was majority of guests but not much the hotel can do about that.. Pools were nice apart from that..
Comment from Hotel Management
Jul 24, 2017 by Claudio, Hotel Management
Dear Steve Thank you very much for staying with us at Swissotel Phuket Patong Beach. We are glad that you have had a fantastic time while staying with us. We are sorry for the bad experience you had at our hotel. Once again thank you for staying with us and hopefully we can welcome you soon again.
3 out of 5
by A verified traveler

Really nice staff, not a Swissotel worthy property

Posted Jul 21, 2017
Pros: Location and staff are great!
Cons: The communication among staff is lacking. It took 5 hours to get broken glass cleaned up in my room.
Location: Walk to beach, shops, mall, massages, bars, sunset.
The hotel is in a nice location. You can walk to the beach in about 5 minutes. You can walk to Bangla road in 15 minutes. There are plenty of restaurants and attractions very nearby. The Hooters and Hard Rock next door are very loud, but they tend to quiet down at a reasonable hour. The Drunken Leprechaun attached to the property is nice, but the happy hour drinks are so bad. The bar in the lobby is nice, the bartenders are great, but the prices are 3x the price of a beer anywhere else. We didn't try the sushi in the bar as the lobby is pretty warm and muggy. The lifts, by the way, are like bread warmers. The hallways are concrete so you can hear every step and every conversation in the hallways. During the day, the housekeeping crew carries on conversations throughout the hallways which can be heard throughout the rooms. If this happened only one day, I wouldn't mention it. Also, if I didn't have friends in 3 other rooms who experienced the same thing, I wouldn't have mentioned it. We visited during low season, so the hotel was full of bargain travelers. There is nothing wrong with that, it just meant a lot of families and kids running unchecked everywhere. In certain cultures, the kids rule and run amok, this was the case while we stayed here. The third-floor pool was nice but much too loud for adults on vacation. The 7th-floor pool is great! If the right amount of adults stake their claim, then most families won't invade. There is so much more to write but space is limited
Comment from Hotel Management
Jul 23, 2017 by Claudio, Hotel Management
Dear guest Thank you very much for staying with us and your feedback provided. We are glad that you have enjoyed your time in Phuket and are sorry for the unpleasant stay you have experienced with us. Please rest assured I will have a word with my departmental managers in order to improve the service immediately. You will be glad to hear that we are currently working on plans to upgrade the property so we can serve our guests better. Once again I am glad for your feedback and thank you for providing it. Hope to welcome you soon again
3 out of 5
by A verified traveler from London

Posted Jul 12, 2017
Not happy didn't like the room, everything was so expensive the noise from the air conditioning units from the hotel next door keeled me awake. Definitely would not recommend
Comment from Hotel Management
Jul 14, 2017 by Claudio, Hotel Management
Dear Barry Thank you for staying with us recently and for your feedback provided. We are sorry that you experienced some issues with noise from the neighboring property. I have my engineering team looking into the issue immediately.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Ideal location, tropical feel & brilliant service

Posted Jul 9, 2017
Pros: The peace and tranquillity of the pool area with nice tropical flora creates a calm feel. Very clean rooms. Quick lifts. Inexpensive room service.
Cons: Both or at least one swimming pool should be fitted with cement steps to offer access to those of reduced mobility, special needs, and the elderly.
Location: Hard Rock Café of Phuket, Hooters Phuket and an authentic Irish Pub are part of the hotel complex/block. Wide array of shops and good eats are nearby.
The location of the hotel is perfect, close-by to many attractions (such as Simon Cabaret) and conveniently located in a neighbourhood complete with souvenir shops, tailors, pharmacies, mixed merchants, Thai and Halal restaurants, cheap eats and near to other resorts where you can also dine. Considering the hotel is ideally located in the very heart of the busy shopping, bustling busy commercial streets, teeming with busy restaurants and major bars; and near to the popular stretch of Patong Main Beach, the hotel still offers super quiet rooms and the central swimming pool area is a quiet oasis from the busy surroundings. Walking distance to the beach is very convenient. I cannot express more praise for the kind, attentive, smiling, friendly and exceptional staff, at reception, concierge, the common pool areas and in the hotel bars and restaurants, all staff are of a very high service standard and have genuine interaction with one and recognise you and greet you upon passing-by reception. The lobby and central lobby bar are impressive. The bed linens and bath towels are of a high quality and impeccable. High-quality local mineral water and S&W premium teas are provided complimentary in the rooms. The room we got was superb. We had a balcony with central pool views and with comfy outdoor furniture. Every extra request we made was attentively adhered to and followed-up such as extra bed padding for my mother's bad-hip. An overall pleasant, clean, respectful atmosphere.
Comment from Hotel Management
Jul 17, 2017 by Claudio, Hotel Management
Dear John Thank you very much for staying with us and your valued feedback provided. We are glad that you have enjoyed your stay with us and I have my engineering team to look into your feedback about the pool steps and see if there is anything we can do to improve this. Once again thank you for staying with us and we are looking forward to welcome you again!
1 out of 5
by A verified traveler from Singapore

Do not be deceived by the pictures shown!

Posted Jul 8, 2017
Pros: Lobby was clean and new, front staff were friendly
Cons: Pool wasn't cleaned properly, leaves were in it. Room service staff were terrible, not worthy of a 4.5* hotel's reputation.
Location: Junceylon shopping center was 15 mins away, for food, Malin Plaza is just a 10 mins walk away. Hotel food is terrible
We stayed there for 3 nights at the premier room with a pool view. Lobby was OK, staff was nice. When we entered the room, there was a musty old smell to it, as if no one had entered the room for quite some time. The room was dimly lighted even in the day with all the lights on, not as bright as shown in the pictures. The fridge cabinet door was falling off its hinges and the fridge smelled old and damp. The hotel phone smelled old and damp as well and the balcony was not as clean as pictured. Those were still tolerable, given that the hotel was probably not newly built. When we came back to the room after the first night, our bed was soaking wet at one large corner, from blanket to mattress. We had to call room service to request for a change, and it took them 20-30 mins for them to come over to our room to change the bedsheets. We suspect that the aircon was leaking but as we were out, we had no idea, so we gave them the benefit of the doubt. Over the next few nights, we used the pool coats provided but noticed that they weren't washed even after being requested, the staff only refolded them and put it back on the table. Towels were also not changed after requested, they were folded wet and put back in the toilet. No room slippers/toothbrushes were provided, which was unbecoming of a 4.5* hotel. Aircon was faulty on the 3rd night and it was pretty stuffy for 30 mins until it somehow came back on again. Overall, not a pleasant 4.5* hotel experience.
Comment from Hotel Management
Jul 17, 2017 by Claudio, Hotel Management
Dear Andre Thank you very much for staying with us at Swissotel Phuket Patong Beach and your feedback. I am very sorry for the inconvenient stay you have experienced with us. I have shared your feedback with our engineering and housekeeping teams already which will act immediately on it and make sure that will not happen anymore. We change our towels and linen every 2nd day by default to do our part of sustainability but but our guests can request to have it changed daily of course. Simple place towels on the bathroom floor or put the change linen card on the bed. Our engineering team will look right into the light and furniture issue and fix it. Once again very sorry for this unpleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Nice hotel and superb location. Enjoyed the breakfast. Staff were helpful. Would recommend this hotel
Comment from Hotel Management
Jul 17, 2017 by Claudio, Hotel Management
Dear Mala Thank you very much for staying with us at Swissotel Phuket Patong Beach. We are glad you have enjoyed your time while staying with us and are looking forward to welcome you soon again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Close to the beach.

Posted Jul 2, 2017
The room smells old wood. Breakfast are the always the same everyday but choices are good.
Comment from Hotel Management
Jul 17, 2017 by Claudio, Hotel Management
Dear Albert Thank you very much for choosing to stay with us at Swissotel Phuket Patong Beach. We appreciate your feedback and I have my executive chef looking into your suggestion right away to provide more daily changing variety at our breakfast buffet. We are looking forward to welcome you soon again!